Mini-Case
Since he was five years old, Rhett Tenna struggled with poor eyesight. He suffered through all
the names that went along with wearing eyeglasses for most of his young life. Rhett eventually
switched from traditional eyeglasses to contacts, but he always wondered why glasses were
considered to be “ugly” and not fashionable. After graduation from college, Rhett set out on a
lifelong goal: to make eyewear synonymous with high fashion. He opened a specialty store called
“The Eyes Have It.” His marketing plan was to remove the social stigma of wearing glasses, and
replace it with a sense of flair and high fashion. From the day he opened his first store, Rhett’s
plan met with resounding success. Today, “The Eyes Have It” has grown from that single outlet to
a medium-sized company with dozens of stores located in six states, and a manufacturing plant
that turns out designer frames.
A recent internal audit, however, suggested a problem that Rhett had not anticipated. The study
indicated that the U.S. market is just about saturated and growth of “The Eyes Have It” stores
will be very limited. The audit concerned Rhett until he recognized an untapped market existed
overseas. If people all over the world have the same problem, the global market opportunities are
fantastic! All in favor of going global say: “The Eyes Have It”!
348. Initially, Rhett believed he should maintain his production facilities within the United
States and simply export his designer eyeglass frames to foreign sellers. However, he lacked
expertise in exporting. Rhett decided to see if the federal government could provide any help by
contacting a(n):