Management Chapter 20 which quality guru was heavily involved with quality control

subject Type Homework Help
subject Pages 4
subject Words 614
subject Authors Harold Kerzner

Unlock document.

This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
page-pf1
CHAPTER 20: QUALITY MANAGEMENT
(E) 1. Customers are now demanding
(H) 2. The balance between quality and cost is called:
(E) 3. Quality is defined by the:
(M) 4. In which project life cycle phase does quality begin?
(E) 5. The plan-do-check-act cycle is attributed to:
(E) 6. Which of the following quality gurus focused on the four absolutes of quality?
page-pf2
(E) 7. Which of the following quality gurus developed an approach for determining the cost
of quality?
(M) 8. Crosby believed that the cost of quality was the cost of conformance to quality.
(E) 9. Design of experiments is attributed to:
(M) 10. A document that states the principles of quality would be a quality _____.
(M) 11. The collective term for the formal quality activities and processes is called:
(M) 12. The collective term for the activities and techniques within the overall process is
called:
(M) 13. Which of the following is not one of the four categories of the cost of quality?
page-pf3
(M) 14. Dr. Juran’s cost of quality model suggests that complete elimination of all defects may
not be cost-effective.
(M) 15. The cause and effect chart is used to _____.
(M) 16. A Pareto Diagram is used to identify and prioritize quality problems.
(H) 17. The primary use of control charts is to:
(E) 18. If the upper and lower control limits of a process are set at plus or minus three sigma,
then what percent of the units produced are expected to satisfy the customer’s
requirements?
(M) 19. The fact that random variation is always present in any process is called:
page-pf4
20. Which of the following is not generally a special cause variability?
(E) 21. Acceptance sampling is a statistical process for evaluating a portion of lot for the
purpose of:
(H) 22. The person ultimately responsible for the quality of the deliverable is the:
(H) 23. The alternative to three sigma is:
(M) 24. Which quality guru was heavily involved with quality control charts?
(M) 25. One of the primary reasons for the failure of quality circles is because management
refuses to listen to the quality improvement ideas of subordinates.

Trusted by Thousands of
Students

Here are what students say about us.

Copyright ©2022 All rights reserved. | CoursePaper is not sponsored or endorsed by any college or university.