Chapter 2: History of Management
TRUE/FALSE
1. Human relations management focused on managers’ roles and authority.
2. According to the principles of scientific management, work and the responsibility for the work should
be divided equally between workers and management.
3. Frank and Lillian Gilbreth studied the psychology of groups.
4. Technological management involves managing the daily production of goods and services.
MULTIPLE CHOICE
1. How did the Industrial Revolution change jobs and organizations?
a.
Managers realized the importance of synergistic tasks.
b.
Managers realized the importance of customer relations.
c.
Low-paid, unskilled workers running machines began to replace high–paid, skilled
artisans.
d.
Skilled jobs were performed in homes rather than in factories.
e.
Managers learned to use delegation.
2. The goal of scientific management was to:
a.
make sure workers did not consider their work boring or repetitive
b.
decreased wages for individual workers
c.
eliminate conflict between workers and management
d.
find the one best way to perform each task
e.
find different ways to motivate workers
3. The Gantt chart:
a.
was a precursor to the organizational chart
b.
is a chart that shows when and where tasks need to be completed so that a job can be
completed in a timely fashion
c.
was an early method for breaking jobs down into their smallest common denominator
d.
was a major tool of scientific managers and is not widely used today
e.
is a method for continuous training of front-line employees
4. Which of the following management theorists helped develop human relations management?
a.
Max Weber
b.
Mary Parker Follett
c.
Henri Fayol
d.
Frederick Taylor
e.
Henry Gantt
5. At about the same time as management theorists were developing scientific management principles in
the United States, Max Weber was in Europe developing:
a.
human relations management
b.
group dynamics theory
c.
systems management
d.
contingency management
e.
bureaucratic management
6. Today thanks to _____, Unverferth, a farm equipment manufacturer, was able to use computer-assisted
design in the development of its new 12-row subsoiler for cotton production.
a.
Henry Ford
b.
Henry Gantt
c.
Gaspard Monge
d.
Eli Whitney
e.
Pietro Beretta
7. Nearly all organizations should be viewed as ______ that interact with their environments and depend
on them for survival.
a.
covert systems
b.
open systems
c.
synergistic subsystems
d.
closed systems
e.
entropic subsystems