Management Chapter 7 4 When Managers Work Creating Conditions And

165. When managers work on creating conditions and systems to ensure that everything and

everyone works together to achieve the organization’s goals, they are involved in the __________

function of management.

166. __________ is the management function that involves determining whether an

organization is progressing toward its goals, rewarding employees for doing a good job, and

taking corrective action when they are not.

167. ___________ is the management function that involves setting goals, strategies, and

tactics for achieving the organization’s goals and objectives.

168. ___________ is the management function of creating a vision for the organization and

guiding, training, coaching, and motivating employees to help achieve the goals and objectives of

the organization.

169. Which of the following goals best describes today’s view of the organizing function?

Organizing today focuses on:

170. When managers determine that an organization is not making sufficient progress toward

achieving its goals and objectives and they develop corrective measures, they are involved in:

171. When managers identify a market trend that suggests a new opportunity and then devise

a strategy to go after this new opportunity, they are involved in the function of:

172. Which of the following activities would be a part of the leading function of management?

173. Which of the following activities is part of the planning function of management?

174. Which of the following activities is part of the organizing function of management?

175. As a manager, two of Sylvia’s strengths are her ability to communicate goals clearly, and

her ability to guide, coach, and motivate workers. Based on these strengths, __________ is a

management function that Sylvia is likely to be good at performing.

176. Amanda, a regional manager for Flairol Cosmetics, has just seen a report showing that

sales in her region are trending lower than anticipated for the third quarter. Her next task is to

determine the reason for the disappointing results and find a way to get sales up to their desired

level. Amanda’s efforts are part of the ____________ function of management.

177. A __________ is an overall explanation of why an organization exists and where it is trying

to head.

178. A vision for a company is:

179. A meaningful mission statement should address topics such as the organization’s:

180. Employees often work with managers to develop a(n) __________ that outlines the

fundamental purposes of their organization.

181. __________ involves setting the organization’s vision, goals, and objectives.

182. ___________ are broad, long-term accomplishments an organization wants to achieve.

183. __________ are specific, short-term, measurable results an organization wants to achieve

in order to fulfill its long-term goals.

184. A __________ analysis is used to help companies evaluate their internal strengths and

weaknesses, and develop an awareness of external threats and opportunities.

185. __________ planning determines the major goals of an organization and lays the

foundation for obtaining and using resources to achieve those goals.

186. The type of planning that is concerned with developing detailed short-term actions about

what is to be done, who is to do it, and how it is to be done is known as __________ planning.

187. __________ planning prepares alternative courses of action that may be used if the

primary plans are not achieving objectives.

188. Tactical planning is concerned with:

189. Which of the following is involved in setting work standards and schedules needed to

implement the firm’s tactical objectives?

190. A(n) __________ would be used by a department manager as a tool for making daily and

weekly assignments.

191. Strategic planning looks at the organization as a whole, while ________ planning focuses

on daily tasks and decisions.

192. _________ planning is a part of contingency planning that is used to deal with sudden and

unexpected changes in the business environment.

193. __________ is choosing among two or more alternatives.

194. The first step in the rational decision-making model is to:

195. __________ is a problem solving technique that attempts to come up with as many

solutions as possible in a short time without censoring the ideas.

196. PMI is a:

197. In a company in which an effective vision has been provided:

198. A basic difference between goals and objectives is that goals are:

199. Which of the following would be a concern addressed in a strategic plan?

200. Because economic and competitive environments frequently change, organizations

should:

201. Which of the following techniques would a team of workers be most likely to use if they

wanted to evaluate several possible solutions to a specific problem their company needs to

solve?

202. Jenna Raiter, the president and CEO of AutoMotion Auto Service Centers, has asked

several managers and employees to help establish a statement to outline the fundamental

purposes of their company. The result of this effort is likely to be a document known as a(n):

203. Jamal is part of a management group that is examining whether his company, State

Engineering, should offer some important new services that would broaden its business by

appealing to a different group of potential clients. Jamal’s group is involved with:

204. Monica was hired by the Misty Mount Corporation to take over as the new chief executive

officer. Her initial impression is that the company is in disarray, primarily because the employees

do not have a sense of purpose or a common set of values. Monica’s observations suggest that

she needs to provide a(n) _________ for Misty Mount.