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Class:
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Chapter 04: Job Analysis and Job Design
Page 1
1. Because a job analysis includes information about the requirements of someone doing a job, it provides the criteria for
evaluating the performance of the people who do the work.
a.
True
b.
False
ANSWER:
True
2. A new position is being created in Tina’s department. She has been asked to create a statement of the different duties,
tasks, and responsibilities of the job. Tina is writing a job specification.
a.
True
b.
False
ANSWER:
False
3. Job specifications describe the duties, tasks, and responsibilities performed on the job and therefore play a key role in
performance appraisal.
a.
True
b.
False
ANSWER:
False
4. KSAOs refer to the knowledge, skills, abilities, and other attributes required of a person performing a job.
a.
True
b.
False
ANSWER:
True
5. If the criteria used to hire and evaluate employees are vague and not job-related, employers are less likely to find
themselves being accused of discriminating against the members of protected classes.
a.
True
b.
False
ANSWER:
False
6. Requiring a high school diploma, even for a laborer job, is acceptable under the law if the company has a policy that all
employees must be high school graduates.
a.
True
b.
False
ANSWER:
False
7. Job analysis is the process of obtaining information about jobs through a process of determining what the duties, tasks,
or activities of those jobs are.
a.
True
b.
False
ANSWER:
True
8. Kim lives in New York, Steve and Renee are in Houston, LeAnn is in Paris, and the rest of the project members are in
Chicago. They use technology to work together as a virtual team.
a.
True
b.
False
ANSWER:
True
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Chapter 04: Job Analysis and Job Design
Page 2
9. Employee interviewing is the most accurate method of job analysis because the employee is least likely to exaggerate
essential job functions.
a.
True
b.
False
ANSWER:
False
10. Inflating a job’s responsibilities can occur unintentionally.
a.
True
b.
False
ANSWER:
True
11. O*Net Online, maintained by the Department of Labor, contains standardized and comprehensive job descriptions.
a.
True
b.
False
ANSWER:
True
12. Randy was asked to create a list of tasks and their descriptions that could be used as a basis to identify components of
a job specific to his organization. He should complete a critical incident analysis to complete these tasks.
a.
True
b.
False
ANSWER:
False
13. Randy was asked to prepare a job analysis that includes important behaviors and job responsibilities performed by the
jobholder that lead to job success. He is being asked to use the critical incident method of job analysis.
a.
True
b.
False
ANSWER:
True
14. Job descriptions, job specifications, and even job evaluations can now be downloaded quickly from O*NET.
a.
True
b.
False
ANSWER:
False
15. One benefit to virtual teams is that they overcome the language and cultural barriers that often occur when people who
are geographically dispersed try to work together on a project.
a.
True
b.
False
ANSWER:
False
16. Most job descriptions include a job title, a job identification section, and a job duties section.
a.
True
b.
False
ANSWER:
True
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Chapter 04: Job Analysis and Job Design
Page 3
17. The job title is of psychological importance as well as descriptive.
a.
True
b.
False
ANSWER:
True
18. Under the Americans with Disabilities Act, the purpose of essential functions in a job description is to help match job
requirements to organizational goals.
a.
True
b.
False
ANSWER:
False
19. The law requires employers to be able to show that the job criteria they use to select employees for a particular
position relate specifically to the duties for that job.
a.
True
b.
False
ANSWER:
True
20. Job specifications usually cover two areas: (1) the skill required to perform the job, and (2) the level of autonomy
inherent in the position.
a.
True
b.
False
ANSWER:
False
21. Federal guidelines and court decisions now permit that performance requirements of a job may be based on invalid
job-related criteria.
a.
True
b.
False
ANSWER:
False
22. Managers of businesses where employees perform many different job tasks must be concerned about writing specific
job descriptions because federal guidelines and court decisions require job requirements to be based on valid job-related
criteria.
a.
True
b.
False
ANSWER:
True
23. Elaine studies and designs equipment and systems that are easy and efficient for employees to use so that their
physical well-being is not compromised. Elaine works in job design.
a.
True
b.
False
ANSWER:
False
24. Part of Sally’s duties involve job analysis. She began researching software programs that she could use to aid her in
this process and discovered that using software is not recommended for this. In fact, software programs, more often than
not, actually hinder the job analysis process.
a.
True
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Chapter 04: Job Analysis and Job Design
Page 4
b.
False
ANSWER:
False
25. Alisa wants to motivate her team to improve performance by enhancing their pay and benefits. To do this, Alisa will
adopt a job enrichment program.
a.
True
b.
False
ANSWER:
False
26. Adding more meaningful tasks to an employee’s job in an effort to make it more rewarding is an example of job
enrichment.
a.
True
b.
False
ANSWER:
True
27. Because it focuses on employees’ capabilities, the competency-based approach to job analysis emphasizes how the
work is done rather than just what work is done.
a.
True
b.
False
ANSWER:
True
28. The job characteristics model suggests that a motivated, satisfied, and productive employee is one who (1) experiences
meaningful work; (2) experiences responsibility for work outcomes; and (3) has knowledge of the results of his or her
work activities.
a.
True
b.
False
ANSWER:
True
29. A review of certain positions at TRG Corp. revealed that employees had an amount of freedom to schedule work and
perform activities. According to the job characteristics model, these positions lack skill variety.
a.
True
b.
False
ANSWER:
False
30. A review of certain positions at TRG Corp. revealed that those positions have a substantial impact on the work of
others. According to the job characteristics model, these positions contain a high level of task identity.
a.
True
b.
False
ANSWER:
False
31. A review of certain positions at TRG Corp. revealed that those positions provide substantial freedom, independence,
and discretion to the employees who hold them. According to the job characteristics model, these positions contain a high
level of feedback.
a.
True
b.
False
ANSWER:
False
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Chapter 04: Job Analysis and Job Design
Page 5
32. A review of certain positions at TRG Corp. revealed that those positions require completion of a whole and
identifiable piece of work. According to the job characteristics model, these positions contain a high level of task identity.
a.
True
b.
False
ANSWER:
True
33. In the job characteristics model, task significance refers to the degree to which the job has a substantial impact on the
lives or work of other people.
a.
True
b.
False
ANSWER:
True
34. According to the job characteristics model, task identity requires performing a job from beginning to end.
a.
True
b.
False
ANSWER:
True
35. Alisa has started a program to enrich the jobs of the members of her staff by adding a greater variety of tasks to each
job. She is using the technique of job enlargement.
a.
True
b.
False
ANSWER:
True
36. Alisa has initiated a program to motivate her staff by encouraging them to become innovators and managers of their
own work. She is using the technique of employee empowerment.
a.
True
b.
False
ANSWER:
True
37. Employee empowerment occurs when an organization allows its employees to participate in the decisions that affect
the overall strategic direction of the organization.
a.
True
b.
False
ANSWER:
False
38. One way that firms can attract employees who prioritize a work-life balance is to offer telecommuting.
a.
True
b.
False
ANSWER:
True
39. UniTel has created a job design task force and assigned it to study the work cycles within various functional areas to
determine how to reduce the time needed to complete the cycle. This task force is taking an industrial engineering
approach to job design.
a.
True
b.
False
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Chapter 04: Job Analysis and Job Design
Page 6
ANSWER:
True
40. A critical aspect of industrial engineering is the establishment of time standards for a particular work cycle.
a.
True
b.
False
ANSWER:
True
41. UniTel is going through a restructuring process. The goal is to structure the organization around projects, rather than
around jobs. UniTel is in the process of dejobbing.
a.
True
b.
False
ANSWER:
True
42. Neil is interested in job design. He feels that the design of equipment that accommodates human capabilities is more
important to business success than just time and efficiency. Ergonomics would be a good field of study for him to pursue.
a.
True
b.
False
ANSWER:
True
43. The job specifications section should also include interpersonal skills if a competency-based job analysis approach is
used.
a.
True
b.
False
ANSWER:
True
44. The concept of work teams holds that employees, not managers, are in the best position to contribute to work
performance.
a.
True
b.
False
ANSWER:
True
45. Employee empowerment refers to a situation in which workers are enthusiastic and immersed in their work to the
degree that it improves the performance of their companies.
a.
True
b.
False
ANSWER:
False
46. Characteristics of successful teams include commitment to shared goals, open communication, shared leadership, and
clear role assignments.
a.
True
b.
False
ANSWER:
True
47. Organizations can help prevent some of the problems a team experiences by determining how to compensate team
members individually and jointly for its achievement.
a.
True
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Chapter 04: Job Analysis and Job Design
Page 7
b.
False
ANSWER:
True
48. The major advantage of the compressed workweek is that it makes it easier for organizations to comply with federal
laws regarding overtime.
a.
True
b.
False
ANSWER:
False
49. A compressed work week includes anything less than 40 hours worked per week.
a.
True
b.
False
ANSWER:
False
50. Employers using the compressed workweek may be required to pay overtime to employees under the Fair Labor
Standards Act.
a.
True
b.
False
ANSWER:
True
51. The Fair Labor Standards Act requires the payment of overtime to regular workers who work more than eight hours in
a day.
a.
True
b.
False
ANSWER:
False
52. The employees at UniTel have the option to do entirely different jobs on a rotating schedule. The workers who
participate in this program are taking advantage of flextime.
a.
True
b.
False
ANSWER:
False
53. Job sharing is effective with employees who desire to phase into retirement.
a.
True
b.
False
ANSWER:
True
54. Telecommuting is effective in retaining valued employees.
a.
True
b.
False
ANSWER:
True
55. A job analysis approach that utilizes an inventory of the various types of work activities that can constitute any job is
known as
a.
functional job analysis.
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Chapter 04: Job Analysis and Job Design
Page 8
b.
the critical incident method.
c.
task inventory analysis.
d.
the position analysis questionnaire system.
ANSWER:
a
56. A job analysis method by which behaviors that can lead to success and to failure on the job are identified is known as
a.
functional job analysis.
b.
the critical incident method.
c.
task inventory analysis.
d.
the position analysis questionnaire system.
ANSWER:
b
57. An organization-specific list of tasks and their descriptions used as a basis to identify components of a job is known as
a.
functional job analysis.
b.
the critical incident method.
c.
task inventory analysis.
d.
competency-based analysis.
ANSWER:
c
58. A job specification is
a.
a group of related activities and duties.
b.
a set of different duties and responsibilities performed by one employee.
c.
a statement of the knowledge, skills, and abilities required of a person to perform a job.
d.
a statement of the tasks, duties, and responsibilities of a job to be performed.
ANSWER:
c
59. In order to make it clear to all team members how everyone should behave, it is important that teams establish
a.
a mission
b.
ground rules.
c.
goals.
d.
effective communication.
ANSWER:
b
60. A job description is
a.
a group of related activities and duties of a job.
b.
a set of different duties and responsibilities performed by one employee.
c.
a statement of the knowledge, skills, and abilities required to perform a job.
d.
a statement of the tasks, duties, and responsibilities of a job.
ANSWER:
d
61. Quite often, discrepancies between the knowledge, skills, and abilities of a jobholder and the KSAOs required for the
job can be remedied by
a.
training.
b.
discipline.
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Chapter 04: Job Analysis and Job Design
Page 9
c.
cooperation.
d.
corporate leadership.
ANSWER:
a
62. __________ is the process of studying and designing equipment and systems that are easy and efficient for people to
use and that ensure their physical well-being.
a.
Dejobbing
b.
Industrial engineering
c.
Ergonomics
d.
Autonomy
ANSWER:
c
63. Job analysis is called the cornerstone of HRM because
a.
the information obtained is proactive.
b.
it is the first job given to new HRM employees.
c.
the information it collects serves many HRM functions.
d.
it is required by the law.
ANSWER:
c
64. The process of obtaining information about jobs by determining their duties, tasks, or activities is called
a.
job design.
b.
job evaluation.
c.
job analysis.
d.
job search.
ANSWER:
c
65. Neil analyzes equipment and work systems to improve efficiency while protecting the physical well-being of
employees. He is involved in what field of study?
a.
Ergonomics
b.
Functional job analysis
c.
Industrial engineering
d.
Competency-based analysis
ANSWER:
a
66. The Americans with Disabilities Act requires that job duties and responsibilities must be
a.
essential job functions for job success.
b.
adjusted to describe the reasonable accommodations that an employer is willing to provide.
c.
limited to not more than twenty individual job tasks.
d.
written by job incumbents most familiar with the job.
ANSWER:
a
67. Under which method of analyzing jobs might you video workers doing their jobs for later study?
a.
Interviews
b.
Questionnaires
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Page 10
c.
Observation
d.
Diaries
ANSWER:
c
68. Dave and Kara need to gather job analysis information. They might use all of the following methods EXCEPT for
which one?
a.
Diaries
b.
Applications
c.
Questionnaires
d.
Observations
ANSWER:
b
69. Based upon the work of Hackman and Oldham, which of the following is NOT one of the five core job dimensions
related to psychological states?
a.
Skill variety
b.
Task identity
c.
Task significance
d.
Task isolation
ANSWER:
d
70. Job data may be obtained in all of the following ways EXCEPT from
a.
guidelines on employee selection procedures.
b.
interviews with jobholders.
c.
observations by HR personnel.
d.
questionnaires completed by employees and supervisors.
ANSWER:
a
71. A job analyst should confirm accuracy of information provided by employees by obtaining additional information
from all of the following EXCEPT
a.
the employees.
b.
the managers.
c.
job analysts from a different organization.
d.
individuals who perform the same job.
ANSWER:
c
72. Isabelle is given direct and clear information about the effectiveness of her performance. This __________ allows her
to have better work outcomes.
a.
task identity.
b.
autonomy.
c.
feedback.
d.
task variety.
ANSWER:
c
73. One objective of the critical incident method of job analysis is to
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Chapter 04: Job Analysis and Job Design
Page 11
a.
challenge the employees with their false statements.
b.
provide information for job evaluation based on the critical value of the job.
c.
prioritize job duties and responsibilities.
d.
determine which actions were ineffective.
ANSWER:
d
74. Which popular method of job analysis was pioneered by the U.S. Air Force?
a.
Dynamic job analysis
b.
Team-based analysis
c.
Task inventory analysis
d.
Competency-based analysis
ANSWER:
c
75. In a fast-moving environment where job analysis must accommodate change, many organizations may adopt a
__________, which looks at characteristics of successful performers rather than just standard duties.
a.
dynamic job analysis
b.
team-based analysis
c.
strategic analysis of jobs
d.
competency-based analysis
ANSWER:
d
76. Most job descriptions contain all of the following EXCEPT
a.
the job title.
b.
a job identification section.
c.
a job duties section.
d.
a job evaluation section.
ANSWER:
d
77. What is true of the job title?
a.
It is of psychological importance as it provides status to the employee.
b.
It indicates the level within the occupational hierarchy occupied by the jobholder.
c.
It may indicate the basic duties involved in the job.
d.
All of these are correct.
ANSWER:
d
78. Josef is considering a new job. Which section of the job description should he refer to in order to find out about the
location of the job and the reporting relationships involved?
a.
Job duties section
b.
Job identification section
c.
Job title
d.
Job specification
ANSWER:
b
79. The statements in a job description covering job duties or essential job functions are usually arranged in