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3-81
67.
Each morning, Complete Office Supply's CEO has a computer-based conference with all
store managers. The previous day's data and challenges are discussed so that problems
can be quickly and effectively resolved or even avoided. In this case, Complete Office
Supply is utilizing _____ to retain a competitive edge.
68.
_____ is an advantage of using a group for decision making.
69.
Guenther's Cherry Orchard and Farm Stand in Door County, Wisconsin, is looking for ways
to be more environment-friendly. Guenther interviewed frontline staff to get their opinions
and ideas, and he invited everyone to participate in deciding which ideas to advance. Staff
members were then aware of the various options and recognized the benefits and costs of
each. In this scenario, involving the staff has helped people to _____.
70.
Which of the following is a disadvantage of group decisions?
71.
Allowing one person to control a discussion or decision is known as _____.
72.
Randi, a manager at Greener Cleaners Inc., was disappointed with her team's discussion
regarding next year's marketing campaign. Kwan, a fellow manager, pushed all his ideas
through; they were good, but nobody else got a word in or had the opportunity to share.
This group experienced _____.
73.
A phenomenon that occurs in decision making when group members avoid disagreement
as they strive for consensus is known as _____.
74.
When a group accepts an alternative that seems to please the members of the group, but
the group has not taken the time or effort to explore many options, the group has _____.
75.
Groups that are excessively concerned with maintaining a positive team spirit are likely to
experience _____.
76.
A condition that occurs when a decision-making group loses sight of its original goal and a
new, possibly less important, goal emerges is known as _____.
77.
_____ occurs when a group member is more interested in winning an argument than
solving a problem.
78.
Leaders of decision-making groups should _____.
79.
Alana and Robert disagree sharply about a proposed solution because their backgrounds
have given them radically different perspectives. This is an example of _____.
80.
Emotional disagreement directed toward other people is known as _____.
81.
Which of the following is the most constructive type of conflict?
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82.
Two employees in an organization constantly disagree with each other. Lately, the
arguments have become personal, leading to anger and bitterness, and this has begun to
impact the whole work group. Which of the following best describes the given scenario?
83.
Marie, the manager of an advertising agency, realizes that during meetings people feel
strong inhibitions about disagreeing, but when conflicts arise, they become personal and
emotional. Marie has therefore assigned Scott, a colleague, the task of pointing out
problems and criticizing ideas to ensure that their downsides are fully explored. Which of
the following best describes the procedure used in this scenario?
84.
Which of the following best describes the dialectic method of managing group decision
making?
85.
In trying to make a conflict between two employees less personal and emotional, their
manager asks each of them to approach the problem from a different viewpoint than their
original one. This is an example of encouraging the use of _____.
86.
Which of the following statements about creativity is true?
87.
A process in which group members generate as many ideas about a problem as they can is
called _____.
88.
In order to be creative, a brainstorming session must
89.
_____ is the concept that decision makers cannot be truly rational because decisions are
complex and complete information is unavailable.
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90.
The _____ model of decision making occurs when decision makers make small decisions
and move in piecemeal fashion toward a bigger solution.
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91.
The _____ model of decision making arises when two or more groups form, each
representing a different preference, and each tries to use power and negotiation to sway
the decision.
3-97
92.
Sylvie leads a research team of engineers. She found herself in the midst of a battle
between coalitions, each with its own solution to a challenge the team faced. Which of the
following actions is best suited for the given scenario?
93.
The _____ model of organizational decision making depicts a chaotic process and
seemingly random decisions.
94.
Which of the following statements about decision making in a crisis is true?
