1. _____ is the degree to which the overall task of the organization is broken down and divided into smaller component
parts.
a.
Job specialization
b.
Job enrichment
c.
Job rotation
d.
Job enlargement
e.
Task identity
2. One of the benefits of job specialization is that:
a.
it makes employees proficient at a task.
b.
it significantly increases employee satisfaction.
c.
it offers new challenges and stimulation to the workers.
d.
it decreases boredom and absenteeism among workers.
e.
it eliminates job monotony and fatigue.
p. 162
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Connect
3. One of the disadvantages of job specialization is that:
a.
it increases the transfer time between tasks.
b.
it makes it difficult to develop specialized equipment to assist with a job.
c.
it does not help a worker become proficient at a task.
d.
it does not offer challenges or stimulation to workers.
e.
it requires workers to handle different tasks at a time.
p. 162
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Engage
4. Which of the following is an advantage of job specialization?
a.
It decreases transfer time between tasks.
b.
It increases the level of employee satisfaction.
c.
It eliminates monotony and boredom.
d.
It provides stimulation and challenges to employees.
e.
It significantly reduces employee turnover rates.
p. 162
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Connect
5. Jimmy owns an ice cream parlor. He designs a schedule for the different tasks the employees have to perform in order
to prevent monotony at work. According to the schedule, if an employee makes waffle cones on a day, he serves ice
creams the next day and clears the tables on the day after that. Jimmy is using the _____ approach at his ice cream parlor.
a.
b.
c.
d.
e.
employees from one job to another.
p. 162
MGMT.GRIF.16. 6-1 – LO: 6-1
p. 162
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Connect
6. _____ involves systematically moving employees from one job to another.
a.
Job enlargement
b.
Job rotation
c.
Job deskilling
d.
Job specialization
e.
Job enrichment
p. 162
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
7. In _____, the jobs do not change, but instead workers move from job to job.
a.
b.
c.
d.
e.
p. 163
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
Bloom’s: Knowledge
Digital Story: Engage
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Perform
8. _____ was developed to increase the total number of tasks workers perform. As a result, all workers perform a wide
variety of tasks, which presumably reduces the level of job dissatisfaction.
a.
Job enlargement
b.
Job rotation
c.
Job enrichment
d.
Job specialization
e.
Job deskilling
9. Which of the following would require continually adding new tasks and challenges as part of the job design?
a.
Job enlargement
b.
Job specialization
c.
Job rotation
d.
Job enrichment
e.
Job deskilling
p. 164
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Comprehension
Digital Story: Engage
10. _____ attempts to increase both the number of tasks a worker does and the control the worker has over the job.
a.
Job deskilling
b.
Job enrichment
c.
Job specialization
d.
Job rotation
p. 163
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
e.
Job entropy
11. Job enrichment:
a.
does not increase the number of tasks that workers perform.
b.
requires the organization to be highly centralized.
c.
requires delegation of authority.
d.
requires workers to perform a single task.
e.
involves workers moving from job to job in a predetermined manner.
p. 164
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Comprehension
Digital Story: Connect
12. According to the job characteristics approach, task identity is _____.
a.
the number of things a person does in a job
b.
the extent to which a worker does a complete portion of the total job
c.
the extent to which a worker knows how well the job is being performed
d.
the perceived importance of the task
e.
the degree of control a worker has over how the work is performed
p. 164
p. 164
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
13. In the context of the job characteristics approach, skill variety refers to:
a.
the extent to which a worker knows how well the job is being performed.
b.
the degree of control a worker has over how the work is performed.
c.
the perceived importance of a task.
d.
the extent to which a worker does a complete or identifiable portion of the total job.
e.
the number of things a person does in a job.
e
Easy
p. 164
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
14. In the context of the job characteristics approach, _____ refers to the extent to which a worker knows how well the job
is being performed.
a.
feedback
b.
task identity
c.
task significance
d.
autonomy
e.
skill variety
a
Easy
p. 164
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Engage
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Engage
15. _____ is the process of grouping jobs according to some logical arrangement.
a.
Job rotation
b.
Job enrichment
c.
Departmentalization
d.
Centralization
e.
Industrialization
16. _____ departmentalization groups together those jobs involving the same or similar activities.
a.
Product
b.
Functional
c.
Location
d.
Customer
e.
Sequential
Easy
p. 165
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
17. Creating different teams for finance, production, and marketing is consistent with _____ departmentalization.
a.
location
b.
product
c.
functional
d.
sequential
e.
customer
c
Functional departmentalization groups together those jobs involving the same or similar
Departmentalization is the process of grouping jobs according to some logical arrangement.
Easy
p. 164
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
18. At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer
service, and accounting. What form of departmentalization does Gamma use?
a.
Functional departmentalization
b.
Product departmentalization
c.
Location departmentalization
d.
Customer departmentalization
e.
Sequential departmentalization
p. 165
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Application
Digital Story: Perform
19. Which of the following is a disadvantage of functional departmentalization?
a.
Supervision becomes difficult as managers will need to have skills in several areas.
b.
Coordinating activities inside each department becomes difficult.
c.
Decision making may tend to become slower as the organization grows.
d.
Employees tend to focus on the overall organization rather than their specific jobs.
e.
Functional departmentalization cannot be implemented for smaller organizations.
and more bureaucratic.
p. 165
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
p. 165
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
20. Relish Inc. is a large corporation in the food industry that manufactures canned foods, confectionery, and baked
foods. The organization has a separate department for each of these types of food manufactured. Each department
integrates all the activities required to manage their respective line of food. Which of the following types of
departmentalization is illustrated in the scenario?
a.
Sequential departmentalization
b.
Customer departmentalization
c.
Product departmentalization
d.
Location departmentalization
e.
Functional departmentalization
p. 166
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Application
Digital Story: Perform
21. Janice owns a bakery that has only ten employees, out of which three are bakers, four are waiters, and the rest belong
to the housekeeping staff. Which of the following approaches to departmentalization would work best for the bakery?
a.
Functional departmentalization
b.
Product departmentalization
c.
Customer departmentalization
d.
Location departmentalization
e.
Sequential departmentalization
p. 166
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Application
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Comprehension
Digital Story: Connect
22. The advantage of using the functional departmentalization approach is that:
a.
supervision is facilitated because an individual manager needs to be familiar with only a small set of skills.
b.
the speed and effectiveness of decision making increase as the organization grows.
c.
accountability and performance become easier to monitor.
d.
employees get a better view of the total organization.
e.
decision making becomes less bureaucratic as the organization grows.
p. 166
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Connect
23. One disadvantage of using product departmentalization is that:
a.
decision making tends to become slower and more bureaucratic.
b.
the performance of individual products or product groups becomes difficult to assess.
c.
administrative costs rise because each department must have its own functional specialists.
d.
all activities associated with one product or product group cannot be easily integrated and coordinated.
e.
accountability of departments becomes very difficult to monitor.
p. 166
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Connect
24. _____ is defined as a clear and distinct line of authority among the positions in an organization.
a.
Chain of command
b.
Span of management
c.
Job deskilling
Digital Story: Perform
d.
Flat structure
e.
Synergy
25. The term span of management refers to the:
a.
extent to which authority is delegated at the individual level.
b.
extent to which authority is systematically delegated to middle and lower levels of management.
c.
number of people reporting to a particular manager.
d.
process of grouping jobs according to some logical pattern.
e.
number of managers assigned to a department.
c
The span of management refers to the number of people who report to a particular manager.
Easy
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
26. _____ suggests that each person within an organization must have a clear reporting relationship to one and only one
boss.
a.
Span of management
b.
Entropy
c.
Flat hierarchy
d.
Unity of command
e.
Scalar principle
Easy
p. 167
a
p. 166
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
27. Which of the following concepts suggests that there must be a clear and unbroken line of authority that extends from
the lowest to the highest position in the organization?
a.
The scalar principle
b.
Unity of command
c.
Entropy
d.
Synergy
e.
Decentralization
a
Easy
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Engage
28. Which of the following is an accurate comparison between tall organizations and flat organizations?
a.
Tall organizations foster employee morale better than flat organizations.
b.
Tall organizations have fewer managers than flat organizations.
c.
Tall organizations foster more communication problems than flat organizations.
d.
Tall organizations place excessive administrative responsibilities on managers than flat organizations.
e.
Tall organizations foster more productivity than flat organizations.
c
increased number of people through whom information must pass).
Moderate
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
The Basic Elements of Organizing
Bloom’s: Comprehension
Digital Story: Connect
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
29. When compared to tall organizations, flat organizations:
a.
are more expensive.
b.
place more supervisory responsibilities on managers.
c.
have more layers of managers.
d.
place minimal administrative responsibilities on managers.
e.
have lower levels of employee morale and productivity.
30. When compared to flat organizations, tall organizations:
a.
foster fewer communication problems.
b.
foster more employee productivity.
c.
are more expensive.
d.
place excessive responsibilities on managers.
e.
are less bureaucratic.
the increased number of people through whom information must pass).
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
31. A wide span of management in a flat organization may result in a manager having _____.
a.
less authority over subordinates
b.
more administrative responsibility
c.
less accountability to a higher-up
d.
less supervisory responsibility
e.
more officers at different levels to report to
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Comprehension
Digital Story: Connect
32. Tall organizations:
a.
have more managers than flat organizations.
b.
foster employee morale better than flat organizations.
c.
place excessive supervisory responsibilities on managers.
d.
have very few communication problems.
e.
have less managerial expenses than flat organizations.
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Comprehension
Digital Story: Connect
33. Researchers have found that a flat organization structure _____.
a.
fosters more communication problems
b.
is more expensive to maintain than a tall structure
c.
leads to higher levels of employee morale
d.
fosters bureaucracy
e.
leads to lower levels of employee productivity
p. 167
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Connect
34. _____ is power that has been legitimized by the organization.
a.
Entropy
b.
Process gain
c.
Synergy
d.
Authority
e.
Process loss
Authority is power that has been legitimized by the organization
Easy
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
35. _____ is the process by which a manager assigns a portion of his or her total workload to others.
a.
Micromanagement
b.
Delegation
c.
Entropy
d.
Synergy
e.
Centralization
Easy
p. 167
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
36. _____ is the process of systematically delegating power and authority throughout the organization to middle- and
lower-level managers.
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Connect
a.
Deskilling
b.
Decentralization
c.
Self-dealing
d.
Divesting
e.
Specialization
37. _____ is the process of systematically retaining power and authority in the hands of higher-level managers.
a.
Specialization
b.
Delegation
c.
Centralization
d.
Self-dealing
e.
Deskilling
c
Easy
p. 169
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
38. Gadgetbug Inc. manufactures home appliances. All the decisions are made by the top managers at the company. The
middle and lower managers follow the instructions given by top managers rather than making decisions by themselves.
Which of the following concepts is illustrated in the scenario?
a.
Self-dealing
b.
Synergy
c.
Centralization
d.
Specialization
e.
Delegation
c
Easy
p. 169
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Engage
39. At Supertech Inc., a technology company, employees are given more authority and are allowed to make their own
decisions. Supertech operates in a business environment that is not predictable. The middle managers, supervisors, and
employees have a degree of autonomy and are encouraged to make decisions. Which of the following concepts is
illustrated in the scenario?
a.
Deskilling
b.
High power distance
c.
Micromanagement
d.
Decentralization
e.
Job specialization
and uncertainty of the environment, the greater is the tendency to decentralize.
Challenging
p. 169
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Analytic
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Perform
40. _____ is defined as the process of linking the activities of the various departments of an organization.
a.
Centralization
b.
Specialization
c.
Decentralization
d.
Coordination
e.
Delegation
Easy
p. 171
Challenging
p. 169
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Application
Digital Story: Perform
41. At Delta Corp. the manufacturing and design department frequently consults with the research and development
department and the marketing and sales department regularly interacts with the manufacturing and design department.
This scenario illustrates _____ at Delta.
a.
b.
c.
d.
e.
a
organization.
Moderate
p. 171
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Application
Digital Story: Perform
42. _____ represents the lowest level of interdependence.
a.
Pooled interdependence
b.
Reciprocal interdependence
c.
Sequential interdependence
d.
Synergetic interdependence
e.
Structural interdependence
a
Moderate
p. 171
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Comprehension
Digital Story: Connect
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Knowledge
Digital Story: Engage
43. Units with _____ operate with little interaction—the output of the units is put together at the organizational level.
a.
pooled interdependence
b.
total interdependence
c.
reciprocal interdependence
d.
sequential interdependence
e.
structural interdependence
44. In _____, the output of one unit becomes the input for another in a serial fashion.
a.
pooled interdependence
b.
sequential interdependence
c.
structural interdependence
d.
total interdependence
e.
reciprocal interdependence
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Engage
45. _____ exists when activities flow both ways between units.
a.
Sequential interdependence
b.
Pooled interdependence
c.
Structural interdependence
d.
Reciprocal interdependence
e.
Total interdependence
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Engage
46. Reciprocal interdependence:
a.
is found in product and not service-based companies.
b.
involves one-way interdependence.
c.
represents the lowest level of interdependence.
d.
involves minimal communication among departments.
e.
is the most complex form of interdependence.
e
Moderate
p. 171
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Bloom’s: Comprehension
Digital Story: Connect
47. At Heritage Chocolates, the raw materials are processed at a plant and then sent to the manufacturing plant. The
manufactured chocolates are finally sent to the packaging plant. This scenario illustrates _____ at Heritage Chocolates.
a.
pooled interdependence
b.
two-way interdependence
c.
reciprocal interdependence
d.
sequential interdependence
e.
structural interdependence
Moderate
p.171
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG: Reflective Thinking
Reciprocal interdependence exists when activities flow both ways between units.
Easy
p.171
MGMT.GRIF.16. 6-1 – LO: 6-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: HRM
The Basic Elements of Organizing
Digital Story: Engage