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104. In the 1970s, business technology was known as:
105. ____________ are raw, unanalyzed, and unorganized facts and figures.
106. The primary role of business technology during the 1970s was to:
107. During the 1980s business technology became known as:
108. Beginning with the late 1980s the goal of information technology was to:
109. ____________ is information charged with enough intelligence to make it relevant and
useful.
110. __________ refers to a variety of software applications that analyze an organization's raw
data and obtain useful insights from it.
111. The key distinction between data and information is that data:
112. From the 1970s to the present time, the primary role of business technology has:
113. NASDAQ is an example of how information technology can:
114. A major impact of information technology has been to:
115. An important advantage knowledge technology has over older versions of business
technology is that it:
116. The use of knowledge technology should result in a(n):
117. Sales manager Stephen Edmonson has just finished reading a printout of some statistics
showing how his company's sales performance compares to that of competing firms. The
statistics summarize a mass of raw figures into a few meaningful measures that Stephen will use
to determine whether he needs to change his sales strategy. The statistics in the printout are:
118. Since 1988, Bigbux National Bank has tried to make use of new technologies to expand
the services it offers to its customers. For example, depositors can obtain updated financial
information about their accounts and handle certain types of transactions whenever they wish
simply by visiting the bank's website and providing a user name and password. The type of
technology Bigbux National Bank uses to provide these services is known as:
119. Which of the following observations would be the strongest evidence that Kaytee
Corporation has adopted knowledge technology?
120. Jamie Mueller has just begun working for Quotech, Inc. Her job requires her to perform a
variety of bookkeeping and clerical tasks at a workstation. Quotech has training software on its
workstations that can answer many of the questions Jamie has about what to do on her new job,
and how to do it. The software is so good that she seldom has to ask her supervisor for help. It
even tracks the way Jamie performs certain tasks, and offers suggestions to improve her
productivity. This software is an example of:
121. Jonathon is a sales rep with a large technology company. He is celebrating today because
he just closed a large deal, which means a very large commission. Even the finance department
is thrilled because Jonathon used __________ to review the credit history of this customer to be
sure the deal would be a profitable one for the company.
122. Transaction data gathered at the point of sale is known as:
123. Data from RFID devices, miniature cameras, and wireless access used to understand
where people or items are located is called:
124. Information mainly used for security purposes such as fingerprinting and retinal scans is
known as:
125. The amount of information managers receive each day:
126. Two of the characteristics of useful information are:
127. High-quality information is:
128. ___________ looks for hidden patterns and unknown relationships among the data a firm
has accumulated.
129. A major problem with the rapid expansion in the amount of information available to
managers is that:
130. The first step a manager should take to cope with information overload is to:
131. A firm would use data mining if it wanted to:
132. Joan Carlson is a marketing manager for a chain of clothing stores. She recently received
a newsletter that contained some timely and reliable information about trends in men's clothing
for next season. Unfortunately, Joan's store sells only women's clothes. The information in the
newsletter was not useful to Joan because it lacked:
133. Gregory Bowman is a manager who wants to be well informed. Like many managers,
however, he is often overwhelmed by information overload. Which of the following would
probably be the most useful first step for Gregory to take in order to deal with this problem?
134. Data mining would be most helpful to a manager that wants to:
