58. Which of the following occupations would not be categorized as an “interaction” job?
A) sales representative
B) operations manager
C) business manager
D) engineer
59. Which of the following decisions requires knowledge based on collaboration and interaction?
A) How long will it take to manufacture this product?
B) In which geographical locations are our products garnering the most sales?
C) Should we work with outside vendors on new products and services?
D) Which product design is the most efficient for the user in terms of energy use?
60. All of the following are direct business benefits of collaboration except for
A) improved financial performance.
B) improved compliance with government regulations.
C) improved customer service.
D) improved quality.
61. Which of the following types of collaboration tools allows you to communicate with avatars using text
messaging?
A) screen sharing
B) large audience Webinars
C) collaborative writing
D) virtual worlds
62. Which of the following is not one of the reasons for the increased business focus on collaboration and
teamwork?
A) the need for creating innovative products and services
B) the need for more efficient work hierarchies
C) growth of “interaction” jobs
D) greater global presence
63. All of the following statements regarding Lotus Notes are true except which one?
A) It is a widely used collaboration tool at larger firms.
B) It provides capabilities for wikis and microblogging.
C) It provides tools for full version control of all company documentation.
D) It began as an e–mail and messaging client.
Objective: 2.4
64. Which of the following is not one of the four main classifications for collaboration tools identified by the
space/time matrix?
A) synchronous/colocated
B) different time/remote
C) same time/remote
D) remote/colocated
65. An example of a collaboration tool that supports colocated, asynchronous collaboration is
A) e–mail.
B) a MUD.
C) a team room.
D) a wall display.
66. The principal liaison between the information systems groups and the rest of the organization is a(n)
A) information systems manager.
B) CTO.
C) programmer.
D) systems analyst.
67. A ________ is a senior manager who oversees the use of IT in the firm.
A) CFO
B) CIO
C) CEO
D) CTO
68. Which of the following roles falls into the duties of an information systems manager?
A) acting as liaison between the information systems group and the rest of the organization
B) translating business problems into information requirements
C) writing software instructions for computers
D) managing data entry staff
69. The ________ helps design programs and systems to find new sources of knowledge or to make better use of
existing knowledge in organizational and management processes.
A) CPO
B) CKO
C) CSO
D) CTO
70. The CPO is responsible for
A) overseeing the use of information technology in the firm.
B) making better use of existing knowledge in organizational and management processes.
C) ensuring that the company complies with existing data privacy laws.
D) enforcing the firm’s information security policy.
71. A(n) ________ is a set of logically related activities for accomplishing a specific business result.
72. Applications that allow managers to interactively manipulate current and historical data to discover patterns
and trends that will help their decision making are referred to as ________.
73. An ESS commonly uses a(n) ________ to display an array of charts and graphs of a business’s key
performance indicators.
74. A Web interface used to present integrated personalized business content to users is called a(n) ________.
75. ________ applications span the entire firm, integrating information from multiple functions and business
processes to enhance the performance of the organization as a whole.
76. Supply chain management systems are one type of ________ system because they automate the flow of
information across organizational boundaries.
77. A state Web site that allows citizens to pay parking fines online is a form of ________.
78. ________ are highly trained technical specialists who write the software instructions for computers.
79. ________ are representatives of departments outside of the information systems group for whom
applications are developed.
80. IT ________ includes the strategy and policies for using information technology within an organization.
81. What is the connection between organizations, information systems, and business processes?
82. What are cross–functional business processes? Give an example.
83. Your aunt has asked you for your suggestions to make her business, a local sandwich shop, more efficient.
Describe at least three types of business processes that a sandwich shop has. Can any be better coordinated
through the use of information systems?
84. The retail home improvement chain you work for, DIY Discount, has noticed that one of its brands of faucets
is not selling nearly as well as anticipated. What information systems of the business will you use to
determine the reason for the poor sales? Discuss what information you will retrieve from which system.
Which of the information systems will be most important for your analysis? Which of the systems will be
least important?
85. Identify and discuss the major types of information systems that serve the main management groups within
a business. What are the relationships among these systems?
86. Apex Vacuum, a family–owned manufacturer of budget vacuums, has grown exponentially over the last few
years. However, the company is having difficulty preparing for future growth. The only information system
used at Apex is an antiquated accounting system. The company has one manufacturing plant located in
Arkansas; and three warehouses, in Arkansas, Delaware, and California. The Apex sales force is national,
and Apex purchases about a third of its vacuum parts and materials from a single overseas supplier. You
have been hired to recommend the information systems Apex should implement in order to maintain their
competitive edge. However, there is not enough money for a full–blown, cross–functional enterprise
application, and you will need to limit the first step to a single functional area or constituency. What will you
choose, and why?
87. Describe at least two benefits of using enterprise systems.
88. You have been hired to work with 10 salespeople from different branches of a national business in creating
an online training site for new sales employees. Identify six collaboration tools that are available to help the
team work together. Which single tool would be the most helpful for the project, in your opinion, and why?
89. You have been hired by an international architectural firm, with offices in Singapore, Paris, and Mumbai.
The firm would like architects and draftspeople from different teams to be able to collaborate efficiently.
How will you determine what the best collaboration tools are for their needs?
90. Describe the role of IT governance within the firm.