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205. Customers who visit any Good As New Appliance Repair Center see a framed statement
prominently displayed near the front door. The plaque describes the company's fundamental
purposes. In part, it states that "All Good As New Centers operate under the belief that every
customer deserves good quality parts, fast and dependable service, and a fair price." The words
on this plaque reflect the ____________ of Good As New.
206. Setting contingency plans in an organization is considered very important today mainly
because:
207. When a firm makes use of SWOT analysis, one of its objectives is to:
208. Jermaine is a manager with Drevil Industries. Part of his job is to make specific short-
term decisions about what his department must do to achieve Drevil's long-term success.
Jermaine is involved in:
209. Kayla is a supervisor who manages a production line. She spends several hours each
week developing specific employee work assignments and production schedules for the coming
week so that the production department can meet its short-term production objectives. This
suggests that a significant component of Kayla's job involves:
210. Carlos had been thinking of setting up a graphic design service business for quite some
time. He knew that he wanted to work at home and he now had several leads for prospective
customers. He also knew how much money he needed to make to cover his expenses. He had
several ways to approach his new business including working by himself or taking on a partner.
Both ways needed more thought to determine what each would involve. In terms of the rational
decision-making model, Carlos is in which of the following steps?
211. __________ is the management function that involves allocating resources, assigning
tasks, and establishing procedures for accomplishing the organizational objectives.
212. The level of management that is directly responsible for assigning specific jobs to
workers and evaluating their daily performance is called:
213. Middle managers are responsible for:
214. General and divisional managers, plant managers, and deans and department heads at
colleges are classified as:
215. Supervisory managers spend most of their time on:
216. ___________ skills involve a manager's ability to picture the organization as a whole and
the relationships among its various parts.
217. ____________ skills include the ability to perform tasks of a specific department or job,
such as selling (marketing) or bookkeeping (accounting).
218. Leadership, coaching, and morale building are all part of a manager's _________ skills.
219. Although top managers most often possess these skills, they usually make less use of
__________ skills than supervisory managers.
220. The downsizing that has occurred in recent years has __________ middle managers in
many organizations.
221. Which of the following management positions is responsible for getting the right
information to other managers to enable them to make better decisions?
222. The further up the managerial ladder a person moves, the __________ his or her original
job skills become.
223. A chief operating officer (COO) would be classified as part of a firm's:
224. ___________ involves recruiting, hiring, motivating, and retaining the best people available
to accomplish the company's objectives.
225. In comparing the types of skills used by managers at different levels within an
organization, which of the following is true?
226. Gabriella is responsible for hiring, motivating, and retaining the best employees for her
organization. Gabriella is in charge of:
227. After thirteen years as a laborer for Hendrix Construction, Jimmy was promoted to the
position of foreman. He is directly responsible for assigning various jobs to his work crew and
evaluating their performance on a daily basis. Jimmy is now a member of:
228. By completing the courses needed to obtain a college major in accounting, marketing, or
some other field, a student can go a long way toward acquiring the _________ skills managers
need to rise through the ranks of their area of specialization.
229. Which of the following persons is most likely to be involved in strategic planning?
230. Axel is in a new position, serving as a first-line manager. Axel's position will require him
to spend a lot of time:
231. Anita is employed as plant manager for Mojo Industries, Incorporated. Though she
spends some time performing all management functions, she is particularly concerned with
tactical planning and controlling. Anita's position would be classified as part of Mojo's:
232. After working for eleven years as a production line worker, Hollis recently was made a
foreman. In his new position, Hollis will rely on:
233. Ricardo works as a department head at Barnes Hospital. His job requires Ricardo to
spend most of his time training and coaching employees to perform their jobs more effectively
and teaching other managers to be better leaders. Ricardo's job requires him to make full use of
his:
234. Rob intends to major in accounting because he is confident that an ability to read and
interpret financial and accounting data is the way to get to the top in business. Rob seems to be
concerned with developing his:
235. _____________ involves creating a vision for others to follow, establishing corporate values
and ethics, and transforming the way an organization does business so that it is more effective
and efficient.
236. Leaders:
237. The __________ style of leadership is characterized by making managerial decisions
without consulting others.
238. Managers who listen to their subordinates and allow them to participate in decision
making are using the ____________ style of leadership.
239. A(n) __________ leader would set objectives and give employees a great deal of freedom
to decide for themselves how to accomplish those objectives.
240. A key to effective leadership is the ability to:
