1. One of the factors that has helped make issues management and crisis management more important to business is
instant global communication.
a.
True
b.
False
2. Issues management is a process by which a firm deals with its most important stakeholders’ demands.
a.
True
b.
False
3. Differentiating between risk, issue, and crisis management is easy.
a.
True
b.
False
4. Risk management is divided into preventable risk, strategic risk, and external risk.
a.
True
b.
False
5. Risk, issue, and crisis management are the natural by products of a firm’s development of enterprise-level strategy.
a.
True
b.
False
6. An issue is a gap between what stakeholders expect and what the firm is doing.
a.
True
b.
False
7. The stages of the issues management process are easily separable; thus each can be assigned to a specialist with the
public affairs office.
a.
True
b.
False
8. Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders’ particular
interests.
a.
True
b.
False
9. Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be
“buying” those issues.
a.
True
b.
False
10. An efficient issues management process will analyze issues before ranking them.
a.
True
b.
False
11. The formulation stage of the issues management process involves designing the firm’s response to the issues facing it.
a.
True
b.
False
12. The issues development process refers to the transformation of issues from a low-key and flexible stage to the
regulation and litigation stage.
a.
True
b.
False
13. Issues development is a very well-defined process that allows managers to understand clearly what stage of the life
cycle a particular issue is in.
a.
True
b.
False
14. In most companies, issues management is done in isolation from other departments.
a.
True
b.
False
15. Issues management can be viewed as a type of pre-crisis planning and post-crisis management.
a.
True
b.
False
16. The concept of crisis management is relatively new, arising out of the crises of the past two decades.
a.
True
b.
False
17. A crisis is an extreme event that may threaten your very existence.
a.
True
b.
False
18. From a managerial point of view, a crisis is common in business.
a.
True
b.
False
19. The most effective form of communication during a crisis is one that is reactive.
a.
True
b.
False
20. In a crisis, the first communication should be with internal stakeholders.
a.
True
b.
False
21. The issues management process and crisis management process are both focused on
a.
improving stakeholder management.
b.
improving sustainability.
c.
improving financial performance.
d.
improving management development.
22. Risk, issue, and crisis management focus on
a.
prevention of harm to the firm.
b.
avoidance of crises.
c.
increasing the organization’s ethical responsiveness to stakeholders.
d.
understanding of stakeholders’ interests.
23. Which of the following is not an element of the issues management process?
a.
issues identification
b.
prioritizing issues
c.
eliminating issues
d.
monitoring results of responses to issues
24. Which is not a characteristic of an emerging issue?
a.
Tradeoffs are inherent
b.
The issue is stated in value-laden terms
c.
The issue deals with matters of conflicting values and interest
d.
The terms of debate are clearly defined
25. What is not an assumption typically made when we use issues management?
a.
Issues can be identified earlier, more completely, and more reliably
b.
Better study and understanding of one issue
c.
Early anticipation of issues widens the organization’s range of options
d.
The organization will have earlier identification of stakeholders
26. Which is a leading force of social change?
a.
Leading political jurisdictions
b.
Leading events
c.
Leading literature
d.
All of these
27. Which is not a leading force of social change?
a.
Leading technology
b.
Leading authorities
c.
Leading organizations
d.
Leading advocates
28. Which of the following is not a feature that distinguishes the conventional approach to issues management from the
strategic management approach?
a.
how broadly issues are defined
b.
whether the function stands alone or is integrated with other functions
c.
who within the firm implements the system
d.
at what level of the firm issues identification takes place
29. Which of the following issues has always been part of the business process?
a.
legislative
b.
ecological
c.
financial
d.
social welfare
30. The most dramatic growth in importance of issues has been in ____ issues.
a.
financial
b.
social, ethical, and political
c.
practical
d.
military
31. The approach to issues management in which experience with each prior issue influences future issues is the
a.
conventional approach.
b.
strategic management approach.
c.
portfolio approach.
d.
changing mix approach.
32. One of the benefits of the portfolio approach is that it helps
a.
identify issues.
b.
prioritize issues.
c.
resolve issues.
d.
spread authority among managers to deal with issues.
33. Once an issue becomes public and subject to debate and media exposure, it becomes more difficult to
a.
resolve.
b.
hide.
c.
identify.
d.
define.
34. Emerging issues have all of the following characteristics except
a.
the terms of the debate are not clearly defined.
b.
the issue deals with matters of conflicting values and interests.
c.
trade-offs are not yet needed.
d.
the issue does not lend itself to resolution by expert knowledge.
35. When managers consider issues that affect their firm, they often ignore
a.
ethical considerations.
b.
financial concerns.
c.
personnel matters.
d.
personal stakes.
36. Which of the following is not an assumption we make when we use issues management?
a.
Issues can be identified earlier and more completely than in the past.
b.
Early anticipation of issues gives the firm more options.
c.
Issues are so complex that firms have little chance to resolve them favorably.
d.
The firm will be able to identify stakeholders earlier than in the past.
37. The issues management process contains two basic functions,
a.
planning and implementation.
b.
identification and resolution.
c.
planning and controlling.
d.
leadership and followership.
38. Planning aspects of the issues management process include all of the following except
a.
identification.
b.
analysis.
c.
ranking.
d.
monitoring.
39. The implementation phase of the issues management process does not include
a.
formulation of responses.
b.
putting the plan into action.
c.
evaluating the results of the response.
d.
monitoring the results.
40. One thing that is common to all techniques used for identification of issues is
a.
news clipping services.
b.
environmental scanning.
c.
subscription to forecasting services.
d.
a formal, organized effort to gather information on emerging social trends.
41. The most rudimentary form of issue identification entails
a.
subscribing to a news clipping service.
b.
subscribing to a forecasting service.
c.
assigning a member of the organization to continuously scan a variety of publications.
d.
relying on the staff of the public affairs office to scan the environment.
42. The immediate result of environmental scanning is often
a.
identification of emerging issues.
b.
publication of an internal report that is distributed throughout the company.
c.
publication of a list of emerging issues for internal and external stakeholders.
d.
resolution of some issues.