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35.
Which of the following is a new area in which business crises might occur?
36.
Which of the following is a characteristic of managerial decisions that contributes to the
difficulty in making a decision?
37.
Which of the following decisions is likely to be a programmed decision?
38.
Which of the following decisions is likely to be a nonprogrammed decision?
39.
Important, difficult decisions that require creative approaches tend to be
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40.
José is trying to decide how to diversify his company so that it produces a larger variety of
products and competes in new markets. This is a(n) example of a _____ decision.
41.
Ari, a federal government employee, works in acquisition and procurement. Federal
policies require that in contracting with suppliers, at least three bids must be received and
the lowest bid that meets specifications will be accepted. In this case, Ari is dealing with
a(n) _____.
42.
The state that exists when the probability of success is less than 100 percent and losses
may occur is called _____.
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43.
Which of the following is the best definition of conflict?
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44.
Isaac, a human resources manager, has to layoff either of two department heads, Aisha or
Ben, because the downsizing process that's going on in the organization calls for the
merging of their two departments. However, Isaac cannot decide whom to layoff, since
they are both excellent managers and he doesn't want to dismiss either of them. In this
case, Isaac is having a difficult time making a decision due to experiencing _____ conflict.
45.
In an ideal decision-making process, the initial step is to
46.
The manager of the Glitz Hotel noticed a tremendous decrease in the number of
convention bookings. He promptly ordered the redecoration of the hotel's meeting rooms.
Customer feedback later indicated that the problem had not been the meeting facilities
but poor service from the cleaning staff. In this scenario, to try and solve the problem, the
manager should have first tried to _____.
47.
Once a solution to a problem is chosen, the next phase in the decision-making process
involves _____.
48.
When a solution is specifically designed for a particular problem or set of problems, it is
referred to as _____.
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49.
Alternative courses of action that can be implemented based on how the future unfolds
are referred to as _____.
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50.
Alexia is the manager of Classy Clutches, a store that sells designer purses. Alexia knows
that the economy greatly affects her business. Therefore, she is developing alternative
courses of action for each of the four possible economic outcomes that may occur over the
next four to six years. In this scenario, Alexia is _____.
51.
_____ requires searching thoroughly for a complete range of alternatives, carefully
assessing each alternative, comparing one to another, and then choosing or creating the
very best.
52.
Erik needs to hire a new landscaping service to take care of the small garden outside his
dental office. He knows what tasks he wants done and how much he is willing to pay per
week, and he hires the first service that agrees to his terms. Such an action is referred to
as _____.
53.
Greta, an administrative assistant in the print shop of a large company, orders office
supplies biweekly; today she needs copier paper and ink cartridges. She looks at the office
supply catalog and, because the consequences are not huge, quickly picks a selection for
each product that is priced acceptably. In this scenario, Greta is using _____.
54.
Managers who optimize their decisions will attempt to
55.
Rita, a manager at Aldens Department Store, needed to purchase a new secure display
case for the jewelry department. She wanted one that was high in quality and security, yet
low in price. After evaluating the options, she chooses a case that is neither the highest
quality available nor the lowest in price available, but has a good combination of
attributes. In this case, Rita's choice best illustrates _____.
56.
The final phase in the decision-making process is _____.
57.
Negative feedback received during the final evaluation of the decision either means that
_____ or the decision was a bad one.
58.
Vigilance in decision making means the
59.
Illusion of control, discounting the future, and framing effects are all examples of _____.
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60.
The psychological bias known as "illusion of control" refers to a belief that
61.
Everett believes that as long as he pays good wages and treats his workers fairly, he can
keep employee turnover to a minimum even though his store is located in a community
that is known for having a transient population. Everett's belief is an example of which of
the following psychological biases?
62.
Which of the following is a decision bias influenced by the way in which a problem or
decision alternative is phrased or presented?
63.
Which of the following involves weighting short-term costs and benefits more heavily than
longer-term costs and benefits?
64.
Discounting the future refers to
65.
Which of the following is the best example of a manager discounting the future?
66.
Real-time information is information that
