Chapter 22—Managing Information and Information Technology
Key
1. Managers are constantly bombarded with data and information.
2. IT does not include software.
3. Data does not lie. Sometimes users of data manipulate or misread it.
4. When someone makes a report, they always turn data into information.
5. Information is always useful if it is complete.
6. When used to describe information, the term accurate means that the information is pertinent to the subject at
hand.
7. Information technology has one type¾electronic.
8. Orchestrating news releases, public announcements, and advertising for maximum benefit are examples of
postaction control.
9. When a manager checks to see that the information contained in a report to be furnished to a government
agency is correct, he or she is using postaction control.
10. The scanning device many teachers use to read computer answer sheets would be classified as a processor.
11. The control system for a computer-based information system consists of the computer software.
12. Information technology systems need not be computerized.
13. The information system is a complex of several information systems that share information while serving
different levels of the organization, different departments, or different operations.
14. People who run the company’s computer equipment are usually called knowledge workers.
15. Transaction-processing systems gather, organize, summarize, and report data for use by managers.
16. Peddie Aquatics Association went from receiving tuition checks from each family to using Team Unify
software that automatically bills the family’s credit card on the first of the month. Team Unify is an example of
a decision-support system.
17. Management information systems help link several parts of an organization together.
18. If managers need more comprehensive information than they can get from a transaction-processing system
but do not need formal decision-making assistance, they should use a management information system.
19. The DSS uses a wide range of both internal information and external sources, such as industry reports,
global economic forecasts, and reports on competitors’ capabilities.
20. URL stands for universal response location.
21. The last step in establishing an information system is to test the system and make appropriate
modifications.
22. Establishing an information system is a relatively simple, straightforward procedure.
23. The real test of the value of an information system is how it can be used.
24. Information systems are not suitable for all tasks or problems.
25. A limitation of information systems is that the systems are not suitable for all tasks or problems.
26. Electronic networks allow businesses to offer customers greater variety and faster delivery cycles.
27. Due to the growth of networking capabilities, the need for collaboration is increasing.
28. Which of the following is the BEST example of data?
29. In the first nine months of the year VW sales in the U.S. were up 22%. What is this?
30. Information technology is comprised of which of the following?
31. In the first nine months of the year VW sales in the U.S. were up 22%. The overall auto market for that
period was up only 10%. VW ____ that information to plan production schedules.
32. Drew read that the stock market hit a low for the year. He ____ that information to decide to buy $3,000
worth of a mutual fund because he felt it was a bargain.
33. An upper-level executive at Gucci has just received a computer printout of the monthly sales figures. The
30-page document includes all of the figures from each of the major urban areas. ____ should be used to
manage this data so that it can be understood by those that need it to carry out the company’s business.
34. According to the text, which of the following is NOT a characteristic of useful information?
35. Greece has a debt crisis because it spends more than it takes in tax revenue. To fix the problem this
information is
36. Information that is complete
37. Information that provides a reliable and valid reflection of the real world is said to be
38. Which of the following statements about the timeliness of information is FALSE?
39. The stock market is down 200 points. This is an example of ____ information.
40. Blake says “there is no truth in dating.” He believes dating provides ____ information.
41. The relevance of information depends on whether it
42. Maricel works on the assembly line for Chrysler. From her perspective, information about liquidity ratios is
43. Screening controls applied to information in an organization focus on
44. Organizations would use preliminary controls to ensure that
45. Organizations would use postaction controls to ensure that
46. A keyboard and bar code scanner are examples of
47. With a computerized information system, analyzing and processing information are done by
48. Hard drives and flash drives are common forms of
49. The instructions or programs that control the computer and enable it to function are referred to as
50. Lotus 123 and Word Perfect are examples of
51. Carol made a donation to her church using her credit card online. After the transaction she received an email
thank you note and confirmation. Which part of an information system does the email represent?
52. Where in an information system are data converted into useful information?
53. Greg’s staff prepared a brief with 46 power point slides. Which part of the information system do the slides
represent?
54. Which of the following helps to determine the information system needs of an organization?
55. Which of the following factors determines the need for information management rather than the kind of
information needed?
56. At which level of an organization is the need for a broad, general kind of information across a variety of
time frames greatest?
57. At which level of an organization is the need for very specific information with a short time frame greatest?
58. ____ are specialists, usually professionally trained and certified, who rely on information technology to
design new products or create new business processes.
59. When VW redesigned the Beetle it used ____ with CAD expertise.
60. Netflix announced it was separating streaming from DVD mail rentals on to two separate web sites. A
month later, after significant consumer complaint, it announced that it was keeping both functions on the Netflix
website. Its ____ was responsible for these decisions.
61. Geoff placed an order with Amazon. The processing of day-to-day transactions takes place in a(n) ____
information system.
62. Theresa tracks her credit card spending on her card’s website. Each day her purchases are processed by a(n)
____ information system.
63. Which of the following is NOT a characteristic of a transaction-processing system?
64. Which of the following is a system designed to handle routine and recurring transactions within an
organization?
65. The information systems department is
66. Administrative assistants who process data and create communications documents use ____ systems.
67. The organizational information system that gathers and organizes comprehensive data, puts them in a form
useful to managers, and then provides the managers with the information they need to do their work is called
a(n)
68. A ____ is a system that gathers, organizes, summarizes, and reports data for use by managers.
69. Before Randall goes to the mall he checks the Internet for coupons to various stores. In this way the Internet
is a(n)
70. USAA provides financial services to U.S. military personnel and their families. It maintains a customer
database built from customer purchasing histories and information collected directly from the customers.
Through skillful use of its database, USAA serves each of its customers uniquely. For example, marketers can
check the system to see who has recently wrecked a car and send him or her car loan information. This
computerized database lets managers track customer retention rates and add-on sales as well as new customer
activities. This is an example of
71. Which of the following statements comparing an MIS and a decision support system is TRUE?
72. A(n) ____ is an interactive computer system that locates and presents information needed by a manager to
support the decision-making process.