Management Chapter 2 When Firm Strives Find Ways Help

67.

(p. 51)

When a firm strives to find ways to help its suppliers and customers reduce their costs or to

increase the costs of their competitors, it is pursuing a strategy of _______________.

68.

(p. 52)

When customers become dependent on mutually beneficial inter-enterprise information

systems, they become reluctant to switch to a company’s competitors because they would

incur all following costs except:

69.

(p. 52)

Companies like Wal-Mart extend their networks to their customers and suppliers in order to

build innovative continuous inventory replenishment systems that would lock in their business.

This creates a(n) _______________ information system.

70.

(p. 53)

A serious problem of competitive advantage is that:

71.

(p. 54)

A company that places a strategic focus on customer value recognizes that __________,

rather than __________, has become a primary determinant in a customer’s perception of

value.

72.

(p. 54)

Companies that consistently offer the best value from the customer’s perspective do all the

following, except:

73.

(p. 55)

A customer-focused business can build customer value and loyalty by:

74.

(p. 55)

A transaction database allows all of the following activities except:

Linking employees and distribution partners to customers

D.

None of these activities are supported by a transaction database.

75.

(p. 55–56)

According to the textbook case, innovation in information systems at Universal Orlando comes

from thinking like a:

C.

D.

IT specialist

76.

(p. 56)

Add value to its products and services, and thus add a margin of value to the firm.

C.

Create the perception of value and goodwill to employees.

The value chain framework can be used to view a firm as a series, a chain, or a network of

basic activities that:

D.

Create a smooth-flowing chain of events between the supplier and the customer.

Making a loyal customer feel special with website personalization

Letting customers place orders directly, or through distribution partners

C.

Letting customers check order history and delivery status

All of the choices are correct.

77.

(p. 57)

Which of the following is a primary business process?

78.

(p. 57)

All of the following are primary business processes, except:

79.

(p. 57)

Which of the following is a support process?

80.

(p. 57)

All of the following are support processes, except:

81.

(p. 58)

Business process reengineering is best defined as:

82.

(p. 58)

Business process reengineering (BPR) is often referred to as:

83.

(p. 58)

Business process reengineering (BPR) incorporates all the following strategies, except:

84.

(p. 61)

Traditional business improvement includes:

85.

(p. 61)

Business process engineering includes:

86.

(p. 61)

Traditional business improvement includes all the following, except:

87.

(p. 61)

Business process redesign includes all the following, except:

88.

(p. 62)

Organizations are changing from a competitive environment in which mass-market products

and services were standardized, long-lived, information-poor, and exchanged in one-time

transactions to an environment in which companies compete globally with niche-market

products and services that are _______________.

89.

(p. 62)

An agile company supports all the following except:

90.

(p. 63)

_______________ agility is the ability to co-opt customers in the exploitation of innovation

opportunities.

91.

(p. 63)

_______________ agility is the ability to leverage assets, knowledge, and competencies in the

exploration and exploitation of innovation opportunities.

92.

(p. 63)

_______________ agility is the ability to accomplish speed, accuracy, and cost economy in

the exploitation of innovation opportunities.

93.

(p. 65)

Which of the following is not a strategy of a virtual company?

94.

(p. 66)

Explicit knowledge deals with:

95.

(p. 66)

Tacit knowledge deals with:

96.

(p. 66)

Accessing and retrieving documents that have been stored online is a function of

_______________.

97.

(p. 66)

Real-time information management, communication, and collaboration are a function of

_______________.

98.

(p. 66)

Performance support, building expert networks, and leveraging organizational know-how are a

function of _______________.

99.

(p. 66)

The goal of knowledge management systems (KMS) is to help knowledge workers

_______________ important business knowledge.

100.

(p. 67)

According to the textbook case, the Matter Page System at Goodwin Proctor increases

efficiency of their attorneys by.

101.

(p. 46)

A firm can survive and succeed in the long run if it successfully develops strategies to confront

the five _______________ forces that shape the structure of competition in its industry.

102.

(p. 46)

When an organization uses information technology to develop products, services and

capabilities in order to gain a strategic advantage over competitive forces in the global

marketplace, it is using information systems in a _______________ role.

103.

(p. 49)

The competitive threat of _______________ is often at its strongest during periods of rising

costs or inflation.

104.

(p. 49)

A _______________ strategy is a competitive strategy by which a firm seeks to become a low–

cost producer of products and services in the industry.

105.

(p. 50)

When using a(n) _______________ strategy, a firm seeks to find new ways of producing or

distributing its products and services that are so different from the way business has been

conducted that they may alter the fundamental structure of the industry.

106.

(p. 52)

_______________ are the costs in time, money, effort, and inconvenience that it would take a

customer or supplier to move its business to a firm’s competitors.

107.

(p. 53)

If a company has successfully increased the amount of investment or the complexity of the

technology required to compete in an industry or a market segment, it has raised

_______________ that would discourage or delay other companies from entering the market.

108.

(p. 53)

Although large investments in technology can create entry barriers for present or prospective

players in an industry, the barriers can evaporate over time as competitors employ the new

technologies. This is an example of IT becoming a competitive _______________.

109.

(p. 53)

When a strategy or action becomes a(n) _______________, it means that instead of creating

an advantage, the strategy or action becomes necessary simply to compete and do business

in the industry.

110.

(p. 54)

A customer-focused business has a strategic focus on customer _______________, which

recognizes that quality rather than price has become the primary determinant in a customer‘s

perception of value.

111.

(p. 56)

In the _______________ concept, some business activities are primary processes while

others are support processes.

112.

(p. 57)

According to the value chain concept, _______________ processes within the organization

would include human resources management and technology development.

113.

(p. 58)

_______________ is defined as the restructuring and transforming of a business process by a

fundamental rethinking and radical redesign to achieve improvements in costs, quality, speed,

and service.

114.

(p. 58)

Many companies have found that organizational _______________ approaches are an

important enabler of business process re-engineering.

115.

(p. 63)

A(n) _______________ company can make a profit in markets with broad product ranges and

short model lifetimes, and it can produce orders individually and in arbitrary lot sizes.

116.

(p. 64)

A _______________ company can be defined as an organization that uses

telecommunications networks and other information technology to link people, assets, and

ideas.

117.

(p. 64)

Virtual companies develop alliances and extranet links that form _______________

information systems with suppliers, customers, subcontractors, and competitors.

118.

(p. 64)

People and corporations are forming virtual companies as the best way to implement key

business strategies and alliances that promise to ensure success in today’s turbulent

_______________ climate.

119.

(p. 66)

The concept of _______________-management refers to organizing and sharing the diverse

forms of business information created within an organization. This includes managing project

and enterprise document libraries, discussion databases, hypermedia web site databases, and

other types of knowledge bases.

120.

(p. 66)

_______________ knowledge deals with “how-to” knowledge, which resides in workers.

121.

(p. 66)

_______________ knowledge is made up of data, documents, and things written down.

122.

(p. 66)

Enterprise Intelligence, Information Creation, Sharing, and Management, and Document

Management are the three levels of _______________.

123.

(p. 66)

Leveraging organizational “know-how”, performance support, interacting with operational

databases, and building expert networks are part of the _______________ level of knowledge

management.

124.

(p. 66)

Capturing and distributing expert stories, real-time information management, communication

and collaboration, and new content creation are part of the _______________ level of

knowledge management.

125.

(p. 66)

Accessing and retrieving documents stored online are part of the _______________ level of

knowledge management.

2 Summary