Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
What was the apparel manufacturing industry segment percentage of e–commerce sales in 2003?
1)
A)
20%
B)
50%
C)
24%
D)
46%
2)
What was formed that marked the beginning of the Internet?
2)
A)
World Wide Web
B)
ARPANET
C)
NSFNET
D)
NII
3)
What technology is beginning to take the place of EDI in some organizations?
3)
A)
interorganizational systems
B)
EFT
C)
extranets
D)
intranets
4)
Which company sells services aimed at integrating electronic transactions for global supply chains?
4)
A)
Global eXchange Services
B)
DIALOG
C)
Dow Jones
D)
Reuters
5)
What term refers to the sharing of sensitive computer–based information with other firms using
information technology commonly associated with the Internet?
5)
A)
interorganizational information system
B)
extranet
C)
firewall
D)
intranet
6)
When a firm makes it expensive and inconvenient for customers to switch to a competitor, the firm
is:
6)
A)
decreasing their switching costs.
B)
reducing search–related costs.
C)
increasing their bargaining power.
D)
increasing their switching costs.
7)
Which of the following external databases can search and analyze news media for subjects of
concern to a firm much more effectively and efficiently than most firms can do for themselves?
7)
A)
DIALOG
B)
LEXIS–NEXIS
C)
Reuters
D)
Global eXchange Services
8)
Which industry segment had the greatest percentage of electronic commerce sales in the year 2000?
8)
A)
transportation equipment manufacturing
B)
apparel manufacturing
C)
travel and reservation retail
D)
drug wholesaling
9)
Which government database offers a wide range of topics for researchers in many fields?
9)
A)
Library of Congress
B)
Thomas Register Online
C)
EDGAR
D)
Census Bureau
10)
The following are search engines except for:
10)
A)
Yahoo!
B)
Google
C)
DHTML
D)
AltaVista
11)
The type of sales that is made when a company has both a physical storefront and a Web site is
called:
11)
A)
mixed sales.
B)
hybrid sales.
C)
catalogue sales.
D)
virtual sales.
12)
When trading partners can produce their goods and services with greater efficiency and produce
their goods and services at lower costs to their customers, it is called:
12)
A)
interorganizational efficiency.
B)
comparative efficiency.
C)
bargaining power.
D)
internal efficiency.
13)
Which of the following is not a requirement for B2C sites?
13)
A)
records of user profiles
B)
shopping cart styles
C)
separate payment systems
D)
quick download times
14)
Sales made by a firm that does not operate a physical storefront are called:
14)
A)
retail sales.
B)
wholesale.
C)
virtual sales.
D)
hybrid sales.
15)
Which of the following is not a direct benefit of adopting an interorganizational system?
15)
A)
reduced errors
B)
increased operational efficiency
C)
increased ability to compete
D)
reduced costs
16)
What is the name given to the world’s largest collection of computer networks?
16)
A)
WWW
B)
Internet
C)
information superhighway
D)
cyberspace
17)
What is a hybrid sale?
17)
A)
sales made by a firm that does not operate a physical storefront
B)
sales made by a firm that has only a physical storefront
C)
sales paid in half cash and half on a credit card
D)
sales made by a firm that has both a physical storefront and a Web site
D
18)
When all participants realize they are working toward the same ends and gain mutual advantage,
what is the indirect benefit of adopting an interorganizational system?
18)
A)
increased ability to compete
B)
improved customer service
C)
improved relationships with trading partners
D)
increased operational efficiency
C
19)
What was the travel and reservation retail industry segment percentage of e–commerce sales in
2003?
19)
A)
24%
B)
49%
C)
25%
D)
50%
C
20)
What is the most frequent reason for adopting EDI?
20)
A)
top management support
B)
competitive pressure
C)
internal need
D)
exercised power
B
B
Explanation:
21)
Firms use the Internet in all of the following ways except for:
21)
A)
online purchasing.
B)
financial reports.
C)
intranets.
D)
extranets.
22)
Which of the following is not an anticipated benefit of firms engaging in electronic commerce?
22)
A)
increased economic return on stockholder investments
B)
increased profits
C)
improved customer service
D)
improved relationships with suppliers
23)
Which of the following is not a constraint for firms engaging in electronic commerce?
23)
A)
security concerns
B)
low speed networks
C)
immature or unavailable software
D)
high costs
24)
An IOS consists of:
24)
A)
browsers.
B)
trading partners.
C)
file transfer software.
D)
bulk raw materials.
25)
When the customer trusts a supplier enough to allow the supplier to access its computer–based
inventory system, it is referred to as:
25)
A)
supplier stock replenishment.
B)
an intranet.
C)
vendor stock replenishment.
D)
an extranet.
26)
When significant benefits from adopting an interorganizational system are intangible, which factor
is critical?
26)
A)
internal need
B)
top management support
C)
competitive pressure
D)
exercised power
27)
What was the drug wholesaling industry segment percentage of e–commerce sales in 2003?
27)
A)
22%
B)
12%
C)
20%
D)
49%
28)
What was the total value for B2C sales in the year 2004?
28)
A)
> $35 billion
B)
> $69 billion
C)
> $22 billion
D)
> $1 billion
29)
Which of the following is not a benefit of an IOS?
29)
A)
decreased operational efficiency
B)
reduced costs
C)
reduced errors
D)
increased ability to compete
30)
Electronic commerce that refers to transactions between businesses where neither is the final
consumer is referred to as:
30)
A)
consumer–to–business.
B)
consumer–to–consumer.
C)
business–to–business.
D)
business–to–consumer.
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
31)
An encryption method called ________ is extremely secure, easy to use, and inexpensive.
31)
32)
The unique address of a Web page is called ________.
32)
33)
The term ________ was coined in 1984, when author William Gibson used it in his book
Neuromancer.
33)
34)
A ________ is a set of standards that govern the communication of data.
34)
35)
A pointer consisting of text or graphic that is used to access hypertext stored at any Web
site address is called a ________.
35)
36)
The term ________ is normally used to describe a positive force that gives everyone access
to the wealth of information that exists in our modern society.
36)
37)
________ is the use of cell phones and personal digital assistants to engage in wireless
e–commerce.
37)
38)
________ e–commerce refers to transactions between businesses in which neither one is the
final consumer.
38)
39)
The address of the Web site where a Web page is stored is called ________.
39)
40)
The ________ is the first page of a Web site.
40)
41)
________ are those made by a firm that does not operate a physical storefront.
41)
42)
A business transaction that uses network access, computer–based systems, and a Web
browser interface qualifies as ________.
42)
43)
________ e–commerce refers to transactions between a business and the final consumer of
the product.
43)
44)
The term ________ has been loosely applied to data–capable wireless technologies.
44)
45)
A ________ is a certain directory/subdirectory and file at the Web site.
45)
TRUE/FALSE. Write ‘T’ if the statement is true and ‘F’ if the statement is false.
46)
World Wide Web is the name given to the world’s largest collection of computer networks.
46)
47)
Business intelligence is the activity of gathering information about the elements in the environment
that interact with the firm.
47)
48)
Vendor stock replenishment is a special type of IOS in which the customer trusts the supplier
enough to allow the supplier to access its computer–based inventory system.
48)
49)
Electronic data interchange consists of direct computer–to–computer transmissions among
multiple forms of data in a machine–readable, structured format.
49)
50)
LEXIS–NEXIS is an external database that covers news, business, government, and other sources of
information.
50)
51)
Implementing electronic commerce is not a difficult task.
51)
52)
When the services that operate and manage the communications line are provided in addition to
the line itself, it is referred to as a virtual private network (VPN).
52)
53)
Gopher is the software that enables you to copy files onto your computer from any Web site.
53)
54)
Web standards come from the World Wide Web Consortium (W3C).
54)
55)
Broadly speaking, a business transaction that uses network access, computer–based systems, and a
Web browser interface qualifies as electronic commerce.
55)
56)
Electronic data interchange is another term used for electronic commerce.
56)
57)
The electronic commerce form of government can be referred to as e–gov.
57)
58)
A protocol is a language for object oriented programming and databases.
58)
59)
Consumer–to–consumer electronic commerce refers to transactions between a business and the
final consumer of the product.
59)
60)
The ability of a firm to resolve disagreements with its suppliers and customers to its own
advantage is called interorganizational efficiency.
60)
61)
B2C sites are required to have quick download times, more instructions for site navigation,
shopping carts, and methods for keeping user profiles.
61)
62)
The direct benefits of having an EDI include reduced data entry errors, reduced costs, and
increased operational efficiency.
62)
63)
All areas of the firm can use the Internet, but one important area is human resource management.
63)
64)
B2B e–commerce is a significant and growing force for business transactions.
64)
65)
Top management support is the most frequent reason firms adopt EDI.
65)
66)
Increased profit is an anticipated benefit when firms engage in electronic commerce.
66)
67)
The origin of the Internet can be traced back to 1969 when the U.S. government established
ARPANET.
67)
68)
The World Wide Web is the collection of computers acting as content servers that host documents
formatted to allow viewing of hypermedia documents.
68)
69)
Business–to–business electronic commerce refers to transactions between businesses where neither
is the final consumer.
69)
70)
HTML is the hypertext markup language used to code Web pages.
70)
71)
Intranets are important because they allow trusted users beyond the organization’s boundaries to
access programs and data on the organization’s network.
71)
72)
In 2000, electronic commerce accounted for more than $1 billion of economic activity in the United
States.
72)
73)
EDGAR is the Electronic Data Gathering, Analysis, and Retrieval system.
73)
74)
Security is an issue for B2C and B2B transactions.
74)
75)
The term cyberspace was first coined in George Orwell’s book, 1984.
75)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
76)
What are 10 tips that executives should consider to be able to use the Internet successfully?
77)
Explain the development of the World Wide Web and identify the person who is credited with its creation.
78)
What are three constraints for firms moving into electronic commerce, and how are those constraints beginning
to disappear?
79)
Define bargaining power and list the three areas from which it is derived.
80)
What are the four factors that determine whether the firm will be proactive or reactive in adopting an
interorganizational system?
11