62. A formal contract between customers and their service providers that outlines the specific responsibilities of
the service provider and to the customer is called a(n)
A) SLA.
B) RFQ.
C) SOA.
D) TCO.
63. SaaS refers to
A) hosting and managing access to software applications delivered over the Internet to clients on a
subscription basis.
B) supplying online access over networks to storage devices and storage area network technology.
C) managing combinations of applications, networks, systems, storage, and security as well as providing
Web site and systems performance monitoring to subscribers over the Internet.
D) none of the above.
64. Which of the following refers to the ability of a computer, product, or system to expand to serve a larger
number of users without breaking down?
A) modality
B) scalability
C) disintermediation
D) expandability
65. Hardware and software acquisition costs account for about ________ percent of TCO.
A) 40
B) 20
C) 60
D) 80
66. Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of
specific technology implementations?
A) total cost of ownership
B) cost–benefit analysis
C) breakeven point
D) return on investment
67. Which of the following is the most popular mobile operating system?
A) Android
B) Chrome OS
C) iOS
D) Linux
68. How would you determine the market demand for your firm’s IT services?
A) Benchmark your services.
B) Hold focus groups to assess your services.
C) Perform a TCO analysis.
D) Analyze sales returns on key investments.
69. Which of the following is not one of the main six factors to consider when evaluating how much your firm
should spend on IT infrastructure?
A) market demand for your firm’s services
B) your firm’s organizational culture
C) your firm’s business strategy
D) the IT investments made by competitor firms
70. Which of the following is not one of the NIST defined characteristics of cloud computing?
A) location–independent resource pooling
B) non–measured service
C) rapid elasticity
D) ubiquitous network access
71.
The ________ PC, becoming the standard PC in the Personal Computer Era, uses the Windows operating
system software on a computer with an Intel microprocessor.
72. A(n)________ server is used to communicate between a Web server and an organization‘s back–end systems.
73. ________ uses individual atoms and molecules to create computer chips and other devices thinner than a
human hair.
74. ________ states that the value or power of a network grows exponentially as a function of the number of
network members.
75. ________ are computers consisting of a circuit board with processors, memory, and network connections that
are stored in racks.
76. ________ surfaces allow users to gesture on a screen with several fingers to execute commands.
77. ________ allows a single computing resource, such as a server, to appear to the user as multiple logical
resources.
78. A(n) ________ is an integrated circuit to which two or more processors have been attached for enhanced
performance and reduced power consumption.
79. ________ provides a standard format for data exchange, enabling Web services to pass data from one process
to another.
80. ________ takes place when a firm contracts custom software development or maintenance of existing legacy
programs to outside firms.
81. Explain why standards are so important in information technology. What standards have been important for
the growth of Internet technologies?
82. Distinguish between grid computing, cloud computing, and utility computing.
83. List and describe four services that comprise IT infrastructure, beyond physical devices and software
applications.
84. An ad–hoc group of oceanographers needs to set up a system to analyze massive amounts of data on ocean
temperatures. The technology and hardware for gathering the data and transmitting the data to a central
computer is in place. What additional hardware might they need? What techniques might they use to make
their research more efficient and lower costs?
85. Briefly explain why corporations are increasingly interested in using Unix or Linux for their operating
system.
86. Identify and describe five or more of the current trends in contemporary software platforms.
87. What are the drawbacks of cloud computing? Do you think these ever outweigh the benefits, and if so, in
what cases?
88. What is scalability? Why is it essential to the success of the modern business firm?
89. A small design agency you are consulting for will be creating client Web sites and wants to purchase a Web
server so they can host the sites themselves. How will you advise them on this purchase?
90. You are starting a market research company with a single business partner and are planning the hardware
and software need for the two of you. Which factors should play into your decision of how much to spend
on these investments?
