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83) What research on a company will help you determine if you might be a good fit?
A) Examining its list of accomplishments on its webpage.
B) Looking for statements about how the company treats its employees, under its core values.
C) Searching for profiles on LinkedIn.
D) Reading reviews on Yelp.
E) Performing a Google search on the company's background.
84) A mission statement tells you
A) how the company treats its employees.
B) when the company was founded.
C) how the company evolved.
D) what the company wants to become or achieve over time.
E) goals the company is pursuing.
85) Monique is preparing for an upcoming interview. She is not really sure where to start. She has
heard that it is best to just relax, get a good night's sleep, and walk in confident. As she is telling
you all of this, you are thinking of how to respond. Which of the following would be good advice
to give Monique?
A) Identify your values and be sure to identify them for the recruiter.
B) Search the Facebook pages of the employees so you can share what you have in common.
C) Do your homework on the company, search their website and prepare smart questions to ask.
D) Think about your salary requirement and then add an additional 25 percent so you have room to
negotiate.
E) Ask your friends how they like the company products so you can give actual feedback during
your interview.
86) Shay wanted to motivate her employees to perform at a higher rate. She has heard that you can
pay employees for being more efficient. She begins to offer bonuses, yet she starts to see a decline
in productivity and people living in fear of losing of their jobs. Why might that happen?
A) Weberism
B) Therblig
C) Maslow Hierarchy
D) McGregor Effect
E) Taylorism
87) Corinne believed in solving issues between managers and employees by talking and finding
solutions together, so when a group of employees brought the following problem to her, she was
perplexed as to what to do. Read the problem and then decide which choice best fits her possible
solution. "Employees came to Corinne to complain that their supervisor was making sexual
advances towards them. He was offering to buy them drinks after work and has even commented
on the clothes they are wearing. It has made them feel very uncomfortable."
A) Corinne would listen to the employees and be optimistic that she could make the manager
change behavior.
B) Corinne would use the process of integration and sit everyone down together to talk it through.
C) Corinne would listen to the employees and then dismiss them since she thought they just did not
want to work.
D) Corinne would work with the manager to make sure that he continued to pay attention to them
but in a different manner.
E) Corinne would study whether the employees were in the correct jobs and move them if need be.
88) Sal needs to figure out how to schedule employees to cover shifts at the hospital during the
holidays. He needs to be sure that there are enough doctors, nurses, janitors, receptionists, lab
technicians, and radiologists on staff so that any emergency would not put the hospital into crisis
mode. Even though billing and intake are not critical to emergencies they also will need coverage.
How will Sal figure out how many staff he needs to keep the hospital functional throughout the
holidays?
A) He can use operations management.
B) He can use the contingency viewpoint.
C) He can use the human relations movement.
D) He can use total quality management.
E) He can use management science.
89) Sully is a top executive, but he has a troublesome manager. He has heard that this manager is
constantly changing his mind about how he wants reports written, what priorities the team is to
work on and when they are to submit deliverables. Sully has heard him described as a "flavor of the
day" kind of boss. Sully has known this manager for a long time and feels that this manager just
needs some guidance and redirection. What should Sully do?
A) Use an evidence-based management strategy to bring rationality to his decision making.
B) Explore the use of synergy to see if what the manager is trying to do makes sense, so focus on
the messaging.
C) Focus on TQM by listening to and learning from customers and employees to support
continuous quality improvement.
D) Ignore the situation as this is most likely a phase and it will pass soon.
E) Try a contingency viewpoint emphasizing there is not one best way to fix all problems.
90) This question has two parts; be sure to answer each one.
First, describe the four principles of science that Frederick Taylor believed managers could use to
improve workers' productivity.
Second, imagine that you manage a small landscaping firm where you believe that the workers are
being lazy because they are resentful of having to work in high levels of heat and humidity.
Describe the specific actions you would take to overcome this lack of productivity among this
group of workers.
91) This question has two parts; be sure to answer both.
First, explain the five positive bureaucratic features that Max Weber believed contributed to a
better-performing organization.
Second, imagine that you are the manager of a small catering company that specializes in catering
outdoor events, such as weddings and graduation parties. Apply each of Weber's five bureaucratic
features to your business, explaining how you will use each to your advantage.
92) This question has two parts; be sure to answer both.
First, articulate why the classical viewpoint is important, providing an example of a successful
company that has benefited from applying the theories of the classical viewpoint.
Second, imagine that you manage a scientific lab that develops women's health and beauty
products. Give two examples of how you might apply the classical viewpoint in the lab.
93) This question has two parts; be sure to answer both.
First, explain the three ways Hugo Munsterberg believed psychologists could contribute to
industry.
Next, imagine that you manage a hair salon and apply each of Munsterberg's principles to your
daily tasks as a manager.
94) This question has two parts; be sure to answer both.
First, explain at least one of Mary Parker Follett's ideas on how organizations should become more
democratic.
Next, suppose you work at an advertising agency as an account manager. You are responsible for
keeping your clients (the advertisers) happy, but you do not do the creative work of designing the
ads. Explain how you might manage a conflict with one of your most talented ad designers, who
does not agree with the client's ideas and does not want to implement them.
95) Describe the Hawthorne effect. Explain the flaws in the studies, but also explain the studies'
lasting contribution to management.
