75. The staff at Nassau Swim Club is supportive of each other. When the work schedule comes out they swap
with each other and volunteer to take shifts that help others observe their religious practices. They demonstrate
____.
76. Which of the following statements does NOT describe a reason why interpersonal communication can be
difficult in a diverse workforce?
77. Which of the following practices indicates an organization that does NOT value diversity?
78. The starting point for managing diversity in an organization is
79. Which of the following is NOT a strategy for managing diversity?
80. Which of the following is an organizational approach used to manage diversity?
81. The major policy through which an organization can reflect its stance on diversity is its
82. Prospective employees searching for openings at Merrill Lynch can click to see Merrill Lynch’s Equal
Employment Opportunity statement. This is an example of which of the organizational approaches to managing
diversity?
83. Schools in New Jersey are closed on Rosh Hashanah, Yom Kippur, Christmas, and Easter among other
holidays. This is an example of which of the organizational approaches to managing diversity?
84. Princeton High School requires all written information sent to parents to be in English and Spanish. This is
____ that organizations can use to demonstrate understanding of the different needs of stakeholders.
85. Organizational practices used to manage diversity include
86. At a meeting last week, Steve had to pretend he was a woman during a group discussion. This was probably
part of which of the following?
87. Jill, a helicopter pilot in the Army, went on a training flight with Marine pilots who had never flown with a
woman before. The Marines were visibly uncomfortable. Jill explained to them that even in the Army most of
her flights were with men, and those men did not treat her differently. Jill demonstrated ____ in order to put the
men at ease.
88. Holiday Casinos provides foreign-language training for employees who will come into contact with casino
patrons who speak a language other than English. This is an example of
89. The ultimate test of an organization’s commitment to managing diversity and multiculturalism is its
90. An organization that has achieved high levels of diversity with few problems and that can capitalize on the
advantages of being diverse is called a(n) ____ organization.
91. ____ is NOT a characteristic of a truly multicultural organization.
92. Pluralism means that
93. When every individual has the opportunity to influence the organization’s culture and norms, ____ has
occurred.
94. A pluralistic organization is one that has heterogeneous membership and takes steps to achieve full ____ of
people who are different from the dominant group.
95. When the external labor market’s composition is reflected by that of an organization, ____ has occurred.
96. When a team is chosen for an important assignment the composition of the group will be noted by
employees. It can indicate if the organization has
97. Some public schools require uniforms for students. One of the benefits is it evens the playing field socially
for kids from different economic backgrounds. This is an example of
98. There are no problems at XYZ Corporation arising from age, gender or ethnicity. It is characterized by
99. When people use stereotypes they demonstrate
100. An organization could have a high level of intergroup conflict if
101. An example of a gap in organizational identification based on cultural identity would be
102. The broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by
people in different cultures is called ____________________.
103. The ____________________ of an organization is the set of values that help its members understand what
the organization stands for.
104. Organization culture, ____________________, and diversity are all closely interrelated.
105. Factors that contribute to increasing diversity and multiculturalism include legislation, changing
demographics in the workforce, increased awareness that diversity improves the quality of the workforce, and
____________________.
106. A major advantage to diversity is that it will lead to a(n) ____________________ in the overall quality of
a company’s workforce.
107. Age, ethnicity and ____________________ are primary dimensions of diversity and multiculturalism.
108. One reason why the U.S.’s workforce is aging is a result of insufficient ____________________ by the
workforce.
109. The ____________________ is a real barrier to women that is difficult to break, but it is also so subtle as
to be hard to see.
110. Religion is a dimension of ____________________.
111. Resource acquisition, marketing, and problem-solving are ways diversity can create a(n)
____________________ for organizations.
112. The ____________________ argument suggests that organizations that learn to manage diversity and
multiculturalism generally have higher levels of productivity and lower levels of turnover and absenteeism.
113. The phrase “know your customer” best describes the ____________________ argument for diversity.
114. Roberta thinks Kunchul was promoted only because Kunchul is a minority. This is an example of how
diversity has the potential for ____________________.
115. If diversity and multiculturalism in an organization are not managed effectively, it can lead to
____________________.
116. Understanding the perspective of others is ____________________.
117. Treating people as individuals is similar to the ____________________ perspective of management
because there is no universal answer to a dilemma.
118. The major policy through which an organization can reflect its stance on diversity and multiculturalism is
its ____________________.
119. An organization that provides ____________________ will have courses designed to facilitate members
working together in a diverse and multicultural environment.
120. An organization that has achieved high levels of diversity, is able to fully capitalize on the advantages of
diversity and has few diversity-related problems is a(n) ____________________.
121. ____________________ means that every group represented in an organization works to better understand
every other group.
122. When people are valued, accepted, and rewarded purely on the basis of their skills and what they
contribute to the organization there is an absence of ____________________.
123. Match the following. You may use a response once, more than once, or not at all.
attitudes
3
3. Barrier preventing advancement to the top
4
4. When there is variety along an important dimension
2
2. Differences in values, beliefs, behaviors, customs, and
5. Judged solely on quality of work
Meritocracy
5
other groups
6
6. Each group in an organization works to understand the
124. Match the following. You may use a response once, more than once, or not at all.
organization
7
1. Multicultural
challenged
6
2. Physically
culture
8
3. Organization
4. Pluralism
2
group
5
5. Multicultural
6. Older workers
3
7. Race
1
8. Ethnicity
4
1. A dimension of diversity
1
125. Special Exercises
In the book/movie The Help, by Kathryn Stockett, Skeeter is a white writer telling the stories of black “help”
who raise children, cook and clean for white women in 1960’s Mississippi. Complete the following statements
using these terms:
Not all terms may need to be used, and some terms may be used more than once.
1. A white doctor bought land so that his help could
2. Skeeter also wrote a cleaning column for the local
newspaper. She had no experience with cleaning so she
asked the help to share their expertise. This illustrates
3. One of the help was fired when her work slowed
after many years working for the family, which is
resource acquisition
problem-solving
5. The love Skeeter felt for Constantine, who raised her,
was the start of her _____ that led to writing the
6. Minny made a pie for Hilly with the “terrible awful”
in it, which was a unique revenge and demonstrates the
7. One of the white ladies had fired so many help that
she had to pay a higher wage to get anyone to work for
8. A white woman, Hilly, wrote a town ordnance that
required separate bathrooms be built for the help. The
acceptance of this _____ illustrates the need for
willingness to
126. With regard to diversity, is the United States best described as a melting pot or a stew? Why?
127. What is the difference between multiculturalism and diversity?
take a shortcut to work without getting harassed. The
128. Does the glass ceiling still exist? Give evidence to support your answer.
129. What are the current trends in diversity?
130. Describe how the different dimensions of diversity might be important in the fashion industry.
131. Describe three ways diversity can lead to competitive advantage.
132. Conflict is highly contextual. Why would email and text be an ineffective way of communication during
conflict?
133. What are the affects of diversity in an organization?
134. Does promoting diversity in an organization lead to higher risk and higher reward? Why?
135. Describe an instance where you felt discrimination. What strategy did/could you use to resolve the
conflict?
136. Describe the three strategies organizations can use to manage diversity and multiculturalism.
137. Is it fair to hold an organization accountable for commitment to diversity and multiculturalism when there
are strategies individuals can use to deal with conflict? Why?
138. If an organization has a culture of discrimination, what steps can a manager take to start changing the
culture?
139. How does workforce diversity affect organizational practices with regard to workers? Provide an example.
140. What organization do you consider to be nearly pluralistic? Describe why you selected it.
141. Do you think there will ever be a truly multicultural organization? Why? If yes, how long until you think it
will happen?
142. Briefly describe what a multicultural organization will look like.