77. The Blue Rooster is a bakery. It sells 12 flavors of bread, made fresh daily. Some doughs require time to
rise. If they are handled too soon or too late the texture and flavor is ruined. The importance of scheduling
indicates that The Blue Rooster should adopt the ____ perspective.
78. Which two managerial functions utilize quantitative management the most?
79. Limitations of the quantitative management perspective include all of the following EXCEPT
80. Which of the following statements describes the inherent strength in the quantitative management theory?
81. ____ help managers integrate and enlarge their understanding of the three principal schools of management
thought.
82. Which of the following is NOT an output?
83. According to the systems perspective of management, which of the following is NOT an example of a
transformation process for an organization?
84. After ordering from Amazon, customers are asked to review the product and the seller. This is an example
of which part of the system?
85. A system that actively interacts with its environment is best described as a(n)
86. Multiplex Cinemas is a theater with 14 viewing rooms. It employs 50 people. Using the systems theory, it
would be classified as
87. A new animated children’s show does not even get presented to executives unless the merchandising is lined
up. The executives are looking for a(n)
88. The ____ stresses the importance of environmental influences on the organization.
89. The appropriate management behavior that depends on the unique situation is a ____ perspective.
90. The Taliban seek to isolate women and control every aspect of their lives. The Taliban try to create ____
that do not interact with the external environment.
E. open systems
91. Harley-Davidson puts its brand on everything from motorcycles to toys and clothes. It is benefiting from
92. TransAmerica Business is a consulting firm. When hired for a job, the company has financial auditors, tax
experts, management consultants, computer experts, and legal staffers who can work together to solve whatever
problems face the hiring firm. This team approach to problem solving is an example of ____ at work.
93. The broader the solutions, the greater the creativity and possibility for innovation. This is a benefit of which
perspective?
94. The United States Postal Service has been losing money for years. Social media have created many
alternatives for communication. The Postal Service’s decline is an example of
95. Fortis Healthcare Ltd. bought 10 private hospitals in India from Wockhardt Hospitals Ltd. The purchase
expands Fortis’ operations in India. What was Fortis hoping to gain by the interaction of these new businesses
and its existing business?
96. When one firm buys out another because it is thought that the two firms will complement each other in such
a way that the output of the combined firms will be greater than the sum of the current individual outputs of the
two companies, the managers are counting on
97. Newspaper circulation had been declining for years. TLC cable station aired the show Extreme Couponing
that shows cutting coupons from newspaper advertisements. Suddenly demand for newspapers changed course.
Newspapers are benefiting from the ____ created by retailers putting coupons in the advertisements.
98. Edward Bingaman was overheard telling one of his friends, “You always think there is one way to solve a
problem. It just doesn’t work that way. You have to use your head and try different approaches under different
circumstances.” What management theory is Bingaman advocating?
99. The theory based on the idea that the best managerial actions in a given situation depend on the elements of
that situation is known as
100. Staff Sergeant Tyra Bradford is a platoon sergeant. She uses whatever style of management seems to fit the
situation. Her management style fits which theory of management?
101. Dr. White uses whatever style of management seems to best fit the needs of the individual employees. She
was autocratic and rigid with a doctor who had a drug problem. During the same period, she was compassionate
with a nurse who was a single parent with infant twins and bent the rules so she could have time to sort out her
life. Her management style conforms to which theory of management?
102. Abercrombie and Fitch is expanding its international operations. It needs to consider all of the following
challenges EXCEPT
103. The ____ of businesses has increased diversity in many organizations.
104. Which of the following does the text describe as a contemporary management challenge?
105. To obtain greater flexibility and to respond more quickly to the environment, organizations are adopting
106. Why is quality an important management issue?
107. ____________________ is a conceptual framework for organizing knowledge and providing a blueprint
for action.
108. The planning, leading, and controlling by armies throughout history is an example of
____________________ in the past.
109. Charles Babbage applied ____________________ to the production process. This use of
____________________ makes his work a forerunner of the quantitative management theory.
110. Classical management perspective consists of two distinct branches: ____________________ and
administrative management.
111. When AT&T uses time and motion studies to improve productivity, it is applying the principles of
____________________.
112. Henry Gantt was a(n) ____________________ pioneer who developed a chart for scheduling work over a
span of time.
113. Max Weber, Henri Fayol, Lyndall Urwick, and Chester Barnard all were connected to the development of
____________________ management.
114. Mary Parker Follett (1868-1933) worked during the ____________________ era, but she was ahead of her
time in anticipating the behavioral management perspective.
115. Shang believes her managers function best if she assigns them a task and gives them specific instructions
on how to get it done. She exhibits ____________________ behavior.
116. The two branches of the quantitative approach are operations management and ____________________.
117. The perspective of management that involves the extensive use of mathematical modeling of
organizational processes and that almost demands the availability of a computer is ____________________
management.
118. The field of applied management science that is generally concerned with helping an organization more
efficiently produce its goods and services is ____________________ management.
119. Kevin is responsible for the transportation division of Iron Mountain, a document storage company. He
integrates vehicles, people, and schedules into one big operating unit. He uses ____________________ theory.
120. A religious organization that is continually reenergized and refocused will likely avoid
____________________.
121. Anheuser-Busch packaged cans in local college colors. The company was trying to take advantage of the
systems concept of ____________________.
122. Margaret treats employees fairly by treating them differently, each according to individual needs. She
understands the application of ____________________ perspective.
123. Many schools raised ____________________ objections to Anheuser-Busch’s marketing beverages in
college colors, because the schools feared it would appear as if the schools endorsed the product and would lead
to over consumption.
124. The failure of Lehman Brothers raised ____________________ issues about financial industry practices.
125. The entertainment industry is part of the ____________________ economy, which relies heavily on
intangible resources.
126. Put the different perspectives in the chronological order in which they were developed, oldest to most
current.
a.
Quantitative
b.
Classical
c.
Integrating
d.
Behavioral
1.
Developed 1st
2.
Developed 2nd
3.
Developed 3rd
4.
Developed 4th
1.
b
2.
d
3.
a
4.
c
127. Special Exercises
Many of the things that happened in the following story reflect management theory at work.
Indicate the correct answer:
128. Is management more art or science? Use management history and theory to support your answer.
129. What advantages do students of management theory and history have over managers with only practical
experience?
130. Discuss the importance of the classical school of management and identify at least two pioneers and their
major contributions.
131. Imagine centuries ago, you were the manager responsible for building the roads of the Roman Empire. You
only knew and used the scientific management approach. Describe how you would have motivated workers.
How was productivity?
132. Compare and contrast the approach that the proponents of scientific management take to increasing worker
productivity with the approach the human relations school advocates.
133. First, briefly trace the development of the behavioral perspective of management from its origins to the
present. Then list and briefly discuss one contribution and one limitation of the behavioral perspective of
management.
134. Describe the Hawthorne studies and the conclusions supported by them.
135. Briefly discuss the quantitative approach to management. Include in your answer the distinction between
management science and operations management.
136. What is the difference between management science and operations management?
137. What is a universal perspective? List three examples. How does contingency perspective integrate other
perspectives?
138. Choose one contemporary management challenge mentioned in the text. Describe a situation where a
manager faced the challenge. Outline his/her actions. Which management theory did the manager apply?
139. How is a service industry like healthcare affected by globalization?
140. Griffin presents a way of integrating the perspectives of management. Briefly explain the advantages of
using such a framework.