c.
inactive group
d.
unconventional group
e.
unstructured group
75. Macy Computers Inc. faced a major software error that brought all work in the company to a standstill. Roger, the
CEO, arranged for a panel of well-known engineers in the state to estimate the time that it would take for the error to be
set right. Each engineer made an estimate and sent it to the group’s leader, Dr. Rajesh. Dr. Rajesh averaged the estimates
and sent the average back out to the group. People who had submitted unusual estimates were asked to say why those
estimates were chosen. Roger used a(n) _____to help his company get rid of the software crisis.
a.
interacting group
b.
Delphi group
c.
standing committee
d.
work group
e.
unstructured group
Challenging
p. 116
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Digital Story: Perform
76. When managers want to be sure to get innovative and creative ideas, they will often create a(n) ____ group..
a.
judge-advisor system
b.
coalition
c.
advocacy group
d.
nominal group
e.
political group
A nominal group is a structured technique used to generate creative and innovative
Easy
p. 116
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Digital Story: Engage
77. A disadvantage of group decision making is that:
a.
groupthink may occur.
b.
generation of different opinions does not occur.
c.
communication may be curbed.
d.
knowledge available is always limited.
e.
only a few alternatives are likely to be generated.
a
Easy
p. 118
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Bloom’s: Knowledge
Digital Story: Engage
78. _____ is a situation that occurs when a group or team’s desire for consensus and cohesiveness overwhelms its desire
to reach the best possible decision.
a.
b.
c.
d.
e.
a
Easy
p. 118
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
alternatives or ideas.
Easy
p. 117
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Digital Story: Engage
79. Which of the following is true of nominal groups?
a.
Innovative ideas are not generated in nominal groups.
b.
Members of nominal groups are brought together in a face-to-face setting.
c.
Members of nominal groups talk freely among themselves, argue, agree, form internal coalitions, and so forth.
d.
Only one individual dominates a nominal group.
e.
Nominal groups are most often used for forecasting technological breakthroughs.
Moderate
p. 117
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Digital Story: Connect
80. Which of the following disadvantages of group decisions typically results from the group being very cohesive?
a.
Disagreement
b.
Groupthink
c.
Lower acceptance of the final decision
d.
Minimal participation of members
e.
Conflicts
Easy
p. 118
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Bloom’s: Knowledge
81. Omega Inc., a large appliances company, went bankrupt because of a series of poor managerial decisions and a
downturn in the economy. In retrospect, it would seem that there was too much emphasis on the group reaching a
consensus decision whenever the managers were involved in decision making. As a result, many decisions by the
Group and Team Decision Making in Organizations
Digital Story: Engage
managers at Omega were made to avoid conflict. What disadvantage of group decision making does this scenario
represent?
a.
Domination
b.
Groupthink
c.
Irrationality
d.
Satisficing
e.
Coalitions
82. Which of the following is an advantage of group decision making when compared to individual decision making?
a.
The group process is less expensive.
b.
Groupthink is avoided.
c.
Less time is consumed.
d.
More alternatives are likely to be generated.
e.
Political forces are completely eliminated.
One advantage of a group decision is that more alternatives are likely to be generated.
Moderate
p. 117
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Digital Story: Connect
83. Groupthink:
a.
results in more conflicts.
b.
is most likely to occur in non-cohesive groups.
c.
often leads to choosing a wrong alternative.
d.
results in extensive brainstorming.
e.
results in polarization.
c
Challenging
p. 118
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Bloom’s: Application
Digital Story: Perform
84. One disadvantage of group decision making is that:
a.
very little information and knowledge are available.
b.
one person may dominate the group.
c.
fewer alternatives are generated.
d.
it reduces the chances of acceptance of the final decision.
e.
it prevents groupthink from developing.
One disadvantage of group decision making is that one person may dominate the group.
p. 118
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Digital Story: Engage
85. Which of the following helps a manager avoid groupthink during group decision making?
a.
Assigning one person to act as devil’s advocate
b.
Making his or her preferences known to the group as early as possible
c.
Instructing members to avoid expressing divergent viewpoints
d.
Giving the group as much time as they need to make a decision, without enforcing a deadline
e.
Encouraging group cohesiveness
p. 118
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG: Analytic
p. 118
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Digital Story: Engage
86. Recognizing and defining the nature of a decision situation, identifying alternatives, choosing the best alternative,
implementing it, and evaluating the results constitute the _____ process.
87. U.S. Steel and the United Steelworkers announced an agreement for a 3-year contract. The agreement is an example of
a(n) _____ decision.
88. Sandra places orders for supplies for her bakery every month. This is an example of a(n) _____ decision.
89. _____ decisions deal with unique situations that have never occurred before.
90. When managers are aware of all the alternatives in a decision-making situation and the conditions associated with
each alternative, they are said to be making the decision under a state of _____.
91. The model of decision making that is prescriptive and assumes that managers make rational and logical decisions is
called the _____ model.
92. Behavioral aspects of decision making include political forces, _____, escalation of commitment, risk propensity, and
ethics.
p. 113
93. A(n) _____ is an informal alliance formed to achieve a common goal.
p. 112
94. _____ is the extent to which a decision maker is willing to gamble when making a decision.
p. 115
95. A _____ is a form of group decision making in which a group arrives at a consensus of expert opinion.
96. A(n) _____ is a decision-making group or team in which members openly discuss, argue about, and agree on the best
alternative.
97. Contrast programmed and nonprogrammed decisions.
98. Define decision making, and discuss programmed and nonprogrammed decisions.
99. In evaluating a decision alternative, the decision maker should apply three criteria. Describe the three criteria that an
ideal alternative should satisfy.
MGMT.GRIF.16. 4-2 – LO: 4-2
United States – BUSPROG – Analytic – Business knowledge and analytic skills
Rational Perspectives on Decision Making
Digital Story: Connect
100. Define interacting groups. State one advantage and disadvantage of using these groups in decision making.
A major disadvantage of interacting groups is that political processes can play too big a role.
MGMT.GRIF.16. 4-4 – LO: 4-4
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Group and Team Decision Making in Organizations
Bloom’s: Comprehension
Digital Story: Connect
Match the following numbered items with the most accurate options.
A response may be used once, more than once, or not at all.
less frequently than programmed decisions.
MGMT.GRIF.16. 4-1 – LO: 4-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Individual Dynamics
The Nature of Decision Making
Bloom’s: Comprehension
Digital Story: Connect
a.
Coalition
b.
Intuition
c.
Escalation of commitment
d.
Risk propensity
e.
Satisficing
DIFFICULTY:
Moderate
REFERENCES:
p. 112-115
LEARNING OBJECTIVES:
MGMT.GRIF.16. 4-3 – LO: 4-3
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Individual Dynamics
TOPICS:
Behavioral Perspectives on Decision Making
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
101. A Ponzi pyramid scheme that requires more and more investment to pay earlier investors
102. A gut feeling
ANSWER:
POINTS:
103. Roll the dice
ANSWER:
104. Office politics
ANSWER:
a
POINTS:
105. An alternative with minimum standard of sufficiency
ANSWER:
e
POINTS:
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Advantage of individual decision making
b.
Disadvantage of individual decision making
c.
Advantage of group decision making
d.
Disadvantage of group decision making
e.
DIFFICULTY:
Easy
REFERENCES:
p. 117-118
LEARNING OBJECTIVES:
MGMT.GRIF.16. 4-4 – LO: 4-4
NATIONAL STANDARDS:
United States – BUSPROG – Analytic – Business knowledge and analytic skills
STATE STANDARDS:
United States – AK – DISC: Group Dynamics
ANSWER:
c
POINTS:
United States – AK – DISC: Individual Dynamics
TOPICS:
Group and Team Decision Making in Organizations
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
106. More alternatives are generated
107. Groupthink
ANSWER:
POINTS:
108. Less knowledge and information are available
ANSWER:
POINTS:
109. In a fast-paced world, decisions are made quickly
ANSWER:
POINTS:
110. Undesirable compromises
ANSWER:
POINTS:
ANSWER:
POINTS: