41.
Which of the following is a social networking site?
42.
_____ is a form of a microblog and allows you to send and receive text
messages of roughly 140 characters or fewer.
43.
_____ is the professional equivalent of Facebook.
44.
Which of the following is a popular social shopping service?
45.
Games where thousands or millions of people play and interact in a robust
virtual world are known as ____.
46.
Which of the following is a popular MMORPG?
47.
All organizations are seeking ways to build sustainable practices and
processes that address the needs of the three Ps. What are the three Ps?
48.
_____ is the use of a mobile device and its location to check into locations
such as businesses and entertainment venues, find friends and their
locations, and receive rewards and take advantage of “specials” based on
location.
49.
Which of the following Google products is a social locationing system?
50.
_____ is the most popular social locationing system.
True / False Questions
51.
The distribution chain is simply the path followed from the distributor of a
product or service to the end consumer.
52.
A supply chain management system automates inventory tracking but still
requires that information be transferred manually.
53.
Too many products on hand means that too much money is tied up in
inventory and it increases the risk of obsolescence.
54.
Domestic supply chains rarely use inter-modal transportation.
55.
Lower costs in the supply chain lead to increase in market share and top-
line revenue.
56.
Revenue and profit are optimized by a well-designed supply chain
management.
57.
Information partnership occurs when all functional areas in a company
cooperate by integrating their IT systems.
58.
Information partnerships require the integration of IT systems from two or
more independent companies.
59.
A CRM system uses information about customers to gain insights into their
needs, wants, and behaviors in order to serve them better.
60.
E-mail, fax, phone, and the Web are all ways in which most companies
interact with their customers. This approach is known as multi-channel
service delivery.
61.
Customer relationship management is simply a collection of software.
62.
It is far more expensive to retain an existing customer than it is to acquire a
new customer.
63.
Customer service and support functions are multi-channel.
64.
Analytics are hard-core, numerical data that allow people to analyze
operations and processes and make better decisions.
65.
Both the front office and the back office systems send customer
information to the corporate database.
66.
Software-as-a-service (SaaS) is a delivery model in which you buy the
software outright.
67.
All the associated costs of having software in-house represent variable
costs.
68.
An ERP system includes all technology systems and software in your
organization.
69.
Financial strength for research and development is considered one of the
major vendor qualities for ERP product selection and implementation.
70.
CRM was a precursor technology to ERP.
71.
An ERP system represents a massive, long-term business investment in a
software system with a single focus; such systems are often brittle, slow,
and nonextensible.
72.
An ERP system is required to have a decentralized database that organizes
and manages information.
73.
ERP systems can improve organizations’ functionalities in a single day.