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32.
Which of the following would be a sign of a weak organizational culture?
33.
Corporate mission statements, business practices, symbols and ceremonies, and the
stories people tell can all give clues to
34.
In comparison to organizational culture, organizational climate
35.
Organizational climate consists of the patterns of _____ that shape people's experience of
an organization.
36.
Organizations are _____ systems, which means that they are affected by and in turn affect
their external environments.
37.
Fujiko, a new manager at a company, has been asked to focus on the competitive
environment of the organization. Which of the following is a factor Fujiko should focus
on?
38.
The immediate environment surrounding a firm is known as its
39.
_____ lead to new products, advanced production facilities, and better ways of managing
and communicating.
40.
Advances in 3-D printing have made it easier and faster for architects to create models of
proposed building designs to help clients make more informed decisions. These advances
are an example of changes in the _____ environment.
41.
Using bribery as a business tactic may result in fines for U.S. firms. Which of the following
types of environmental forces at work does this reflect?
42.
_____ are specific government organizations in a firm's more immediate task environment.
43.
_____ are measures of various characteristics of the people who make up groups or other
social units.
44.
The recent legalization of same-sex marriage has major implications for how companies
manage their labor force. For example, companies must now make sure their benefit
packages include all types of family structures. This is an example of how _____ trends
affect businesses.
45.
Which of the following is an element of Michael Porter's model for analyzing the
competitive environment of an organization?
46.
A firm's current competition, suppliers, customers, and the threat of new entrants or of
substitutes are all elements in the _____.
47.
Venus was a low-cost airline that operated in the 1980s. Industry analysts state that
although Venus was able to provide all the services the customers wanted, it was thrown
out of business because of aggressive pricing from larger airline firms. Which of the
following aspects of the competitive environment does this scenario illustrate?
48.
Conditions that may prevent new firms from entering an industry are referred to as _____.
49.
Hospitals and universities are very expensive to run not only due to the capital equipment
that is required for each but also due to the personnel such as specialized medical doctors
and researchers. The cost of these types of institutions is an example of _____.
50.
A(n) _____ is a potential threat; customers use it as an alternative, buying less of one kind
of product but more of another.
51.
If many factors prevent new companies from entering an industry, the
52.
Which of the following is an example of a potential substitute product?
53.
Organizations must acquire a variety of resources in order to produce a product or service
of value. These resources may include materials, equipment, financing, or even
employees. The sources that provide these various resources are referred to as _____.
54.
_____ are fixed costs buyers face if they change suppliers.
55.
Mount Albion Financial Planning uses the services of Food-to-Go, which runs the
employee cafeteria in the building and also caters business meetings at a discounted rate
because of the volume of business it does with Mount Albion. The other available cafeteria
services do not provide catering. In this case, if Mount Albion decides to terminate Food-
to-Go's contract and shift to some other service, it is likely to create _____.
56.
_____ refers to management of the network of facilities and people that obtain materials
from the outside, transform them into products, and distribute the products to customers.
57.
A customer who purchases raw materials or wholesale products before selling them to
other parties is known as a(n) _____.
58.
The main difference between a final consumer and an intermediate consumer is that
59.
Giving consumers what they want or need, the way they want it, the first time is known as
_____.
60.
Environmental _____ refers to the degree of discontinuous change that occurs within the
industry.
2-80
61.
Hi-Performer Sporting Equipment managers engage in an annual organizational
assessment, trying to predict industry changes as well as possible opportunities and
threats. They look at issues, such as who their competitors are, current entry barriers, and
what substitutes exist for their products. This assessment is called _____.
