73. A marketer for a motion picture company is determining when to release a movie to gain maximum
exposure and viewers. The marketer needs to use a(n)
74. Joan is the CEO of a marketing firm. At the start of each day, she logs on to her computer and reviews the
trends and patterns of information important to her business. The type of system she is using is a(n)
75. Which of the following systems builds on a series of rules (frequently, if-then rules) to move from a set of
data to a decision recommendation?
76. NCC Incorporated has a complex, computerized information system that can calculate projected sales,
market share, and profit profiles for each of the potential price-increase levels that a manager is considering.
This is an example of a(n)
77. Information systems that are designed to duplicate, or at least imitate, human thought processes are known
as ____ systems.
78. For many years, the same first-line manager supervised the preparation of Campbell soups. He knew, for
instance, that the thermometer on one vat consistently read 2 degrees higher than it actually was. He also knew
by smell and consistency when to add additional ingredients and when a soup was ready for canning. A year
before his retirement, Campbell hired ____ to follow him around and collect his information in the form of
if-then statements and then to create a computerized information system to replicate that knowledge.
79. For many years, the same first-line manager supervised the preparation of Campbell soups. He knew, for
instance, that the thermometer on one vat consistently read 2 degrees higher than it actually was. He also knew
by smell and consistency when to add additional ingredients and when a soup was ready for canning. A year
before his retirement, Campbell hired knowledge workers to follow him around and collect his information in
the form of if-then statements. With the information gathered, the knowledge workers were able to create
80. For many years, the same first-line manager supervised the preparation of Campbell soups. He knew, for
instance, that the thermometer on one vat consistently read 2 degrees higher than it actually was. He also knew
by smell and consistency when to add additional ingredients and when a soup was ready for canning. A year
before his retirement, Campbell hired knowledge workers to follow him around and collect his information. The
knowledge workers were able to use ____ to create computer systems that could smell soups and know when
81. Which of the following is used as a quick reference for upper-level managers?
82. As a communication medium, the Internet can
83. Internet service providers
84. The World Wide Web
85. Which of the following statements about websites is TRUE?
86. A(n) ____ is a communication network similar to the Internet but operating within the boundaries of a
single organization.
87. A(n) ____ is a communication network that allows selected outsiders limited access to an organization’s
internal information system.
88. Rite Aid shares inventory information with Johnson and Johnson, General Mills, American Greetings, and
numerous other suppliers. The limited access these companies share with each other’s information systems is
called a(n)
89. In establishing an information system, the first step is to
90. During which stage of the development of an information system is the actual information system created?
91. When establishing an information system, managers need to keep in mind that
92. Which of the following is NOT part of the process of establishing an information system?
93. Which of the following statements about integrating information systems is TRUE?
94. United Technologies offered to buy Goodrich. As the companies merge, their information systems need to
95. The real test of the value of an information system is
96. ____ are software and hardware systems that allow employees access to both the Internet and the company’s
internal computer network while barring entry by outsiders.
97. Organizations use firewalls to
98. The headquarters building of a global corporation experienced a technical problem that disabled email for
the afternoon. The work of over 200 employees came to a sudden stop. This is an example of which information
system limitation?
99. A communications and marketing executive collaborates with ad agencies on ad campaigns, which require a
lot of graphics. She frequently calls her technical support team to inform them she needs more memory in her
email inbox to support the large files. This is an example of which information system limitation?
100. Which of the following organizational changes is LEAST likely to happen as a result of implementing an
effective information system in an organization?
101. Wikipedia believes in the intelligence of a crowd. It allows thousands of contributors to edit articles in its
online encyclopedia. This is an example of which advantage associated with management systems?
102. Which of the following statements describes a behavioral effect of information systems?
103. Which of the following is NOT an advantage of information systems?
104. ____________________ refers to the resources used by an organization to manage information that it
needs in order to carry out its mission.
105. ____________________ is data presented in a way or form that has meaning.
106. ____________________ means that the information must provide a valid and reliable reflection of reality.
107. Information that provides all of the relevant facts about a situation is described as
____________________.
108. ____________________ information, like timely information, depends on the needs and circumstances of
a particular manager.
109. Getting data into a system involves one or more ____________________ devices.
110. ____________________ are places where data can be kept for later use.
111. The central processor and the input and output devices are known as computer ____________________.
112. Simple systems in smaller organizations can use off-the-shelf software for the ____________________.
113. At the beginning of this decade, cell phone companies could use only a small portion of the radio
frequency band because software did not exist that could scan the entire radio band and find any unused
frequencies. Six different companies employed ____________________ to develop such software.
114. Each business function¾marketing, human resources, accounting, operations, finance¾has its own
____________________ requirements.
115. A(n) ____________________ system supports an organization’s managers by providing daily reports,
schedules, plans, and budgets.
116. A(n) ____________________ system is an interactive system that locates and presents information needed
to help managers choose among alternatives.
117. ____________________ are designed to assist with decisions and problems such as “What lines of
business should we be in five years from now?”
118. A gigantic network of networks serving millions of computers and providing communication flows among
more than 170,0000 separate networks around the world is the ____________________.
119. A(n) ____________________ is a commercial firm that maintains a permanent connection to the Net and
offers temporary connections to subscribers.
120. Large websites use dedicated workstations¾large computers¾known as ____________________, which
are customized for managing, maintaining, and supporting websites.
121. The actual information system is created by ____________________ the databases, hardware, software,
and operating systems.
122. To prevent unauthorized access, many firms rely on ____________________: use of a secret numeric code
to scramble the characters in the message, so that the message is not understandable during transmission.
123. Information systems are ____________________ and difficult to develop and implement.
124. ____________________ refers to products such as cellular phones, PCs, and audio systems that can be
custom-ordered and delivered the next day.
125. When an employee can work from almost anywhere by plugging into the organization’s information
system, the organization has more flexible ____________________.
126. Information systems can lead to employees’ feeling ____________________ as they gain more access to
information from computers and are able to work in more remote locations.
127. Match the following. You may use a response once, more than once, or not at all.
128. Match the following. You may use a response once, more than once, or not at all.
1. Routing slips, memos and file folders
3
2. Video display, printers and fax machines
5
3. Transforms the data
1
4. Hard drives and CD-ROMs
2
5. Optical scanners and keyboards
6
6. Microsoft Word and Excel
4
129. Match the following. You may use a response once, more than once, or not at all.
1. Search engines
5
Maintain permanent connection to the World Wide
2. Web address
1
Yahoo! and Google are examples of free directories of
3. Web browser
Microsoft’s Internet Explorer
3
4. Internet
6
Similar to the Internet within organizational
provider
7
5. Internet service
Allows outsiders limited access to internal
6. Intranet
4
7. Extranet
2
Gigantic network of networks originally designed by
130. What is the role of information in the manager’s job?
131. Realtors typically keep their own homes on the market longer and get a higher price than when they are
selling someone else’s home. Is that data or information? Why?
1. All the required information was available.
2
2. The information was available when required.
3
3. The information was true, pertinent, and dependable.
4
4. The information pertained to the decision being made.
1
132. Compare and contrast the terms data and information. Give an example of each term.
133. Describe the five building blocks of information technology.
134. Who are knowledge workers? Describe an organization task that a knowledge worker might perform.
135. What is a transaction-processing system? Who would use such a system?
136. You have been asked to design a decision support system to help personnel managers make employment
decisions. What data would you need to have available to build such a system? What types of questions might
an HR manager ask the system?
137. Describe an expert system.
138. Explain the Internet using ISPs, portal sites, intranets, firewalls, and extranets.
139. Distinguish between intranets and extranets.
140. How can information systems be managed?
141. If you were asked to establish an information system for your organization, what factors would you need to
consider in determining your organization’s informational needs? What steps would you go through to establish
the system?
142. Describe the six limitations of information systems and how they impact management decisions.
143. An increasingly common concern for businesses today is information security. Discuss the security
measures that companies are taking to protect their management systems.
144. Can an information system create a sustainable competitive advantage? Explain.
145. Briefly describe the negative effects of information systems on employee behavior in organizations.