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95.
Which of the following is an element of an effective plan for crisis management?
1. Giving two sales personnel raises based on the company's policy for wage increases.
2. Determining whether or not to open a facility in a new market to target more customers.
3. Interviewing applicants for two open part-time positions and hiring them.
4. Providing input to the owner on a possible upgrade to the checkout technology currently
in use.
96.
In Scenario A, Gwen's decision regarding the raises for two sales personnel can best be
classified as a _____ decision.
97.
In Scenario A, decisions 2 and 4 are examples of _____ decisions.
98.
In Scenario A, Gwen's decision about interviewing applicants for two open part-time
positions and hiring them is an example of a _____ decision.
99.
If, in decision 3, Gwen hires the first candidate she sees who meets the minimum
requirements, without going through every candidate's file to see if anyone else is better,
she is _____.
100.
Brett's belief that he should make every decision himself by diagnosing the problem as he
sees it and then immediately implementing a solution is a(n) _____.
101.
Suppose Brett tells Trung that the reason he makes every decision himself is because he
believes that he will be able to influence everything that happens in the business. This
unrealistic view is called _____.
102.
The fact that Brett's decisions are usually focused on short-term benefits and costs rather
than the long-term is an example of _____.
103.
Alphonso opened the meeting by suggesting to the group that he had put a lot of thought
into the problem and that perhaps they should use his ideas to solve the problem. He
spent the meeting explaining why this should occur and went on to dismiss any
alternatives. Alphonso was practicing _____.
104.
Since the first meeting didn't go well, Alphonso read several management books on
working with groups and thought perhaps a longer meeting would allow time to explore
several points of view. He chose a Friday afternoon so everyone could go home afterward
and not have to rush off to other work appointments. To his surprise, the first idea he
suggested was accepted by the group, and the meeting was over in no time. The group
was most likely engaging in _____ so they could end the meeting and go home early.
105.
Alphonso decided to try another meeting because the project deadline was drawing closer,
and he began to feel pressure to get something done with his group. He put the agenda
out early and felt he was ready to lead the meeting. Shortly after the meeting began, one
of his colleagues suggested a new process to use on the project. A second colleague
commented favorably on the suggestion. Soon the group was in an animated discussion
pointing out all the possible advantages of the process. Alphonso asks for critiques of the
idea, but no one offers any. In this meeting, the group was engaged in _____.
106.
The chief financial officer (CFO) of Masterful Media Group responds most positively to the
model that is the most cautious. She explains that the budget process is the easiest
decision for her because she breaks it into smaller pieces and builds the decisions as she
goes. Which of the following models does the CFO seem to prefer?
107.
The vice president of human resources believes that decision makers cannot be truly
rational in their decisions. He tells the group that he sees many situations with managers
who don't have enough time to process all the relevant information and who regularly face
very complex problems. His opinion demonstrates _____.
108.
The president of the company tells his team that he has made an observation that the
managers do not agree on goals or what actions should be taken. This situation best
relates to _____.
109.
The vice president of production declares that her people disagree on goals and have now
formed groups to advocate for their own interests. Her managers are using _____.
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110.
When the management discussed making decisions in a crisis, the consultant suggested
an effective plan for crisis management. Which of the following elements would have been
included in the plan for crisis management given by the consultant?
Essay Questions
111.
Differentiate between programmed and nonprogrammed decisions. Give an example of
each.
Answers will vary.
112.
Discuss the roles that uncertainty and risk play in managerial decision making.
Answers will vary.
113.
List and briefly explain the six phases of the decision-making process.
Answers will vary.
114.
Discuss the various ways to identify and diagnose problems in a decision-making process.
Answers will vary.
115.
Discuss the phase of evaluating alternatives in a decision-making process.
Answers will vary.
116.
Discuss how the concepts of satisficing, maximizing, and optimizing are used in making a
decision.
Answers will vary.
117.
Discuss the steps that managers should use when implementing a decision.
Answers will vary.
118.
Define psychological biases and explain how they relate to managerial decision making.
Answers will vary.
119.
Explain the five advantages of using a group to make a decision.
Answers will vary.
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120.
Explain the four disadvantages of using a group to make decisions.
Answers will vary.
121.
Explain the three requirements of effectively managing group decision making.
Answers will vary.
122.
Explain the importance of creativity in decision making and how it can be developed.
Answers will vary.
123.
Briefly identify and describe the constraints that you might face if you act as an
organizational decision maker.
Answers will vary.
124.
Compare and contrast three models of organizational decision processes thought to occur
when bounded rationality conditions hold.
Answers will vary.
125.
Describe the elements of an effective crisis management plan.
Answers will vary.
