Package Title: Chapter 2, Testbank
Course Title: Schermerhorn, Exploring 5e
Chapter Number: 2
Question type: Multiple Choice
1) Which of the following management styles came first?
a) Classical approach
b) Humanistic perspective
c) Learning organization
d) Theory Y
2) Who is the author of the Principles of Scientific Management?
a) Maslow
b) McGregor
c) Kotler
d) Taylor
3) Which of these is NOT included as a part of classical approaches to management?
a) Maslow’s hierarchy of human needs
b) Fayol’s administrative principles
c) Weber’s bureaucratic organization
d) Taylor’s principles of scientific management
4) Which management emphasized careful selection and training of workers and supervisory
support?
a) Scientific
b) Behavioral
c) Contingency
d) Autocratic
5) Carefully designing jobs with efficient work methods is necessary to ________ management.
a) scientific
b) behavioral
c) contingency
d) laissez-faire
6) Which of these is one of the principles of scientific management?
a) Understanding human needs
b) Flexible time off
c) Training and motivating workers
d) Cross functional teams
7) As president of Paper Products, Inc., Jim wants his manufacturing manager to clearly define
the steps in the process, train the workers to efficiently do their jobs, and financially reward them
on the basis of performance. Jim is practicing ________.
a) contingency thinking
b) scientific management
c) Theory Y’s beliefs
d) learning organization principles
8) Two key elements of Weber’s bureaucracy were fairness and ________.
a) informality
b) history
c) participation
d) efficiency
9) Based on logic, order, and legitimate authority, a rational and efficient form of organization
according to Max Weber, is a(n) ________.
a) learning organization
b) adhocracy
c) government agency
d) bureaucracy
10) If Weber were able to see today’s bureaucracies in action, he would most likely be
________.
a) pleased
b) disappointed
c) indifferent
d) optimistic
11) Weber’s bureaucracy includes all but which of these?
a) Division of labor
b) Formal rules and procedures
c) Employees’ personal needs
d) Careers based on merit
12) Millennials are individuals born between what years?
a) 1950–1960
b) 1982–1996
c) 1940–1949
d) 1961–1972
13) The writings of Fayol are the basis for our modern understanding of ________.
a) the three managerial skill sets
b) the four functions of management
c) the key managerial roles
d) the four P’s of marketing
e) scientific management
14) The five duties of management, according to Fayol, are foresight, organization, command,
coordination, and ________.
a) insight
b) analysis
c) accountability
d) control
15) Which management researcher is considered as a prophet of today’s management style?
a) Taylor
b) Weber
c) Follett
d) Maslow
16) Bert and John Jacobs, co-founders of the company Life is Good, suggests that the message of
the “Life is Good” brand is to ________.
a) strive for perfectionism
b) decide to be happy today
c) be always on the lookout for that special person
d) strive for a big promotion
17) The writings of Mary Parker Follett have influenced all but which of the following “modern”
management ideas?
a) Profit above all
b) Profit sharing
c) Gain-sharing plans
d) Employee ownership
18) Based on the findings of the Hawthorne studies, as a manager you know that ________.
a) giving special attention to your employees will likely increase their performance
b) increasing the lighting of employees’ work area will increase their performance
c) improving the working conditions for your workers will increase their performance
d) workers will not sacrifice pay just to keep coworkers happy
e) workers react consistently to work conditions and wages
19) One of the surprise findings in the Hawthorne studies was that ________.
a) productivity increased with changes in lighting
b) productivity was influenced by group behavior
c) an increase in wages always resulted in an increase in productivity
d) productivity increased with better-defined tasks
20) The term “Hawthorne Effect” was used to explain some of the important findings of the
Hawthorne studies. What does the term mean?
a) Productivity is determined by efficiency.
b) Physical conditions of work are more important than social relationships.
c) When jobs are designed scientifically, performance improves.
d) People given special attention tend to perform as expected.
21) All are true about The Hawthorne studies EXCEPT they ________.
a) were poorly designed from a research perspective
b) provide weak empirical support for their conclusions
c) are criticized for generalizing their findings
d) represent a shift in research attention from human to technical concerns
22) The ________ is the tendency of persons singled out for special attention to perform as
expected.
a) management of participative measures
b) management of scientific alternatives
c) Hawthorne effect
d) theory of Y management
23) Which of these describes a physiological or psychological deficiency that a person wants to
satisfy?
a) Wish
b) Expense
c) Need
d) Hawthorne effect
24) Which of these principles, according to Maslow, states that people act to satisfy unfulfilled
needs?
a) Deficit
b) Progression
c) Regression
d) Care
25) According to Maslow, which of the following is in the highest “need” category?
a) Getting a date for the weekend
b) Having a job you love, which also allows you to feel fulfilled
c) Having enough money to pay rent
d) Being accepted into a fraternity or sorority on campus
26) Who is credited for originally developing the hierarchy of human needs theory?
a) Max Weber
b) Frederick Taylor
c) Abraham Maslow
d) Douglas McGregor
27) From Maslow’s hierarchy of needs theory, which of the following needs is considered to be
the most basic?
a) Safety
b) Social
c) Self-actualization
d) Physiological
28) From the Maslow’s hierarchy of needs theory, which of the following needs occupies the
highest pedestal in the hierarchy?
a) Social
b) Physiological
c) Self-actualization
d) Esteem
29) According to Maslow’s progression principle, ________.
a) all needs can be satisfied by everybody
b) needs can be satisfied simultaneously
c) once activated, needs are not important in human behavior
d) a need at any level becomes activated only after the next-lower-level need is satisfied
30) At which level of needs do Maslow’s progression principle and deficit principle cease to
exist?
a) Physiological
b) Self-actualization
c) Safety
d) Esteem
31) Theory X and Theory Y were developed by ________.
a) Max Weber
b) Frederick Taylor
c) Chris Argyris
d) Douglas McGregor
32) Which of the following is NOT a part of Theory X?
a) Employees like responsibility
b) Workers are lazy
c) Workers prefer to follow
d) Employees like to work
33) As a high school teacher, Julie has always felt that her students are lazy, don’t really want to
be in school, and are very irresponsible in their studies. Julie holds a ________ assumption.
a) Theory Y
b) Theory B
c) Theory A
d) Theory X
34) Theory ________ assumes people are willing to work, accept responsibility, and are self-
directed.
a) Y
b) Z
c) X
d) A
35) Theory Y would suggest all of these EXCEPT:
a) Employees resist change.
b) Employees like work.
c) Employees are capable of self-control.
d) Employees want responsibility.
36) According to Chris Argyris, high absenteeism and poor morale in an organization is likely
due to ________.
a) poorly designed tasks interfering with efficiency
b) a poorly defined hierarchy of authority
c) a mismatch between management practices and the adult nature of their workforce
d) a lack of control and enforcement
37) Chris Argyris’ beliefs, as presented in his book Personality and Organization, are in
disagreement with ________.
a) Theory Y
b) the Hawthorne studies
c) the Maslow’s hierarchy of needs theory
d) the management practices found in traditional organizations
38) Management science and ________ apply mathematical techniques to solve management
problems.
a) behavior analysis
b) contingency theory