Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
File: Chapter 56: Controls and Control Systems
Multiple Choice
1. The process of measuring performance and taking action to ensure desired results is a part of
the management function of:
a) planning.
b) organizing.
c) leading.
d) controlling.
2. Which of the following management functions arranges people and resources for work?
a) Planning
b) Organizing
c) Leading
d) Controlling
Copyright © 20186 John Wiley & Sons, Inc. TB 65 – 3
6. Which of the following is the second step in the control process?
a) Comparing performance with standards
b) Establishing objectives and standards
c) Measuring actual performance
d) Taking necessary action
7. A(n) __________ measures performance results in terms of quantity, quality, cost, or time.
a) forecast
b) output standard
c) input standard
d) data base
8. Output standards in business would include the:
a) average educational level of employees.
b) quality of the raw materials used to make a product.
c) quality ratings of the final product.
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
d) reliability ratings on production equipment.
9. A(n) __________ measures work efforts that go into a performance task.
a) input standard
b) output standard
c) transparent control
d) leadership control
10. Which of the following skills is NOT required to measure actual performance for the control
process?
a) You must be able to conduct accurate measurements.
b) You must be timely in the measuring process.
c) You must be willing to measure.
d) You must be able to graph performance objectives and standards.
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
c) local comparisons
d) relative comparisons
14. Which of the following types of comparisons benchmarks performance against that being
achieved by other people, work units, or organizations?
a) Historical comparison
b) Engineering comparison
c) Relative comparison
d) Empirical comparison
15. Which of the following is the final step in the control process?
a) Taking corrective action as needed
b) Comparing performance with standards
c) Establishing objectives and standards
d) Measuring actual performance
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
d) Joshua, the stock manager in a steel factory, checks every evening whether adequate stocks
are available for the next day’s operations.
19. Which of the following types of control takes place after completing an action?
a) Feedforward control
b) Feedback control
c) Concurrent control
d) Preventive control
20. Miriam, the customer service manager in a pharmaceutical company, is keen on ensuring
customer satisfaction and loyalty. She sends follow-up mails to customers, gathers their
responses to different products, and ensures that changes are made in the products accordingly.
Which of the following types of control does this scenario illustrate?
a) Concurrent control
b) Market control
c) Feedback control
d) Clan control
Copyright © 20186 John Wiley & Sons, Inc. TB 65 – 9
21. Which of the following types of managerial control regulates work inputs?
a) Feedforward control
b) Concurrent control
c) Feedback control
d) Internal control
22. Which of the following is regulated by concurrent controls?
a) Work throughputs
b) Work inputs
c) Work outputs
d) Work clans
23. Which of the following is regulated by feedback controls?
a) Work throughputs
b) Work inputs
c) Work outputs
d) Work clans
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
24. A manager stopping by before a shift to see if everything is ready for the day’s work
illustrates __________.
a) steering control
b) feedback control
c) feedforward control
d) concurrent control
25. __________ occurs as people exercise self-discipline in fulfilling job expectations.
a) Steering control
b) Feedback control
c) Internal control
d) Concurrent control
Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank
Copyright © 20186 John Wiley & Sons, Inc. TB 65 – 12
Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Identify types of controls used by managers.
Section Reference: Managers use both internal and external controls.
AACSB: Analytic
29. The influence of competition on the behavior of organizations and their members refers to
_____.
a) internal control
b) clan control
c) bureaucratic control
d) market control
30. Which of the following refers to the process of joint objective setting between a superior and
a subordinate?
a) Managing by directives
b) Managing by objectives
c) Performance appraisals
d) Salary reviews
Copyright © 20186 John Wiley & Sons, Inc. TB 65 – 14
34. Which of the following terms describes efforts to make quality an everyday performance
objective and strive to do things right the first time?
a) Quality circles
b) Total quality management
c) Supply chain management
d) International quality control
35. Which of the following quality tools is used to graphically display trends, so that exceptions
to quality standards can be identified?
