Chapter 04 – Product and Service Design
48. Incorporating design for disassembly (DFD) principles in product design helps firms with
___________ design issues.
49. Designing for recycling helps facilitate ______.
Chapter 04 – Product and Service Design
50. One way to increase reliability is to:
51. One way to increase reliability is to:
Chapter 04 – Product and Service Design
52. Which of the following is not a reason for redesigning a product or service?
53. A disadvantage of global teams for product design is that:
Chapter 04 – Product and Service Design
54. Mobile phones have evolved from devices intended to place and receive phone calls into
handheld multimedia communications devices, but in the eyes of some customers these new
features make the phones less desirable. This is an example of _________.
55. One step that isn’t part of service blueprinting is:
Chapter 04 – Product and Service Design
56. The research and development activity which starts after positive research results are
available and attempts to turn these results into useful commercial applications is:
57. The advantages of standardization include which of the following?
(I.) The opportunity to freeze design at a very early stage
(II.) Fewer parts to deal with in inventory
(III.) Reduced training cost and time
(IV.) Purchasing is more routine
Chapter 04 – Product and Service Design
58. Products or services with a high degree of similarity of features and components are
called:
59. “Must have”, “expected” and “excitement” characteristics are categories in the ____
model.
Chapter 04 – Product and Service Design
60. One possible disadvantage of modular design is that:
61. In the area of product and service design, the acronym CAD refers to:
Chapter 04 – Product and Service Design
62. Which of the following statements about CAD is not true?
63. Which one of the following is not a factor of successful product and service design?
Chapter 04 – Product and Service Design
64. A software company is weighing whether to release a new version of its software. The
company can go ahead and release the version now and correct flaws with subsequent patches
or upgrades, or it can wait until the new version is reasonably bug-free. This is an example of
_____.
65. Ideas for new or improved designs can come from:
Chapter 04 – Product and Service Design
66. The process of dismantling and inspecting a competitor’s new or revised product for the
purpose of gleaning design ideas is called:
67. The term ‘degrees of newness’ is associated with:
Chapter 04 – Product and Service Design
68. The term ‘standardization’ is closely associated with:
69. Service design generally differs from product design in which of the following ways?
Chapter 04 – Product and Service Design
70. The structural approach for integrating customer requirements into every aspect of product
development is known as:
71. Which of the following is an issue that designers must take into account in product and
service design?
Chapter 04 – Product and Service Design
72. One of these is not a characteristic of a well-designed service system:
73. A formal way to document customer requirements is:
Chapter 04 – Product and Service Design
74. Which of the following is not true about re-manufacturing?
75. Which of the following is not one of the phases of product design and development?
Chapter 04 – Product and Service Design
76. Elements of the service process in which there is little to no contact with the customer are
referred to as ____________.
77. In services, flowcharts are useful for _______________.