Chapter 6—The Multicultural Environment Key
1. A unique set of issues involving social culture can arises within the boundaries of an organization only when
there is multiculturalism.
2. Political differences in a group can lead to multiculturalism but not diversity.
3. Effective managers control cultural forces to minimize the effect on organizations.
4. Organizations must hire and promote people today solely on the basis of their qualifications.
5. As employees and managers move from assignment to assignment across national boundaries, organizations
and their subsidiaries within each country thus become less diverse and multicultural.
6. By hiring the most qualified individual for the job, diversity in the workplace can be increased.
7. The percentage of the population over 65 is growing at the fastest rate in China because the one child per
couple law is decreasing the birthrate.
8. Ginger has been with XYZ Products for over 30 years and has no intention of retiring. This is good for XYZ
because the experience Ginger has is valuable to the company, and her costs to the company in terms of benefits
continue to decrease the longer she stays with the firm.
9. The glass ceiling applies to all minorities.
10. The minority group that is expected to have the highest growth rate in terms of workplace representation in
the next few years is Latinos.
11. It is not just people born with disabilities who need assistive technology. More and more, technology is
assisting people who acquire disabilities later in life.
12. Immigration into the United States is at its lowest rate since 1910.
13. The cost argument suggests that organizations with diverse workforces are generally more innovative than
other organizations.
14. An organization that follows the Equal Employment Opportunity law will not have problems or conflicts
with diversity.
15. Sexual harassment is unethical, but legal.
16. Treating everyone the same is the only fair way to manage.
17. Empathy makes managers too concerned with people and not enough with tasks.
18. Organization policies are a starting point for how people are treated by the organization, but they don’t give
the whole picture.
19. Maria gets upset when Raj takes off every Hindu holiday, especially when he has to miss important
meetings. If she had her way, he would be allowed to take only national holidays. Maria is showing a
willingness to communicate with Raj about diversity.
20. As long as managers provide adequate communication to their employees, diversity should flourish.
21. Problems that arise from diversity should not be handled with policies, but rather on an individual basis.
22. Diversity training can help employees who have received an overseas assignment get ready to live in a
different culture.
23. Multicultural organizations have achieved high levels of diversity upon which they can capitalize, and they
have few problems arising from this diversity.
24. Every group in a pluralistic organization tries to understand one another.
25. When an organization’s composition reflects that of the external labor market, full structural integration has
occurred.
26. People enter and exit the lunch groups, social networks, and grapevine at Chelsea Community Hospital. It
has pluralism.
27. ____ is the set of values that helps its members understand what the organization considers important.
28. ____ is defined as the broad issues associated with differences in values, beliefs, behaviors, customs, and
attitudes held by people in different cultures.
29. Diversity
30. Diversity is more generally used to refer to
31. Companies with federal government contracts must have a workforce that represents the demographics of
their specific regions. This is an example of how ____ has(have) affected diversity.
32. When a group’s members differ from each other by ethnicity they have
33. Which of the following statements about the nature of an organization is TRUE?
34. Which of the following statements about organization culture is TRUE?
35. Which of the following does NOT typically shape an organization culture?
36. Which of the following describes a determinant of organization culture?
37. Which of the following is NOT a method managers can use to change organization culture?
38. Which of the following is NOT a reason for rising diversity?
39. San Francisco County, California, is the most diverse county in the nation because people of different
nationalities have long been attracted to the area. The proportions of major ethnic groups are closer to being
equal than anywhere else. Which of the following factors most contributed to the diversity of this county?
40. Princeton Alliance Church attendance appears to be 30% white, 30% Asian, 25% black and 15% Latino.
The congregation is
41. Over the past ten years, more than 50 percent of the promotions to partner at the law firm of Smithers and
Johnson have been given to women. This trend could be explained by
42. There are many reasons the median age of workers in the United States is increasing. Which of the
following is NOT one of them?
43. The growth of multinational corporations has left little room for distinction. Any perceived competitive
advantage is quickly copied. However, an area for competitive advantage remains in the level of ____
organizations attract, motivate, and retain.
44. Which of the following is NOT a dimension of diversity?
45. Which of the following statements most accurately describes the average age of the American workforce?
46. The overall age of the workforce is growing older because
47. Which of the following is NOT listed as a reason for the increase in the age of the American workforce?
48. Which of the following statements does NOT describe one of the results of the declining pool of younger
workers?
49. Which of the following statements is NOT a reason why managers should pay attention to the aging
workforce?
50. A gender-related problem that many organizations face today is called
51. Debra Lee was COO at Black Entertainment Television before she became CEO. However, only 1% of
black female executives reach top management. What are many of them experiencing?
52. One cause of the glass ceiling is that
53. Which of the following ethnic groups is expected to experience a drop in the percentage of workers in the
workforce by the year 2025?
54. The biggest predicted change with respect to ethnicity will be for
55. Members of the ____ group are generally overrepresented in the executive ranks of most organizations
today.
56. Which of the following is NOT an argument that has been proposed for how multiculturalism contributes to
competitiveness?
57. When an organization effectively manages diversity, absenteeism decreases, turnover is reduced, and
productivity increases. These results are suggested by the ____ argument.
58. Which of the following statements about the cost argument for diversity is TRUE?
59. PepsiCo consistently ranks as a great place for minorities to work. PepsiCo is thus better able to attract
qualified employees. This illustrates the ____ argument.
60. Which of the following statements about the resource acquisition argument for diversity is TRUE?
61. The makers of Zestra, an ointment for women, used an all male marketing team. Sales were disappointing
and the company filed for Chapter 11. Two women arranged financing and bought the company, changed the
name, packaging, and message. Semprae is now selling well. This illustrates the ____ argument.
62. Working Mother magazine recognized General Mills as one of the top ten companies for working families.
General Mills was described as a leader in responding to employee needs for child care, flexible scheduling, and
women’s advancement. You can infer that General Mills agrees with the ____ argument.
63. Which of the following statements about the marketing argument for diversity is TRUE?
64. The ____ argument for diversity suggests that diverse and multicultural workforces are generally more
innovative than other organizations.
65. Which of the following arguments for diversity are related?
66. A change in the demographics around Detroit prompted a real estate company to hire agents that more
closely reflected the buying market. In doing so the entire office became more flexible and able to adapt to its
changing environment. This is an example of the ____ argument for diversity.
67. Eric, an American, is an executive coach at Boeing. One of the executives he coaches is from India. Their
diverse backgrounds add variety and create more solutions for management challenges. This illustrates the ____
argument.
68. Historically African Americans have voted more for Democrats than for Republicans. Michael Steele,
Chairman of the Republican National Committee, is African American. As the leader of the party he is in a
position to address concerns of all segments of the population. This illustrates the ____ argument.
69. Which of the following statements regarding diversity in organizations is FALSE?
70. Suranga Chandratillake started Blinkx, an Internet video search company. He created Blinkx to be flexible
and ready to respond to environmental change. The diverse culture at Blinkx supports this need. Suranga
subscribes to the ____ argument.
71. The ____ argument supports the idea that if managers work effectively with a diverse group the
organization as a whole will respond more effectively to its changing environment.
72. Lynne is an extrovert. Kyle is an introvert. Lynne has been trying to “bring Kyle out of his shell.” Kyle is
happy the way he is and wishes Lynne would demonstrate more ____ for others.
73. The election of President Obama, the first African American president, shows that personal ____ is(are)
decreasing among people today.
74. Paula is an American working in a German company. She gets frustrated with the German tendency to
really analyze decisions. The company has been very successful for over 100 years, so Paula is practicing