53) Fast design cycles are a result of the departmental approach to design.
54) Deming stressed the need for work standards on the factory floor.
55) Management by objective refers to a process of setting annual goals that are binding on the
employee.
56) The three aspects of the Juran trilogy are planning, control, and improvement.
57) Control involves gathering data about a process to ensure the process is consistent.
58) Breakthrough improvement implies the process has been studied and that some major
improvement has resulted in large nonrandom improvement to the process.
59) The theory of scientific management was proposed by Joseph Juran.
60) According to the theory of scientific management, the managers and engineers should be
responsible for planning and executing the plans.
61) Kaoru Ishikawa is credited with democratizing statistics.
62) The major theoretical contribution of Ishikawa is his emphasis on total involvement of the
operating employees in improving quality.
63) According to Kaoru Ishikawa, the ideal state of quality control is when inspection is no
longer necessary.
64) Feigenbaum’s three-step process to improve quality include quality leadership, quality
technology, and organizational commitment.
65) Hothouse quality refers to quality programs that receive a lot of hoopla and no follow-
through.
66) The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.
67) The Taguchi method provides a method for adjusting the mean of a process by optimizing
controllable variables.
68) Quality loss function and robust design are concepts included in Ishikawa’s quality
philosophy.
69) Ideal quality refers to a reference point for determining the quality level of a product or
service.
70) The Taguchi concept of robust design states that products and services should be designed so
that they are inherently defect-free and of high quality.
71) Tom Peters is the principle pioneer of benchmarking.
72) Robert C. Camp’s approach to management is value-based in that he proposes that people in
management live a life that balances professional with personal and spiritual growth.
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73) Michael Hammer and James Champy are most closely identified with reengineering.
74) Discuss the contributions of W. Edwards Deming to quality thinking.
75) State Deming’s 14 points for management.
76) Differentiate between control and breakthrough with an example.
77) Describe Pareto analysis.
78) Discuss the contributions of Kaoru Ishikawa to quality thinking.
79) Discuss the contributions of Armand Feigenbaum to quality thinking.
80) Discuss the contributions of Philip Crosby to quality theory.
81) Explain the Taguchi concept of robust design.
82) Discuss the contributions of Stephen R. Covey to quality thinking.
83) Explain the concept of reengineering proposed by Michael Hammer and James Champy.
84) Which of the following variables is at the core of quality management?
A) quality breakthrough
B) quality assurance
C) strategic planning
D) information analysis
E) team approach
85) Which of the following variables is not at the core of quality management?
A) leadership
B) employee improvement
C) customer role
D) philosophy
E) environmental characteristics
86) Which of the following variables would not be considered core, but is important in a
supporting role in quality management?
A) quality assurance
B) information analysis
C) customer role
D) philosophy
E) leadership
87) Quality experts agree that quality can be assured only during the ________ phase.
A) production
B) marketing
C) analysis
D) testing
E) design
88) Which of the following factors is not addressed by the reengineering approach to quality
improvement?
A) team approach
B) information analysis
C) strategic planning
D) customer focus
E) quality assurance
89) The idea that successful firms adopt aspects of each of the various approaches to quality is
referred to as a(n) ________ perspective.
A) engineering
B) operations
C) contingency
D) customer focus
E) quality assurance
90) The underlying precept of reengineering is that firms can become inflexible and resistant to
change.
91) Firms that are successful in improving quality take a contingency approach.
92) Strategic planning is at the core of quality management.
93) Fact-based improvement refers to an approach that favors information gathering and
analysis.
94) The reengineering approach focuses on the need for in-depth information gathering and
analysis.
95) Identify and briefly discuss the core quality management content variables.
96) Building a theoretical framework for quality management begins with ________.
A) engineering
B) operations
C) contingency
D) leadership
E) team building
97) Strategic Planning is part of the framework for quality management.
98) Supplier focus is part of the framework for quality management.
99) Information analysis is core in the theoretical framework for quality management.
100) Leadership is core in the theoretical framework for quality management.
101) Describe the theoretical framework for quality management.