96) This question has two parts; be sure to answer both.
First, contrast Theory X and Theory Y, explaining why both theories are important.
Next, imagine that you manage a staff of six paralegals at a law firm. One of your employees,
Zena, is usually a good worker, but lately her performance has been slipping. List two things you
might say to Zena if you are a Theory X manager and two things you might say to Zena if you are
a Theory Y manager.
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97) This question has two parts; be sure to answer both.
First, describe the four parts of a system.
Next, imagine that you own a one-person business. You create beautiful, elaborate wedding cakes
(for which you charge a large sum of money). What are the components of your wedding cake
business system?
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98) This question is composed of two parts; be sure to answer both.
First, compare and contrast open and closed systems. Explain why almost all businesses today
have an open system.
Next, suppose you manage a business in which you hire young musicians to give lessons to school
children. In what ways will you need your business to be open?
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99) This question has two parts; be sure to answer both.
First, explain the contingency viewpoint, explaining what it means.
Next, suppose you are a literary agent running your own business. You represent a large number of
successful writers, and you have made it clear on your website that you are no longer taking on
new writers as clients. One day a person you respect tells you about an unpublished writer who is
simply fantastic and has the makings of an incredibly successful novelist. If you adopt the
contingency viewpoint, what is your response? What would your response be if you do not believe
in the contingency viewpoint?
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100) This question has two parts; be sure to answer both.
First, define total quality management and explain its four components.
Next, imagine you work as a manager for a company that builds and sells expensive, upscale men’s
watches. Explain how you would implement a TQM approach at your company.
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101) This question contains two parts; be sure to answer both.
First, define learning organization and describe the three parts of a learning organization.
Next, imagine that you are a publisher of fiction, and your publishing house considers itself a
learning organization. Give an example of how your publishing house might implement each of
the three parts of a learning organization.
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102) How does studying theoretical perspectives prepare you for being a manager? Explain each
reason with an example.
103) Describe how airlines use management science to determine flight schedules, numbers of
pilots and flight attendants, amount of fuel, and number of snacks needed?
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104) You have just received a call from ABC Manufacturing to schedule an interview. You want
to be prepared and impress them with your skills not only the ones on your résumé, but your soft
skills too. Describe how you will prepare for the interview.
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