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Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
Which specialist works with the users to develop new systems and improve existing systems?
1)
A)
systems analyst
B)
database administrator
C)
webmaster
D)
information specialist
2)
Which element continues to be the most important ingredient in the development and use of
information systems?
2)
A)
hardware
B)
information
C)
data
D)
human
3)
What level of knowledge is required for the information specialists concerning business
fundamentals?
3)
A)
none
B)
major
C)
minor
D)
intermediate
4)
Which specialist runs the large-scale computing equipment such as mainframe computers and
servers that are usually located in the firm’s large computing facilities?
4)
A)
programmer
B)
systems analyst
C)
end-user
D)
operator
5)
Which model shows that two sourcing networks are utilized to interface with vendors when
engaging in infrastructure management and solutions delivery?
5)
A)
partner model
B)
innovation model
C)
platform model
D)
scalable model
6)
End-user computing is the development of all or parts of an information systems by:
6)
A)
web developers.
B)
system managers.
C)
end-users.
D)
computer programmers.
7)
Which communication network enables the CIO to work with top management in strategic
planning for information resources?
7)
A)
visioning network
B)
innovation network
C)
sourcing network
D)
outsourcing network
8)
Which of the following is not a risk of end-user computing?
8)
A)
loss of data integrity
B)
poorly designed and documented systems
C)
lack of communications between users and specialists
D)
inefficient use of information resources
9)
The model that has as its basis the idea that IT works with business areas in using IT to achieve
business innovation is called the:
9)
A)
scalable model.
B)
innovation model.
C)
partner model.
D)
platform model.
10)
Which of the following industries is not given as an example of the Three I Economy?
10)
A)
retail
B)
health care
C)
education
D)
entertainment
11)
Which type of video conferencing occurs when video and audio equipment are attached to each
workstation in the network, enabling the two-way communication of picture and sound?
11)
A)
two-way video and audio
B)
one-way video and audio
C)
video conferencing
D)
desktop video conferencing
12)
Which of the following is not a disadvantage of telecommuting?
12)
A)
Increased family tension.
B)
Fear of career damage.
C)
Employees can develop a sense of not belonging.
D)
Personal tasks can be accomplished.
13)
The position of the employee who works with systems analysts and users in establishing the data
communications networks that tie together widespread computing resources is the:
13)
A)
data administrator.
B)
network specialist.
C)
network administrator.
D)
database specialist.
14)
Which type of video conferencing sends video and audio signals from a single transmitting site to
one or more receiving sites?
14)
A)
two-way video and one-way audio
B)
one-way video and audio
C)
one-way video and two-way audio
D)
two-way video and audio
15)
The communication network that is used by the CIO to interface with business areas so that
innovative application can be developed for those areas is referred to as:
15)
A)
visioning network.
B)
innovation network.
C)
sourcing network.
D)
improvement network.
16)
The challenge faced by developing a knowledge management (KM) system stating that processes
must be put in place to ensure that relevant, legitimate, and current knowledge be incorporated in
the KM system falls into which logical set?
16)
A)
standards
B)
executive/strategic management
C)
cost, benefits, risks
D)
operational management
17)
The type of knowledge that consists of understanding how to use information at each step of the
problem-solving process, where that information can be obtained, and how to share information
with others is referred to as:
17)
A)
communication literacy.
B)
information literacy.
C)
business literacy.
D)
computer literacy.
18)
The position of the employee whose full-time responsibility is to contribute to the availability of
information resources in the firm is the:
18)
A)
webmaster.
B)
database administrator.
C)
systems analyst.
D)
information specialist.
19)
A Webmaster is responsible for the:
19)
A)
content and presentation of the firm’s Web site.
B)
running of the large-scale computing equipment.
C)
database.
D)
coding of computer programs.
20)
Which of the following is not part of the Three I Economy?
20)
A)
industries
B)
intelligence
C)
ideas
D)
information
21)
When operations throughout the firm are designed so that they are not tied to physical locations it
is a:
21)
A)
hotel.
B)
virtual office.
C)
virtual facility.
D)
virtual organization.
22)
Many business areas appoint one of the following to manage the information resources in their
areas:
22)
A)
chief information officer.
B)
divisional information officer.
C)
database administrator.
D)
chief technology officer.
23)
Which of the following is not an influence of end-user computing?
23)
A)
the information services backlog
B)
low-cost hardware
C)
the impact of computer education
D)
unavailable software
24)
Which of the following is not a real advantage of the virtual office concept?
24)
A)
reduced social contribution
B)
reduced work stoppages
C)
reduced equipment costs
D)
reduced facility costs
25)
An office automation application involving the use of video equipment to link geographically
dispersed conference participants is referred to as:
25)
A)
video conferencing.
B)
one-way video conferencing.
C)
desktop video conferencing.
D)
two-way video conferencing.
26)
Which of the following is not a concept of hoteling?
26)
A)
Employees use the office much as they would a hotel while on a trip.
B)
Employees make reservations based on the work to be done.
C)
Employees maintain a private office at the central facility.
D)
Employees come to the office only when necessary.
27)
Which systems development skill is defined as the ability to direct others to perform tasks?
27)
A)
analytical ability
B)
leadership
C)
creativity
D)
communications skill
28)
The steps that are taken to develop an information system are termed:
28)
A)
systems development process.
B)
systems development life cycle.
C)
business fundamentals.
D)
systems modeling.
29)
What workers were among the first telecommuters?
29)
A)
systems analysts
B)
systems programmers
C)
database managers
D)
network engineers
30)
When all kinds of employees come to the office only when necessary, it is referred to as:
30)
A)
telecommuting.
B)
hoteling.
C)
telepresence.
D)
teleprocessing.
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
31)
________ is the ability to use computer resources to accomplish necessary processing.
31)
32)
The basis for the ________ is that information services works with business areas in using
information technology to achieve business innovation.
32)
33)
________ consists of the various ways to document a system.
33)
34)
The ________ also have responsibility for maintaining the systems after they are
implemented.
34)
35)
The ________ consists of the steps that are taken to develop an information system.
35)
36)
________ is the generation of a completely or partly new idea or solution.
36)
37)
The ________ concept recognizes that office work can be done at virtually any
geographical location as long as the work site is linked to one or more of the firm’s fixed
locations by some type of electronic communications capability.
37)
38)
________ describes how to depict phenomena as normative systems structures.
38)
39)
________ consists of understanding how to use information at each step of the
problem-solving processwhere that information can be obtained and how to share
information with others.
39)
40)
The ________ recognizes that resources must be obtained as soon as market opportunities
arise and must be shed quickly when those opportunities no longer exist, keeping fixed
costs to a minimum.
40)
41)
The term ________ was introduced because it seemed like an appropriate way to describe
how employees could electronically “commute” to work.
41)
42)
________ work with the users to develop new systems and improve existing systems.
42)
43)
The underlying assumption of the ________ is that information services will not actively
initiate business innovations, but will provide the IT resources so that innovation can be
accomplished by the business areas.
43)
44)
An important duty of the ________ is to track people who come to the firm’s Web pages.
44)
45)
An information specialist who has responsibility for the database is called a ________.
45)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
46)
Creativity is a major skill requirement for information specialists.
46)
47)
Telecommuters feel more job security than do their office worker counterparts.
47)
48)
The innovation model is the idea that information services work with business areas in using
information technology to achieve business innovation.
48)
49)
It is necessary for end users to assume total responsibility for systems development.
49)
50)
Two of the negative impacts of the virtual office are low morale and fear of security risks.
50)
51)
Business fundamentals are those topics that are usually included in the undergraduate and
graduate business core courses.
51)
52)
Databases store knowledge in the form of the data and information that represent the firm’s
physical resources and operations.
52)
53)
Communications skills involve the ability to transmit information to one or more other persons
using verbal, written, or graphical images.
53)
54)
Firms often regard knowledge management as another type of system to be developed.
54)
55)
Leadership is the ability to direct others to perform tasks.
55)
56)
Hoteling is the idea that the firm provides a central facility to employees much the same way as
they would use a hotel while on a trip.
56)
57)
The first OA applications were intended to support secretarial and clerical personnel.
57)
58)
The Three I Economy includes information, ideas, and industry.
58)
59)
The platform model assumes that IT will actively initiate business innovations and will provide the
networks so that innovation can be accomplished by the business areas.
59)
60)
End-user computing is the development by users of all or part of their information systems.
60)
61)
Telecommuting and hoteling make the virtual office possible.
61)
62)
End users usually do a better job of documenting their systems than do information specialists.
62)
63)
A sourcing network is utilized to interface with vendors for the purpose of acquiring information
resources.
63)
64)
Computer literacy is the ability to use computer resources to accomplish necessary processing.
64)
65)
Loss of security is a risk of end-user computing.
65)
66)
Systems theory describes how to depict phenomena as normative systems structures.
66)
67)
Information literacy is a systems development skill.
67)
68)
The duties of a database administrator fall into the areas of planning, implementation, operation,
and security.
68)
69)
Systems modeling is the term used to describe the systems development life cycle.
69)
70)
Reducing the communications gap between the user and top management is one of the major
benefits of end-user computing.
70)
71)
Information systems are developed and used in academics.
71)
72)
One of the risks of end-user computing is that users may “reinvent the wheel.”
72)
73)
Analytical ability involves the study and ultimate understanding of a situation for the purpose of
formulating a response or solution.
73)
74)
The IT function is not a self-contained unit, housing all of the information resources and providing
all of the information systems to users.
74)
75)
Programmers run large-scale computing equipment such as mainframe computers and servers
that are usually located in the firm’s large computing facilities.
75)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
76)
Briefly explain the underlying assumptions for the three models of innovative organizational structures.
77)
List the guiding principles for achieving hoteling.
78)
Explain the advantages and disadvantages of telecommuting.
79)
What are the risks of end-user computing?
80)
What are the four influences that caused the evolution of end-user computing?
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