Managing Quality: Integrating the Supply Chain, 6e (Foster)
Chapter 4 Strategic Quality Planning
1) Which of the following is not an example of a strategic content variable?
A) time
B) leadership
C) quality costs
D) generic strategies
E) product development
2) ________ refers to the variables, definitions, components, and concepts that are included in
the strategy.
A) Content
B) Process
C) Prototype
D) Paradigm
E) Criterion
3) ________ consists of the steps for developing strategy within an organization.
A) Prototype
B) Criterion
C) Process
D) Content
E) Paradigm
4) Which of the following is not an example of a strategic process?
A) forced-choice model
B) leadership
C) Hoshin planning
D) supply chain strategy
E) product development
5) Strategy process answers the question of what is to be contained in the strategic plan, and
strategy content consists of the steps used to develop the strategy.
6) Hoshin planning is a strategic content variable that results in cascading action plans desired to
achieve corporate goals.
7) The two dimensions of strategic planning are content and process.
8) Strategic planning implies planning for the short term.
9) What are content variables? Provide examples of the content variables that are considered in
the strategic planning process?
10) ________ involves a power-sharing relationship between two or more individuals where the
power is distributed unevenly.
A) Leading
B) Empowerment
C) Planning
D) Organizing
E) Controlling
11) ________ goals are those goals that pertain to achieving a higher end that benefits not just
the individual but the group.
A) Substantive
B) Deterministic
C) Congruent
D) Superordinate
E) Hierarchical
12) ________ is derived from a leader’s possession of special knowledge.
A) Power of expertise
B) Reward power
C) Coercive power
D) Referent power
E) Legitimate power
13) If a leader grants raises or promotions to subordinates in return for some desirable action, the
leader has ________.
A) coercive power
B) legitimate power
C) reward power
D) power of expertise
E) referent power
14) If the leader has power to punish the follower for not following rules or guidelines, the leader
has ________.
A) power of expertise
B) referent power
C) legitimate power
D) coercive power
E) reward power
15) ________ often results in unintended responses, and causes the follower to rebel and attempt
to even the power relationship.
A) Reward power
B) Coercive power
C) Legitimate power
D) Power of expertise
E) Referent power
16) If a leader is charismatic or charming and is followed because he or she is liked, then the
leader has ________.
A) referent power
B) coercive power
C) power of expertise
D) legitimate power
E) reward power
17) A case of ________ power is the mentor who is admired by his or her protégés who want to
be like the mentor.
A) reward
B) referent
C) legitimate
D) coercive
E) power of expertise
18) ________ is derived from the positions that different people hold within an organization.
A) Power of expertise
B) Coercive power
C) Referent power
D) Reward power
E) Legitimate power
19) Which of the following is a knowledge skill exhibited by a leader?
A) assertiveness
B) image building
C) identifying opportunities
D) evaluation skills
E) risk taking
20) Which of the following is a communication skill exhibited by a leader?
A) time management
B) assessing the climate
C) ethics
D) evaluation skills
E) conflict management
21) Which of the following is a planning skill exhibited by a leader?
A) developing competence
B) structuring
C) risk taking
D) identifying opportunities
E) assertiveness
22) Which of the following is a vision skill exhibited by a leader?
A) decision making
B) identifying opportunities
C) risk taking
D) conflict management
E) time management
23) ________ means that leaders provide funding, slack time, and resources for quality
improvement efforts to be successful.
A) Cost evaluation
B) Task management
C) Time management
D) Commitment to quality
E) Task structuring
24) Commitment to quality is measured ________.
A) in decades
B) in quarters
C) in budget-cycles
D) annually
E) monthly
25) In the forced-choice model, the organization’s position is determined by examining
________.
A) major future programs
B) major technological forces
C) key government issues
D) explicit strategies of competitors
E) broad economic assumptions
26) In the forced-choice model, the environmental assessment is completed by examining
________.
A) the forecast of operational needs
B) explicit strategies of competitors
C) the statement of mission
D) interrelated set of financial and nonfinancial objectives
E) major future programs
27) The acronym TQEM stands for total quality ________.
A) environmental management
B) engineering and management
C) employee management
D) energy management
E) evaluation and management
28) The plan-do-check-act cycle is associated with ________.
A) W. Edwards Deming
B) Walter Shewhart
C) Joseph Juran
D) Armand Feigenbaum
E) Kaoru Ishikawa
29) Which of the following is not a factor considered during supply chain strategic planning?
A) suppliers
B) service
C) logistics
D) prices
E) products
30) Which of the following is not a factor considered during supply chain strategic planning?
(See Figure 4-5, page 100 in text.)
A) define types of sources items
B) organize improvement of teams and projects
C) identify optimal state for the supply chain
D) implement teams and improvement projects
E) all of the above
31) Which of the following is one of the primary reasons that quality efforts have not led to gains
in bottom-line results?
A) companies price high quality items too low
B) low cost items are not profitable
C) quality and profitability are negatively correlated
D) quality is the only variable that affects profitability
E) many companies implement quality incorrectly
32) Reducing waste and improving environmental performance, which are consistent with lean
and quality management philosophies, are linked to what business practice or variable?
A) leadership
B) sustainability
C) productivity
D) consistency
E) pricing
33) Which of the following would be an example of a leader with referent power?
A) a leader who punishes rule-breakers
B) a newly appointed leader in a position of power
C) a manager who offers perks and privileges
D) an admired mentor
E) a professor in a classroom
34) Leading involves a power-sharing relationship between two or more individuals where the
power is distributed unevenly.
35) If a leader has power to punish the follower for not following rules or guidelines, the leader
has referent power.
36) A leader with coercive power grants raises and promotions to employees.
37) Referent power is derived from personal charisma or charm.
38) Legitimate power is derived from the position an individual holds in an organization.
39) Superordinate goals pertain to achieving a higher end that benefits not just the individual but
the group.
40) Conflict management is an example of a knowledge skill exhibited by a leader.
41) Assertiveness is an example of a communication skill exhibited by a leader.
42) Acceptance of diversity is an example of a vision skill exhibited by a leader.
43) The trait dimension of leadership deals with variables, such as height, productivity, and
intelligence.
44) Nothing can damage a quality improvement effort faster than management’s failure to
consider implementing changes that employees recommend.
45) Commitment to quality means that leaders provide funding, slack time, and resources for
quality improvement efforts to be successful.
46) Commitment to quality is measured in budget cycles.
47) A low-cost orientation is based on continual learning and production competence.
48) Simplification of processes results in flows that are of lower productivity.
49) Sustainability is the ability to meet the needs of the current generation without compromising
the ability of future generations to meet their needs.
50) The acronym TQEM stands for Total Quality Engineering and Management.
51) TQEM systems involve a holistic systems view of the processes causing environmental
degradation.
52) What are the factors involved in quality improvement?
53) What sort of consequences can ensue if management sets numeric goals for quality
improvement?
54) Discuss the importance of leadership as a key strategic variable for quality management.
55) Explain the five powers exhibited by a leader.