NAT: AACSB standard: Ethical Understanding and Reasoning CD: Analysis
61. Which of the following is the first of the four questions in the four-way test?
a.
Is it fair to all concerned?
b.
Would I be proud to tell relevant stakeholders my decision?
c.
Is it the truth?
d.
Will it build goodwill and better friendship?
62. ___________means trying to creating a win-win situation for all relevant stakeholders so that
everyone benefits from the decision.
a.
Code of ethics
b.
Stakeholders’ approach to ethics
c.
The golden rule
d.
Social responsibility
63. The collective behavior by _____________ establishes a company’s ethical conduct.
a.
top management
b.
stakeholders
c.
employees
d.
stockholders
64. ________________ hold(s) the ultimate responsibility for the ethical behaviors in an
organization.
a.
Management
b.
The employees
c.
Human resources
d.
Stakeholders
65. Jela works for a company that creates parts for playground slides. He noticed that during
production, several parts were not passing necessary tests to ensure top-notch safety
requirements. When he told his manager, she said not to worry about it because it was only a
few of them and no one would notice. Jela believed this to be wrong and went to the media with
this information. Jela is an example of a/an _________.
a.
mole
b.
whistle-blower
c.
instigator
d.
informant
66. Employees should be encouraged to expose what they believe to be unethical behavior by their
fellow employees. This is called _____________.
a.
social responsibility
b.
whistle-blowing
c.
ethical reporting
d.
social auditing
67. Joaquin, the human resource manager for his company, is reviewing current laws and ethics
with three of his employees who will be travelling overseas for a nine-month business
partnership with a foreign company. The laws they are reviewing are only accountable to U.S.
companies regarding bribery. What act is Joaquin reviewing with his employees?
a.
FICA
b.
FERPA
c.
FMLA
d.
FCPA
68. After the oil spill by BP in the Gulf of Mexico, BP began cleaning up the shores and investing
their time and money in the affected ports, cities, and businesses in order to regain more
customers again. This is an example of ____________
a.
corporate social responsibility
b.
total quality management (TQM)
c.
ethical relations
d.
social quality management
69. Social responsibility is the conscious effort to operate in a manner that creates a win-win
situation for__________.
a.
all shareholders
b.
all stakeholders
c.
all employees
d.
the organization
70. Joaquin is a human resource manager for a midsize corporate firm. The recent construction
project that was completed in his department has been approved by the rest of the corporation
because of his energy-saving improvements, which are providing an overall reduction of natural
resources by the firm. The project was a win-win for all the stakeholders. This is considered to
be ____________.
a.
social responsibility
b.
Total Quality Management (TQM)
c.
resource optimization
d.
competitive advantage
71. Corporate social responsibility (CSR) has been called enlightened self-interest because firms
will be motivated to engage in CSR activities when ____________.
a.
customers demand it
b.
competitors engage in similar activities
c.
laws are passed that require it
d.
the benefits outweigh the costs
72. When Walmart stated that it would cut nearly 20 million metric tons of greenhouse gas
emissions from its supply chain, it pressured all of the suppliers to meet its _____________
standards.
a.
ethical
b.
sustainability
c.
performance
d.
LEED
73. _____________ meets the needs of the present world without compromising the ability of
future generations to meet their own needs.
a.
Moral development
b.
Sustainability
c.
Global sourcing
d.
Social responsibility
74. Joaquin is a human resource manager for a midsize corporate firm. He recently had
improvements done to his offices that have saved the company more than 25% of operating
costs due to the energy-saving upgrades. Joaquin is now trying to convince the rest of the
department managers to commit to similar improvements. Joaquin is advocating for company
_______________.
a.
transformation
b.
sustainability
c.
LEED
d.
customer value
75. Socially responsible managers focus on measuring profits, corporate social responsibility, and
environmental impact. This is sometimes referred to as the ____________.
a.
triple measures of success
b.
triple outcomes assessment
c.
triple bottom line
d.
triple stakeholder benefit
76. Unethical behavior in which companies deceptively use public relations or other marketing
messages to promote the perception that an organization’s products, aims, or policies are
environmentally friendly is called ____________.
a.
corporate greening
b.
greenwashing
c.
greenlighting
d.
greenification
TRUE/FALSE
77. The five components of internal environment include mission, value, system processes,
resources, and organization.
78. Stakeholders are people whose interests are affected by organization behavior.
79. An organization’s culture is manifested in the key values and principles that leaders preach and
practice and in its employees’ attitudes and behavior.
80. Strengthening an organizational culture is not a program with a starting and ending date; it is an
ongoing process.
81. Customers, competition, and the economy are all task factors.
82. It is possible for a business to obey government laws and regulations and still behave
unethically.
83. Absolutism is the idea that there is no absolute truth or right or wrong.
84. Because of their personalities, some people have a higher level of ethics than others.
85. Postconventional-level behavior is motivated by the desire to live up to others’ expectations.
86. The first level of moral development is the preconventional level.
87. The four-way test includes the question, “Would I be proud to tell relevant stakeholders my
decision?”
88. Research shows that making a decision without using an ethical guide leads to less ethical
choices.
89. A code of ethics is also considered a code of conduct.
90. Businesses can’t always create a win-win for all stakeholders because the stakeholders often
have conflicting objectives.
91. There is a clear and easily measured positive impact of corporate social responsibility on
corporate profits.
92. A firm can be between levels of corporate social responsibility or be on different levels for
different issues.
93. A statement on Ben & Jerry’s website says: “Through our business, partnerships and advocacy,
we will seek ways to organize, educate and mobilize citizens at the grassroots level in support of
peace-building efforts, and to celebrate peace-building efforts around the world.” Based on this,
it would be most appropriate to categorize the company as one that operates at the ethical level
of corporate social responsibility.
94. From 1948 to 1996, liquor companies voluntarily refrained from advertising hard liquor
products on television. Based on this, it would be most appropriate to categorize the companies
in this industry as operating during that time period at the benevolent level of corporate social
responsibility.
95. CSOs are in charge of the corporation’s environmental programs.
96. Unlike the United States, trust in business is high across other countries, including those in
Europe and Asia.
97. One of the difficulties inherent in addressing ethics in a global external environment is that with
specific country characteristics come varying ethical standards.
ESSAY
98. List and describe the five internal environmental factors.
99. Using your school as an example, describe the four components of the systems process. Be sure
to explain where you, the student, fit in the overall process.
100. Describe the three levels of organizational culture and their relationship to each other.
101. You have recently come on board as manager of a local non-profit that works to help adopted
children find their birth parents. Though the organization serves a strong purpose and has a very
high success rate, the culture of the organization is weak. Please offer a brief plan to strengthen
the culture of the organization.
102. Describe how the nine external environmental factors can affect the internal business
environment.
103. You have been the manager of a popular night club for the past three years. The night club
industry is highly vulnerable to the external environment. Please select and discuss one task
factor and one general factor that you think are most important to this industry.
104. Compare the three levels of moral development.
105. Explain the stakeholders’ approach to ethics.
106. You recently have been promoted to the position of lead manager at a local casino. In your
position, you are responsible for auditing the daily intakes from all of the poker tables. Because
you started as a poker dealer, you know how easy it is to pocket chips and then cash them in and
since you have a good relationship with your team, you know you could take this opportunity to
make some extra cash. Just in case you were tempted to run this scam, which of the five simple
guides for ethical behavior would you call on to not take the chips?
107. Give some examples of how all companies need to be socially responsible to external
environmental stakeholders.
108. Identify and define the three levels of corporate social responsibility. Give at least one example
for each.
