Management, 13e (Robbins)
Chapter 6 Managing Social Responsibility and Ethics
1) Social obligation is the obligation of a business to meet its ________.
A) social and legal responsibilities
B) economic and social responsibilities
C) social and economic responsibilities
D) economic and legal responsibilities
2) If your university was paying minimum wage when necessary and applying the minimum
legal standards to its employees work environment, it would be said to have fulfilled its
________.
A) social obligation
B) social responsibility
C) social responsiveness
D) social expectation
3) The ________ view of social responsibility holds that management’s only social responsibility
is to maximize profits.
A) socioeconomic
B) classical
C) sociocultural
D) neoclassical
4) The most outspoken advocate of the classical view of social responsibility is economist and
Nobel laureate ________.
A) George Stigler
B) John McCain
C) Bernard Madoff
D) Milton Friedman
5) Under the concept of social obligation, the organization does what is required by the
________.
A) society
B) stakeholders
C) environment
D) law
6) The ________ view is that management’s social responsibility goes beyond making profits to
include protecting and improving society’s welfare.
A) sociotechnical
B) socioeconomic
C) sociocultural
D) sociopolitical
7) When a firm advertises that it only uses recycled paper products, it is ________.
A) meeting its social obligation
B) meeting its social screening requirements
C) being socially responsive
D) following ISO 9000 standards
8) A U.S. business that provides on-site childcare facilities for employees is ________.
A) being socially responsive
B) fulfilling its social obligations
C) adopting social screening
D) practicing green management
9) If your university provides job-share programs, builds a day-care facility, and only uses
recycled paper, it could be said to be ________.
A) fulfilling its social obligation
B) socially aware
C) socially responsive
D) socially image conscious
10) ________ is defined as a business firm’s intention, beyond its legal and economic
obligations, to do the right things and act in ways that are good for society.
A) Social obligation
B) Social responsibility
C) Social screening
D) Values-based management
11) The aspect that differentiates social responsibility from other similar concepts is that it adds
a(n) ________.
A) ethical imperative
B) legal imperative
C) environmental imperative
D) social imperative
12) In the United States a company that meets but does not exceed federal pollution control
standards and does not discriminate in hiring, promotion, and pay is generally meeting its
________.
A) social screening requirements
B) green management requirements
C) social obligation
D) social responsibility
13) Which of the following examples reflects a socially responsible action by an organization?
A) Ford Motor Company became the first automaker to endorse a federal ban on sending text
messages while driving.
B) Apple has eliminated lead-lined glass monitors from its product line and pioneered reduced-
sized packaging that leverages recyclable materials.
C) Chick-fil-A has stopped selling products containing meat from poultry raised with antibiotics.
D) UPS has a company-wide policy that urges employees to volunteer during natural disasters
and other crises.
14) According to the ________ argument on social responsibility, businesses should be socially
responsible because responsible actions are the right thing to do.
A) better environment
B) ethical obligation
C) public image
D) superiority of prevention over cures
15) The belief that business involvement can help solve difficult social problems is the ________
argument on social responsibility.
A) public expectation
B) public image
C) better environment
D) possession of resources
16) Which of the following arguments on social responsibility states that businesses should
address social problems before they become serious and costly to correct?
A) superiority of prevention over cures
B) possession of resources
C) balance of responsibility and power
D) better environment
17) Which of the following arguments on social responsibility states that a business is socially
responsible only when it pursues its economic interests?
A) public expectations
B) violation of profit maximization
C) superiority of prevention over cures
D) possession of resources
18) Which of the following arguments on social responsibility states that pursuing social goals
hurts a business’s economic productivity?
A) long-run profits
B) dilution of purpose
C) stakeholder interests
D) public image
19) Which of the following arguments on social responsibility states that there is no direct line of
responsibility for social actions?
A) dilution of purpose
B) ethical obligation
C) balance of responsibility and power
D) lack of accountability
20) The process of applying social and environmental criteria to an investment decision is known
as ________.
A) green screening
B) value-based selection
C) violation of profit maximization
D) social screening
21) Appleton would like to build a coal-burning electric generating facility located in a remote
area because the cost involved is moderate. Appleton is following which of the social
responsibility views?
A) legal view
B) stakeholder view
C) classical view
D) socioeconomic view
22) Baskins wants to build a nuclear plant because this will not add to his city’s already serious
pollution problem, while taking care of its electricity requirements. Baskins is following which
of the social responsibility views?
A) market view
B) activist view
C) classical view
D) socioeconomic view
23) Carson wants to build an electricity generating plant that uses combustible fuels collected
from the city’s garbage, and located near the downtown government area so that the steam could
be used for heating the government buildings after it has passed through the generating turbines.
Carson is being mostly ________.
A) socially guarded
B) socially focused
C) socially obligated
D) socially responsive
24) According to the classical view of social responsibility, management’s only social
responsibility is to maximize profits.
25) The most outspoken advocate of the classical view of organizational social responsibility is
Alan Greenspan.
26) According to the socioeconomic view, managers’ social responsibilities go beyond making
profits to include protecting and improving society’s welfare.
27) When a firm engages in social actions because of its obligation to meet certain economic and
legal responsibilities, it is said to be socially responsive.
28) One argument against businesses championing social responsibility issues is that businesses
already have too much power.
29) Possession of resources is an argument for social responsibility.
30) Compare and contrast the ideas of social obligation, social responsiveness, and social
responsibility.
31) Managers who consider the impact of their organization on the natural environment are said
to be practicing ________.
A) value-based management
B) ethics-based management
C) socially responsible management
D) green management
32) In which of the following approaches of going green does the organization exhibit the least
environmental sensitivity?
A) light green approach
B) dark green approach
C) market approach
D) stakeholder approach
33) Under what approach do organizations exhibit little environmental sensitivity, and simply
obey laws, rules and regulations?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
34) In the ________ approach of going green, organizations respond to the environmental
preferences of customers.
A) legal
B) market
C) stakeholder
D) activist
35) In the ________ approach of going green, an organization works to meet the environmental
demands of its employees, suppliers, or community.
A) dark green
B) light green
C) market
D) stakeholder
36) EPA regulations permit the release of 150 micrograms of particulate matter per cubic meter
of air every 24 hours from paint shops. Utilimotors, a utility truck maker, monitors its emissions
so it releases between 140 and 150 micrograms. Which approach of green management does
Utilimotors use?
A) legal approach
B) market approach
C) stakeholder approach
D) activist approach
37) What approach deals with an organization changing its interaction with the environment
because of the preferences of its customers?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
38) Under what approach does the organization work to meet the environmental demands of
multiple groups of people including employees, suppliers, or the community?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
39) Which of the following approaches of going green reflects the highest degree of
environmental sensitivity and is also a good illustration of the social responsibility of the
organization?
A) legal approach
B) market approach
C) stakeholder approach
D) activist approach
40) Under what approach is the organization driven to look for ways to respect and preserve the
earth and its natural resources?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
41) Miller’s Multivitamins uses only organically grown fruits and vegetables in its vitamins. It
purifies any water used in its processes before releasing it back into the environment and exceeds
the EPA requirements for cleaning particulates from the air it uses. Which approach to green
management does Miller’s Multivitamins use?
A) legal
B) market
C) stakeholder
D) activist
42) Many companies around the globe voluntarily report their efforts in promoting
environmental sustainability using the guidelines developed by the ________.
A) Global Compact
B) Environmental Protection Agency
C) Global Reporting Initiative
D) Organization for Economic Co-operation and Development
43) Which of the following ISO standards is related to quality management?
A) ISO 9000
B) ISO 14000
C) ISO 8000
D) ISO 15000
44) Which of the following ISO standards is related to environmental management?
A) ISO 9000
B) ISO 14000
C) ISO 16000
D) ISO 8000
45) One way to evaluate a company’s green actions is to use the ________ list of the most
sustainable corporations in the world.
A) Global 100
B) Global 500
C) Global 400
D) Global 200
46) To be named on the Global 100 list, which is announced each year at the World Economic
Forum, a company ________.
A) has to have earned ISO certification
B) has to display a superior ability to effectively manage environmental and social factors
C) has to be free from EPA violations
D) has to submit an application with supporting documentation
47) The legal approach to going green is also known as the dark green approach.
48) An organization is said to adopt the market approach to going green when it responds to the
environmental demands made by its stakeholders.
49) In the activist approach to going green, an organization looks for ways to its sources of
supply.
50) Explain the four approaches that organizations can take with respect to environmental issues
and going green.
51) ________ defined as the basic convictions about right and wrong decisions and behavior.
A) Beliefs are
B) Principles are
C) Ethics is
D) Values are
52) At the ________ level of moral development, a person’s choice between right or wrong is
based on personal consequences from outside sources, such as physical punishment, reward, or
exchange of favors.
A) preconventional
B) conventional
C) principled
D) post-conventional
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53) In which of the stages of moral development do individuals stick to rules to avoid physical
punishment and follow rules only when doing so is in their immediate interest?
A) preconventional stage
B) conventional stage
C) principled stage
D) post-conventional stage
54) Norman is a stickler for following the rules because he is sure he will be caught and punished
if he doesn’t. What is Norman’s level of moral development?
A) preconventional
B) conventional
C) principled
D) post-conventional
55) At the ________ level of moral development, ethical decisions rely on maintaining expected
standards and living up to the expectations of others.
A) preconventional
B) conventional
C) principled
D) post-conventional
56) In which of the following stages of moral development do individuals live up to what is
expected by people close to them and maintain order by fulfilling obligations to which they have
agreed?
A) conscientious stage
B) conventional stage
C) principled stage
D) preconventional stage
57) The phrase “My word is my bond” is likely to be spoken by someone at the ________ stage
of moral development.
A) pre-conventional
B) conventional
C) post-conventional
D) principled
58) At the ________ level of moral development, individuals define moral values apart from the
authority of the groups to which they belong or society in general.
A) preconventional
B) conventional
C) principled
D) post-conventional