7 Key
1.
(p. 272)
Cross-functional enterprise systems cross the boundaries of traditional business functions in
order to reengineer and improve vital business processes all across the enterprise.
2.
(p. 272)
Networked enterprises view cross-functional enterprise systems as a strategic way to use IT to
centralize information resources.
3.
(p. 275)
Partner relationship management concentrates on the efficiency of a firm’s internal production,
distribution, and financial processes.
4.
(p. 275)
Knowledge management applications focus on providing a firm’s employees with tools that
support group collaboration, decision making, and human resources management.
5.
(p. 266)
Enterprise application integration (EAI) software enables users to model the business
processes and interactions that should occur between business applications.
6.
(p. 276)
Enterprise application integration (EAI) software provides legacy systems that perform data
conversion and coordination, and application communication and messaging services.
7.
(p. 277)
Distribution and manufacturing are considered front office systems; customer service and
sales order entry are back office systems.
8.
(p. 277)
The integration of enterprise application clusters has little, if any, impact on customer call
center responsiveness.
9.
(p. 278–
279)
Transaction processing systems play a vital role in supporting the operations of an e-business
enterprise.
10.
(p. 279)
Online transaction processing (OLTP) is generally considered a post-event system because
transactions are entered nightly.
11.
(p. 280)
Transaction processing systems update the corporate databases of an organization to reflect
changes resulting from day-to-day business transactions.
12.
(p. 280)
Transaction reports can take the form of a transaction listing, such as a payroll register.
13.
(p. 281)
Enterprise collaboration systems are cross-functional e-business systems that enhance
communication, coordination, and collaboration among the members of business teams and
workgroups.
14.
(p. 283)
Training in a virtual world is effective, but obstacles include both technology and culture.
15.
(p. 283)
Training in a virtual world can both lower costs and increase efficiency.
16.
(p. 283)
Collaborative work management tools help people accomplish or manage individual work
activities.
17.
(p. 284)
The term interactive marketing has been coined to describe a supply chain management
process that is based on using the Internet, intranets, and extranets to establish a two-way
transactions between a business and its customers.
18.
(p. 289)
Increasingly, sales people are using Web browsers and contact management software to
connect to their company’s marketing websites.
19.
(p. 289)
Many companies view sales force tracking as a way to gain a strategic advantage in sales
productivity and marketing responsiveness.
20.
(p. 290)
Firms such as transportation companies, wholesalers, retailers, financial institutions, and
service companies must use production/operations information systems to plan and control
their operations.
21.
(p. 291)
The overall goal of computer-integrated manufacturing is to segregate the production and
support processes.
22.
(p. 291)
Computer aided manufacturing systems are those that automate the production process, such
as employing humanlike robots to complete the step of painting the product being
manufactured.
23.
(p. 292)
A process control computer system uses special sensing devices that measure physical
phenomena, such as temperature or pressure changes.
24.
(p. 292)
Human resource information systems are designed to support most common human resource
functions, such as recruitment, selection, hiring, job placement, performance appraisals, and
training over corporate intranets.
25.
(p. 292–
294)
Human resource management applications offered over corporate intranets can enable
managers and other employees to perform HRM tasks with little intervention by the HRM
department.
26.
(p. 295)
Accounting information systems are among the newest, yet are the most widely used
information systems in business.
27.
(p. 295)
Operational accounting systems emphasize legal and historical record-keeping and the
production of accurate financial statements.
28.
(p. 302–
303)
According to the Real World case, some of Cisco’s employees are full-time telecommuters,
living and working in places such as Illinois while telecommuting to the firm’s offices in
California.
29.
(p. 272)
_______________ is defined as the use of the Internet and other networks and information
technologies to support electronic commerce, enterprise communication and collaboration,
and Web-enabled business processes, both within a networked enterprise and with customers
and business partners.
30.
(p. 272)
_______________ systems cross the boundaries of traditional business functions in order to
reengineer and improve vital business processes all across the enterprise.
31.
(p. 272)
Networked enterprises view _______________ systems as a strategic way to use IT to share
information resources and improve the efficiency and effectiveness of business processes.
32.
(p. 272)
Moving from mainframe-based legacy systems to integrated, cross-functional client/server
applications typically involves installing _______________ software.
33.
(p. 272)
Instead of focusing on the information processing requirements of business functions,
enterprise software focuses on supporting integrated clusters of _______________ involved in
the operations of a business.
34.
(p. 272)
A(n) _______________ architecture illustrates the inter-relationships of the major cross–
functional enterprise applications that many companies have, or are installing, today.
35.
(p. 275)
Which of the following applications focuses on the efficiency of a firm’s internal production,
distribution, and financial processes?
36.
(p. 275)
Which of the following applications focuses on acquiring and retaining profitable customers via
marketing, sales, and service processes?
37.
(p. 275)
Which of the following applications focuses on developing the most efficient and effective
sourcing and procurement processes?
38.
(p. 275)
Which of the following applications focuses on tools that support group collaboration and
decision support?
39.
(p. 275)
Which of the following applications aims to acquire and retain partners who can enhance the
sale and distribution of a firm’s products and services?
40.
(p. 275)
As described in the text, partner relationship management focuses on:
41.
(p. 275)
As described in the text, supply chain management focuses on:
42.
(p. 275)
According to the text, customer relationship management focuses on:
43.
(p. 275)
According to the text, enterprise resource planning focuses on:
44.
(p. 275)
As described in the text, knowledge management focuses on:
45.
(p. 276)
Enterprise application integration (EAI) software enables users to model the business
processes and interactions that should occur between:
46.
(p. 276)
Enterprise application integration (EAI) software provides _______________ that performs
data conversion and subordination, and application communication and messaging services.
47.
(p. 277)
Distribution and manufacturing are _______________.
48.
(p. 277)
_______________ software can integrate the front-office and back office systems applications
of a business so they work together in a seamless, integrated way.
49.
(p. 277)
Customer service and sales order entry are _______________.
50.
(p. 278)
_______________ are events that occur as part of doing business, such as sales, purchases,
deposits, withdrawals, refunds, and payments.
51.
(p. 278)
A transaction is _______________.
52.
(p. 278–
279)
Transaction processing systems play a vital role in supporting the _______________ of an e–
business enterprise.
53.
(p. 278)
Transaction processing systems are _______________ information systems that process data
resulting from the occurrence of business transactions.
54.
(p. 279)
Online transaction processing is considered a _______________ system because it captures
and processes transactions immediately.
55.
(p. 280)
The first step of the transaction processing cycle is _______________.
56.
(p. 280)
_______________ update the corporate databases of an organization to reflect changes
resulting from day-to-day business transactions.
57.
(p. 280)
Transaction processing systems process data in two basic ways: _______________ and
_______________.
58.
(p. 281)
_______________ systems are cross-functional information systems that enhance
communication and coordination among the members of business teams and workgroups.
59.
(p. 281)
The capabilities and potential of _______________ are driving the demand for better
enterprise collaboration tools in business.
60.
(p. 281–
282)
Electronic mail, voice mail, faxing, Web publishing, bulletin board systems, and paging are
considered _______________ tools.
61.
(p. 281–
282)
Video-conferencing, chat systems, and discussion forums are considered _______________
tools.