Managing Quality: Integrating the Supply Chain, 6e (Foster)
Chapter 3 Global Supply Chain Quality and International Quality Standards
1) ________ allows foreign firms to sell in restricted markets while using the design of the
original designer.
A) Exporting
B) Franchising
C) Licensing
D) Importing
E) Partnering
2) By changing their ________ environment, firms locate themselves near to or far away from
natural resources.
A) economic
B) task
C) physical
D) global
E) social
3) The portion of a firm’s environment that has to do with the operating structure the firm
encounters when globalizing is called the ________ environment.
A) global
B) physical
C) social
D) task
E) economic
4) The ________ environment facing globalizing corporations refers to cultural factors such as
language, business customs, customer preferences, and patterns of communication.
A) task
B) social
C) physical
D) global
E) economic
5) ________ produce their products and ship them internationally.
A) Exporters
B) Licensors
C) Franchisors
D) Importers
E) Retailers
6) By licensing, a U.S. firm can allow foreign firms to sell in restricted markets while using the
design of the original designer.
7) Through licensing, firms are able to reach international markets without having to establish
international supply chains or marketing arms.
8) The benefits of licensing and partnering are that the exporting firm does not have to globalize
to make sales in international markets.
9) With growing economies in many parts of the world, firms need to globalize to participate in
these markets.
10) The social environment of the firm has to do with the operating structure that the firm
encounters when globalizing.
11) The physical environment facing globalizing corporations refers to cultural factors such as
language and business customs.
12) Market diversity drives the need for culture-specific research and development.
13) Importers produce their products and ship them internationally.
14) What is globalization?
15) Describe the differences between the task environment and the social environment of a firm.
16) Explain the role of exporters in international markets. What are the difficulties they face?
17) Which of the following approaches to quality is influenced by a culture of waste reduction
due to limited natural resources and high importing costs?
A) the Japanese approach
B) the European approach
C) the Chinese approach
D) the American approach
E) the Russian approach
18) Which of the following quality approaches is influenced by a culture of results and focuses
on the benefits quality provides to the bottom-line?
A) the Japanese approach
B) the European approach
C) the Chinese approach
D) the American approach
E) the Russian approach
19) The ________ approach to quality is most sensitive to employees and employee satisfaction
as a result of strong unions.
A) Japanese
B) European
C) Chinese
D) American
E) Russian
20) Group technology is utilized among which of the following cultures as a quality method?
A) Japanese
B) European
C) Chinese
D) American
E) Russian
21) The European cultural approach to quality is based in waste elimination and an ethic of
consistency.
22) Americans have a command-and-control approach to quality based upon a culture of political
and military business management practices.
23) How does culture influence the Japanese approach to quality management?
24) How do the Japanese and American approaches to quality management differ? What factors
have shaped those differences and what evidences the differences in quality values?
25) The ________ for quality was established in 1951 by the Japanese Union of Scientists and
Engineers.
A) Deming Prize
B) Juran Prize
C) Ishikawa Prize
D) Taguchi Prize
E) Baldrige Prize
26) The Deming Prize is awarded to individuals and groups who have contributed to the field of
________.
A) lean manufacturing
B) quality control
C) sales management
D) just-in-time production
E) strategic planning
27) Which of the following is a category of the Deming Prize?
A) information analysis
B) workforce focus
C) strategic planning
D) partnerships and resources
E) customer results
28) Which of the following is a category of the European Quality Award?
A) policy deployment
B) operations focus
C) information analysis
D) partnerships and resources
E) human resources development
29) The Deming Prize is awarded to individuals and groups who have contributed to the field of
quality control.
30) Customer focus and workforce focus are categories of the Deming Prize.
31) Leadership and strategy are categories of the European Quality Award.
32) The highest level of the European Quality Award is the award for the most accomplished
applicant in a given year.
33) The European Quality Award focuses on those things that lead to customer service and
improved products, whereas the Baldrige criterion focuses on employee satisfaction as an
outcome of the quality system.
34) The model for the Baldrige consists of ________ interrelated categories that compose the
organizational system for performance.
A) four
B) five
C) six
D) seven
E) eight
35) The basis of the Baldrige model is ________.
A) operations management
B) information and analysis
C) accounting and finance
D) statistical process control
E) Six Sigma
36) Which of the following categories is not a criterion for the Malcolm Baldrige Award?
A) Internet competencies
B) operations focus
C) strategic planning
D) business results
E) leadership
37) Which of the following Baldrige criteria is used to evaluate the extent to which top
management is personally involved in creating and reinforcing goals, values, directions, and
customer involvement?
A) workforce focus
B) leadership
C) strategic planning
D) operations focus
E) business results
38) Which of the following Baldrige criteria requires the applicant to outline what the firm is
doing to fulfill its responsibility as a corporate citizen?
A) business results
B) operations focus
C) strategic planning
D) leadership
E) customer focus
39) Which of the following Baldrige criteria focuses on how a firm assesses the relative
importance of product or service features to the customer?
A) operations focus
B) business results
C) customer focus
D) leadership
E) strategic planning
40) Which of the following Baldrige criteria involves developing an internal environment
conducive to full participation and personal growth, including human resources development?
A) workforce focus
B) strategic planning
C) measurement, analysis, and knowledge management
D) customer focus
E) leadership
41) Which of the following Baldrige criteria examines key aspects such as customer focus in
design, work system, design for services and products, support processes, and processes relating
to partners?
A) workforce focus
B) strategic planning
C) measurement, analysis, and knowledge management
D) business results
E) operations focus
42) What is the first step for a firm applying for the Baldrige award?
A) a review of financial statements
B) quality assessment
C) a site-visit by examiners
D) eligibility determination
E) consensus review
43) What is the main purpose of a Baldrige site visit?
A) to introduce the selection committee to the top management team of the contending firm
B) to formally congratulate an award winner
C) to verify and clarify those portions of the Baldrige application having the greatest impact on
the judges’ scores
D) to discuss the outcome of the evaluation process
E) to collect additional information on each of the seven evaluation criteria
44) What is the major reason for the decrease in the number of applicants for the Malcolm
Baldrige Award?
A) decline in the prestige associated with the award
B) high application fee
C) difficulty associated with winning the award
D) lack of legitimacy of the award criteria
E) low focus on quality
45) In the ________ approach, the scores required to win the state awards are lower than those
for the national awards.
A) multilevel
B) Baldrige quality
C) Baldrige-lite
D) full-Baldrige
E) consensus
46) The ________ approach uses the Baldrige criteria but with a simplified process or
application.
A) Baldrige quality
B) consensus
C) full-Baldrige
D) Baldrige-lite
E) multilevel
47) In the multilevel approach, the top level includes the ________ approach.
A) consensus
B) full-Baldrige
C) strategic
D) Baldrige quality
E) Baldrige-lite
48) In the multilevel approach, the second level includes the ________ approach.
A) consensus
B) full-Baldrige
C) strategic
D) Baldrige quality
E) Baldrige-lite
49) Which of the following is a category of the Baldrige Award?
A) policy development
B) information analysis
C) workforce focus
D) partnerships and resources
E) management system
50) The Baldrige criteria are nonprescriptive and adaptable.
51) The Baldrige criteria specify which tools, techniques, or organization a company should use
to improve.
52) The Baldrige criterion that evaluates the extent to which top management is personally
involved in creating and reinforcing goals is the leadership category.