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126.
For an engineering services firm, ________________ provides inputs, the transformation process is the
engineering itself, and innovative designs and practical solutions are the outputs.
127.
The resource-based view (RBV) of the firm combines the following two perspectives:
128.
The three key types of resources that are central to the resource-based view of the firm are
129.
In the resource-based view of the firm, examples of tangible resources include
130.
_____________ are typically embedded in unique routines and practices that have evolved and
accumulated over time such as effective work teams.
131.
Apple combines and packages proven technology in new and innovative ways. This is an example of its
use of
132.
__________ are the competencies or skills that a firm employs to transform inputs into outputs.
133.
Which of the following is not an example of organizational capabilities?
134.
The ability to hire, motivate, and retain human capital is an example of ________ capabilities in the
resource-based view of the firm.
135.
In order to be considered strategic resources that contribute competitive advantage, they must have
several characteristics. Which of the following is not one of these?
136.
Which of the following is not a tangible resource?
137.
Intangible resources are typically embedded in ________ routines and practices that have evolved and
accumulated over time.
138.
The culture of a firm also may be a resource that provides competitive advantage. Which of these
companies might be a good example of this intangible resource?
139.
For a resource to provide a firm with the potential for a sustainable competitive advantage, it must have
four attributes. Which of the following is not one of these attributes?
140.
A competitive advantage based on inimitability can be sustained for at least some time, if it has the
following characteristics:
141.
A crash R&D program by one firm cannot replicate a successful technology developed by another firm,
when research findings cumulate. This is an example of
142.
A variety of firm resources include interpersonal relations among managers in the firm, its culture, and
its reputation with its suppliers and customers. Such competitive advantages are based upon
143.
All of the following are examples of socially complex organizational phenomena except
144.
A resource is valuable and rare but neither difficult to imitate nor without substitutes. This should
enable the firm to attain
145.
Employees will be able to obtain a proportionately high level of profits they generate (relative to the
firm) if
146.
Which of the following is not a factor that helps to explain the extent to which employees and managers
will be able to obtain a proportionately high level of the profits that they generate?
147.
Amazon Prime is credited for helping to increase the Amazon stock price by nearly 300 percent from
2008 to 2010. This competitive advantage is known as
148.
Four factors help explain the extent to which employees and managers will be able to obtain a
proportionately high level of the profits that they generate. Which is not one of these factors?
149.
Which of the following groups generally is charged with creating value through the process of
organizing, coordinating, and leveraging employees as well as other forms of capital such as plant,
equipment, and financial capital?
150.
Raymond Ozzie, the software designer who was critical in the development of Lotus Notes, was able to
dictate the terms under which IBM acquired Lotus. This illustrates that he had ______ bargaining power
based on the ________ cost required by the firm to replace him.
151.
Historical comparisons provide information to managers about changes in the competitive position of a
firm. Historical comparisons often are misleading
152.
The best measure of company ability to meet imminent financial obligations is known as the
153.
Which of the following would be most difficult to assess?
154.
Which of these categories of financial ratios is used to measure the ability of a firm to meet its short-
term financial obligations?
155.
Ratios that reflect whether or not a firm is efficiently using its resources are known as
156.
Which of the following is a profitability ratio?
157.
Financial ratio analysis measures the performance of the firm based on all but which of the following?
158.
Comparing your firm with all other firms in your industry assesses _________ performance.
159.
Making comparisons between a firm and its most direct rivals is useful because firms within the same
strategic industry group have _______ strategies.
160.
In making the decision to enter the pharmaceutical industry, a company would not need to consider
which of the following?
161.
A firm that takes on too much long-term debt to finance operations will see an immediate impact on its
indicators of _______ financial leverage.
162.
Apple Inc. reported revenues of 171 billion USD and net income of 37 billion USD in 2012. These
figures represent a stunning annual growth in revenue and net income of 57 percent and 43 percent,
respectively, for the 2011 to 2013 time period. This information indicates the importance of using
__________ to evaluate company financial performance.
163.
The balanced scorecard provides top managers with a __________ view of the business.
164.
The balanced scorecard, developed by Kaplan and Norton, helps to integrate
165.
The balanced scorecard enables managers to consider their business from all of the following
perspectives except
166.
An important implication of the balanced scorecard approach is that
167.
The financial perspective of the balanced scorecard answers which of the following questions?
168.
The innovation and learning perspective of the balanced scorecard answers which of the following
questions?
169.
The customer perspective of the balanced scorecard answers which of the following questions?
170.
The internal business perspective of the balanced scorecard answers which of the following questions?
171.
The internal measures should reflect business processes that have ______ impact on customer
satisfaction. These include factors that affect cycle time, quality, employee skills, and productivity.
172.
From the innovation and learning perspective, survival is dependent upon managers making _________
changes to existing products and services as well as introduce entirely new products with expanded
capabilities.
173.
If managers do not recognize from the beginning that the balanced scorecard is not a _________ and fail
to commit to it long term, the organization will be disappointed.
174.
With the total performance indicators in place at Sears, it can evaluate if a single store improves its
employee attitude by 5 percent and therefore predict with confidence that if the revenue growth in the
district as a whole is 5 percent, the revenue growth in this particular store would be 5.5 percent. This is
an example of the _______ perspective of the balanced scorecard.
