e.
culture.
46. Which of the following would be considered a visual representation(s) of a company’s corporate
culture?
a.
All department heads have an executive office.
b.
Each department has an award plaque for employee of the month.
c.
All employees are dressed in professional business attire.
d.
Top level executives drive company owned sports car.
e.
All of these.
47. Symbols, stories, and heroes are important because they:
a.
entertain executive level management.
b.
address the concerns of government.
c.
acquaint customers to the organization.
d.
communicate the significant values of an organization.
e.
free organizations from legal obligations.
48. Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the participation of
employees, placing high value on meeting the needs of employees. The company is known for its
caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?
a.
Adaptability culture
b.
Achievement culture
c.
Consistency culture
d.
Involvement culture
e.
Matrix culture
49. _____ is a narrative based on true event that is repeated frequently and shared by organizational
employees.
a.
Symbol
b.
Slogan
c.
Story
d.
Hero
e.
Culture
50. A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a:
a.
symbol.
b.
stories.
c.
slogan.
d.
hero.
e.
culture.
51. Heroes are important to an organization due to the fact that they:
a.
exemplify key values of the organization.
b.
exemplify a strong corporate culture.
c.
serve as examples to other employees.
d.
all of these.
e.
none of these.
52. A _____ represents a phrase or sentence that succinctly expresses a key corporate value.
a.
symbol
b.
stories
c.
culture
d.
hero
e.
slogan
53. McDonald’s “I’m Lovin’ It” is an example of a:
a.
ceremony.
b.
symbol.
c.
ritual.
d.
slogan.
e.
political activity.
54. “Chiquita. Perfect for Life.” was Chiquita’s:
a.
ceremony.
b.
slogan.
c.
symbol.
d.
ritual.
e.
all of these.
55. The adaptability culture emerges in an environment that requires _____ response and _____ decision
making.
a.
fast; high-risk
b.
fast; low-risk
c.
slow; high-risk
d.
slow; low-risk
e.
regulated; low-risk
56. All of the following are types of corporate cultures except:
a.
adaptability culture.
b.
clan culture.
c.
consistency culture.
d.
involvement culture.
e.
achievement culture.
57. Which of the following cultures is suited to organizations that are concerned with servicing specific
customers in the external environment but without the intense need for flexibility and rapid change?
a.
Adaptability culture
b.
Clan culture
c.
Achievement culture
d.
Consistency culture
e.
None of these
58. The involvement culture has a(n) _____ focus on the involvement and participation of employees to
rapidly meet changing needs from the environment.
a.
external
b.
internal
c.
structural
d.
competitive
e.
technological
59. The consistency culture has a(n) _____ focus and an orientation for a _____ environment.
a.
external, stable
b.
external, dynamic
c.
internal, stable
d.
internal, dynamic
e.
structural, dynamic
60. Which of the following cultures values and rewards a methodical, rational, orderly way of doing
things?
a.
Achievement culture
b.
Involvement culture
c.
Accomplishment culture
d.
Consistency culture
e.
Adaptability culture
61. _____ plays a key role in creating an organizational climate that enables learning and innovative
responses to threats from the external environment, challenging new opportunities, or organizational
crises.
a.
Mission statement
b.
Vision statement
c.
Competitive intelligence
d.
Employee training
e.
Corporate culture
62. Terry manages a food distribution company that is highly focused on creating a strong cohesive
culture, but the company does not tie organizational values directly to goals and desired business
results. Terry’s company most likely falls in which quadrant of organizational performance and
culture?
a.
Quadrant A
b.
Quadrant B
c.
Quadrant C
d.
Quadrant D
e.
Quadrant E
63. A high-performance culture is based on all of the following except:
a.
solid organizational mission.
b.
shared adaptive values.
c.
individual employee ownership of bottom-line results.
d.
individual employee ownership of organization’s cultural backbone.
e.
singular focus on business results.
64. In a study by Kotter and Haskett evidence is provided to support the claim that _____ is important for
performance.
a.
managing cultural values
b.
leading partnerships within an industry
c.
surveying the external environment
d.
managing client relationships as boundary spanners
e.
empowering employees
65. Executives at One World Advertising have learned that it is necessary to establish strong personal
relationships and emotional bonds with Chinese business partners. This relates most closely to which
dimension of the general business environment?
a.
Natural
b.
Sociocultural
c.
Legal/Political
d.
International
e.
Internal
CASE
Scenario – Nikki Williams
Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales
executives were showing signs of burnout. They were losing interest in their jobs and were no longer
motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was
now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate
value systems. She recognized that the company’s CEO wanted to change the way employees thought
about the firm and the way they related to one another. She further recognized that a lasting solution to
her problem required a fundamental shift in perception.
1. Nikki could use the following to affect the corporate culture:
a.
structured symbolic logic.
b.
stories about political heroes.
c.
stories about company officers, stressing a value.
d.
stories about economic depression.
e.
all of these.
2. Nikki could hold _____, which are planned activities at special events to provide examples of
company values.
a.
ceremonies
b.
slogans
c.
symbols
d.
pictures of heroes
e.
none of these
3. Industrial Instruments operates in an environment that requires fast response and high-risk decision
making. Which type of culture may be appropriate here?
a.
Consistency
b.
Adaptability
c.
Clan
d.
Achievement
e.
Involvement
4. To affect the value system, Nikki will be working primarily with:
a.
the legal-political dimension.
b.
the sociocultural dimension.
c.
the internal cultural dimension.
d.
the economic dimension.
e.
the external dimension.
Scenario – Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy
to turn around the declining record sales the company was facing. Melissa needed to find a way to find
out what the customers really wanted, since One-Hit-Wonder didn’t have accurate information like the
competitors did. It was imperative that she find the correct strategy and information because the
company was in financial trouble. The company’s President wanted all employees to help find
information and work as a team to develop better relationships that might help the company. He also
stated that he wanted the company to remain an independent company. Melissa realized that through
hard work and team efforts, the company could get back on its feet as soon as they got reliable
information.
5. Melissa will be working primarily with:
a.
the legal-political dimension.
b.
the labor market.
c.
the internal cultural dimension.
d.
pressure groups.
e.
the sociocultural dimension.
6. The problem Melissa faced was:
a.
culture gap.
b.
structural instability.
c.
environmental uncertainty.
d.
company transformation.
e.
legal problems.
7. Which of the following would be the best way for One-Hit-Wonder to decrease its uncertainty?
a.
To create boundary-spanning roles
b.
To eliminate interorganizational partnerships
c.
To merge with another company
d.
To create a joint venture
e.
None of these
8. Which of the following best describes One-Hit-Wonder’s culture?
a.
Clan culture
b.
Achievement culture
c.
Consistency culture
d.
Adaptability culture
e.
None of these
COMPLETION
1. The external _____ includes all elements existing outside the boundary of the organization that have
the potential to affect the organization.
2. The _____ is the outer layer that includes social, economic, legal-political, and other factors that
influence all organizations about equally.
3. A(n) _____ includes the elements within the organization’s boundaries.
4. The _____ environment includes the sectors that conduct day–to-day transactions within the
organization.
5. The _____ dimension of the general environment includes scientific and technological advancements
in a specific industry and in society.
6. The _____ dimension of the general environment represents the demographic characteristics as well as
the norms, customs, and values of the general population.
7. The general economic health of the country or region in which the organization operates is represented
by the _____ dimension.
8. The _____ dimension includes government regulations at the local, state, and federal levels.
9. The _____of the general environment includes all elements that occur naturally on earth.
10. Included in a(n) _____ environment are sectors that have a direct working relationships with the
organization, among customers, competitors, suppliers, and the labor market.
11. ______ are organizations in the same industry that provide goods or services to the same set of
customers.
12. People and organizations that provide raw materials the organization uses to produce its output are
called _____.
13. The _____ represents people in the environment who can be hired to work for the organization.
14. Not having sufficient information about environmental factors to understand and predict
environmental needs and changes is called _____.
15. When environmental factors change rapidly, the organization experiences _____ uncertainty.
16. _____, _____, and _____ are three types of strategies that organizations can use to adapt to
environmental changes.
17. Roles assumed by people that link the organization with the external environment are called _____
roles.
18. A(n) _____ is when two or more organizations combine to make one organization.
19. A(n) _____ involves a strategic alliance or program by two or more organizations.
20. _____ are becoming more popular as organizations strive to keep up with technological advancements
and compete in the global economy.
21. _____ can be defined as the set of key values, beliefs, understandings, and norms shared by members
of an organization.
22. An object, act, or event that conveys meaning to others is known as a(n) _____.
23. A(n) _____ is a narrative based on true events that is repeated frequently and shared among
organizational employees.
24. The deeds of _____ are extraordinary, but not so extraordinary that other employees cannot perform
the same deeds.
25. A slogan is a phrase or a sentence that concisely communicates a key corporate _____.
26. Adaptability culture emerges in an environment that requires _____response and _____ decision
making.
27. A culture that is a results-oriented that values competitiveness, aggressiveness, personal initiative, and
willingness to work long and hard to achieve results is called _____.
28. The _____ culture places high value on HR, and the organization may be characterized by a caring,
family-like atmosphere.
29. Organizations with internal focuses and consistency orientations for a stable environment should
create a(n) _____ culture.
30. _____ plays a key role in creating an organizational climate that enables learning and innovative
responses to threats from the external environment, challenging new opportunities, or organizational
crises.
31. A primary way in which managers shape cultural norms and values to build a high-performance
culture is through _____.
32. A(n) _____ defines and uses signals and symbols to influence corporate culture.
SHORT ANSWER
1. List the five dimensions of the general environment.
2. List three visible artifacts of an organization’s culture.
3. List two reasons why ceremonies are held in an organization.
4. Name one of the two dimensions that the categories of culture are based on.
5. Name one of the two dimensions that organizations with high-performance cultures emphasize.
ESSAY
1. Define the organizational task environment. List the four things this environment includes that could
influence an organization.
2. Name the five dimensions of the general environment and describe each dimension.
3. Briefly describe the task environment and its four primary sectors
4. What are the three basic strategies for dealing with increased uncertainty with respect to customers,
competitors, suppliers, or government regulations?
5. Discuss the relationship between external environmental characteristics and uncertainty.
6. Discuss the different levels of culture.
7. List the four categories of culture and describe what kind of environments each fit best in.
8. Briefly discuss the two key areas that cultural leaders influence culture.