43) Management science stresses the use of rational, science-based techniques and mathematical
models to improve
A) decision making and goal setting.
B) synergy.
C) cost-cutting and planning.
D) decision making and strategic planning.
E) sales and customer relationships.
44) The new chief information officer of a national fast food chain is using mathematical tools to
aid in product ordering and scheduling decisions. The CIO is using
A) statistical management.
B) scientific management.
C) behavioral science.
D) management science.
E) goal management.
45) Operations management focuses on managing the production and delivery of an organization’s
products or services
A) more economically.
B) by utilizing motion studies.
C) with a more diverse workforce.
D) more effectively.
E) to more customers.
46) A computer manufacturer is seeking to cut costs by designing an inventory system that reduces
the number of finished products in stock due to overproduction and to set in place a production
schedule that better matches customers’ orders. These plans are an example of ________ in action.
A) operations management
B) scientific management
C) production management
D) inventory oversight
E) inventory analysis
47) The three contemporary management perspectives are the ________ viewpoints.
A) quality management, behavioral, and customer
B) systems, scientific, and contingency
C) systems, contingency, and quality management
D) diversity, quantitative, and qualitative
E) contemporary, noncontemporary, and behavioral
48) The systems viewpoint sees organizations as entities made up of four interrelated parts known
as
A) planning, design, monitoring, production, and feedback.
B) planning, inputs, monitoring, outputs, and feedback.
C) inputs, outputs, transformation processes, and feedback.
D) planning, design, inputs, monitoring, outputs, and follow-up feedback.
E) vision, planning, design, production, monitoring, and follow-up feedback.
49) The Ryan family had a fire that destroyed their home. Various departments of a restoration
company, from the initial cleanup crew to the assistance with the Ryan family moving back in,
worked together to achieve this goal. All of the company’s interrelated parts working together to
accomplish a goal (in this case, the restoration of the Ryan home) is an example of a(n)
A) process.
B) hierarchical process.
C) input-output structure.
D) structure.
E) system.
50) A local farmer grows and sells corn and pumpkins to the local grocers. Look at the farmer’s
business as a system. In which category do the corn and pumpkins, profits, and losses fall?
A) input
B) therblig
C) transformational process
D) result
E) output
51) Jasmine, a chef in a fine restaurant, utilizes top-of-the-line equipment as she prepares meals for
customers. Jasmine and her equipment are a(n) ________ in the restaurant’s system.
A) cog
B) component
C) output-participant
D) output
E) input
52) The systems viewpoint regards the various parts making up the whole system as
A) microsystems.
B) macrosystems.
C) subsystems.
D) management collections.
E) organizational sets.
53) When a line cook in a restaurant uses raw meat to cook a hamburger that becomes part of the
restaurant’s Super Burger Special, the cook is taking part in a
A) transformation process.
B) conversion process.
C) metamorphosis.
D) turning point.
E) therblig.
54) When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to
drop the price of that product, which resulted in a large increase in sales of the soda. This sales
increase is a type of
A) Big Data.
B) input.
C) quality control.
D) change
E) feedback.
55) Acme Sales calls its customers after they purchase an automobile from the dealership. In
addition, every year customers are asked to complete a short survey about the car they purchased
from Acme Sales and their customer-service experiences with the dealership. Acme Sales is an
example of a(n) ________ system.
A) open
B) closed
C) open-door
D) bureaucratic
E) management
56) For years Print and Copy, a copier machine supplier, enjoyed strong sales and a huge share of
the copier market, far ahead of its nearest competitor. However, over the years, Print and Copy
seldom asked customers for feedback. So when some of Print and Copy’s competition responded
to customers’ needs and started offering copiers with new features (such as wireless printing from
laptop and tablet computers), Print and Copy lost much of its market share. Print and Copy’s
system is best described as
A) open.
B) isolated.
C) entropic
D) internal.
E) closed.
57) The American economy consists of a complex combination of organizations and variables,
such as countless companies differing in size and what they sell, current events, and markets (for
example, the housing market and the stock market). According to ________, all of these
independent factors interact with one another according to certain simple rules.
A) complexity theory
B) a closed market system
C) a webbed system
D) contingency theory
E) behavioral theory
58) Nikita is the manager of a local small hotel. Just today Nikita received word that a major
convention will be coming to town next month, and the demand for hotel rooms is expected to
skyrocket. In a conversation with the owner, she asked, “What should our approach to pricing be
for the week of the convention? Should we require payment in full at the time of the reservation?”
Which management method is Nikita using?
A) the devil’s advocate method
B) scientific management
C) the synergy method
D) the contingency viewpoint
E) the systems viewpoint
59) When a manager assesses a particular situation and decides what to do according to the
individual and environmental situation, the manager is utilizing the ________ viewpoint.
A) behavioral
B) systems
C) scientific
D) bureaucratic
E) contingency
60) Gary Hamel suggests we need to look at management as a process and then make
improvements and innovation
A) intuitively.
B) only if doing so results in synergy.
C) ongoing and systematic.
D) only if doing so saves money.
E) occasionally.
61) The management of Omega Manufacturing is implementing a plan to minimize production
mistakes by allowing teams that work in each area of the production facility to develop a plan and
then monitor their area to ensure the reduction of errors. The managers are engaging in
A) efficiency monitoring.
B) quality control.
C) innovative planning.
D) the minimal defect approach.
E) JIT.
62) The management of a facility that manufactures parts for car brakes has a policy of testing only
some of the items in each production run to locate errors, with the ultimate goal of minimizing
errors by managing each stage of production. This process is an example of the ________
technique.
A) zero defects
B) minimal defects
C) JIT
D) quality focus
E) quality control
63) After returning home from a trade show, Mr. Stephenson, the president of a manufacturing
company, called a meeting of his production department. He indicated that the company would
soon be implementing a new policy of ________, which focuses on worker performance and urges
employees to strive for zero defects.
A) quality assurance
B) constancy of purpose
C) restructuring
D) scientific management
E) the total quality movement
64) ________ believed that quality stemmed from “constancy of purpose,” and that managers
should stress teamwork, be helpful rather than simply give orders, and make employees feel
comfortable about asking questions.
A) Frank and Lillian Gilbreth
B) Henri Fayol
C) Max Weber
D) Mary Parker Follett
E) W. Edwards Deming
65) Joseph Juran defined quality as “fitness for use,” which means that
A) a product or service should be priced competitively.
B) an organization should produce products that will help customers stay healthy.
C) companies should focus on products that help the community.
D) products should be checked and rechecked for defects.
E) a product or service should satisfy a customer’s real needs.
66) To gain a competitive edge this year, the upper management of a global IT company has
decided to focus on customer service, employee training, and continuous quality improvement.
This approach is known as
A) customer focus.
B) total quality management (TQM).
C) evidence-based management.
D) competitive edging.
E) constancy of purpose.
67) Noah’s Ark is a successful child care center. It focuses on actively developing, finding, and
communicating new knowledge to its employees so that workers can modify their behavior to
reflect this new knowledge. Noah’s Ark is an example of a(n) ________ organization.
A) customer-focused
B) learning
C) research
D) evolving
E) innovative
68) Bradley, an executive chef in a large hotel, recently attended a training conference sponsored
by several top professionals in his field, where he learned numerous ways his restaurant and hotel
can better serve customers. Bradley is excited that management asked him to present this
information to the hotel staff so that the restaurant and hotel can make needed improvements.
Bradley’s hotel is a(n) ________ organization.
A) focused
B) learning
C) evolving
D) customer-focused
E) innovative
69) An organization in which the management builds a commitment to learning, works to generate
ideas with impact, and works to generalize ideas with impact is creating a(n)
A) innovation focused organization.
B) learning organization.
C) employee engagement atmosphere.
D) customer-focused organization.
E) 360-degree training structure.
70) Which theorist said, “there is no business without a customer”?
A) Max Weber
B) Peter Drucker
C) Charles Spaulding
D) Henri Fayol
E) Frederick Taylor
71) Samir does not understand how his manager, Betsy always knows how much of what product
to order and how to schedule employee shifts. Which approach would help him?
A) understanding the present
B) guide to action
C) source of new ideas
D) producing positive results
E) clues to meaning of your managers’ decisions
72) Which management viewpoint assumes that people are rational?
A) classical
B) behavioral
C) quantitative
D) scientific
E) administrative
73) Harriet is planning a scavenger hunt as a team building activity for the next all staff meeting.
Harriet is using the principles of
A) Max Weber.
B) Peter Drucker.
C) Charles Spaulding.
D) Henri Fayol.
E) Frederick Taylor.
74) Which management viewpoint saw humans as cogs within a machine?
A) classical
B) behavioral
C) quantitative
D) scientific
E) administrative
75) Colleen has three employees that she struggles to understand their work habits. Dylan likes to
come in at noon and work until late in the evening. Sanjay comes in early, creates a task list for the
day and only works on what is on the list. Zoë flits in and out of others’ cubicles and seems to
always be off task but when asked for a report, she has it handy. Colleen should learn more about
which theorist to help her best manage these employees?
A) Mary Parker Follett
B) Elton Mayo
C) Abraham Maslow
D) Hugo Munsterberg
E) Douglas McGregor
76) Lisa’s Pizza is trying to compete with the larger Domino’s Pizza down the street for customers.
She feels she can deliver a better tasting product, faster, and cheaper. She has given all the drivers
GPS systems; she has ordered in bulk; and she has surveyed customers about what type of pizzas
they want. She is practicing
A) quantitative management.
B) management science.
C) operations management.
D) qualitative management.
E) behavioral management.
77) Kaylee‘s customers seem to be buying less of her freshly baked breads and more of her yogurt
parfaits and coffees. She begins to ask customers at the checkout why they made their selection.
She learns that many of her customers are choosing a gluten-free diet. She changes her breads and
now is selling gluten-free breads and most days sells out. Kaylee used
A) feedback.
B) input.
C) output.
D) a transformational process.
E) complexity theory.
78) Based on the contingency viewpoint, which statement would be true?
A) Bill can telecommute and Harry can bring his small dog to work.
B) All employees in the IT Division have to work this weekend but can take Monday off.
C) Faculty will receive a 4 percent raise and support staff will receive a 2 percent raise.
D) Laptops can be taken out of their docking stations for meetings in the building but cannot leave
the building.
E) Jeans are allowable dress for Fridays but employees have to pay to participate.
79) ________ has NOT been as successful because employees do not have control over the design
of the work process.
A) Quality control
B) Quality assurance
C) Total quality management
D) Quality management viewpoint
E) Continuous quality improvement
80) Myra, a new branch manager, shares her personal story of how she came into the profession,
her family life, and the challenges she has faced being biracial. She shares her excitement to learn
from everyone and is excited to introduce the new app that will be released to customers in the near
future. Myra is demonstrating she is part of a learning organization by
A) creating and acquiring knowledge.
B) being committed to learning.
C) modifying her behavior.
D) generalizing ideas.
E) transferring her knowledge.
81) Besides generating ideas with impact, you can also generalize them—that is, reduce the
barriers to learning among employees and within your organization. You can
A) participate in learning.
B) engage in leadership activities.
C) reward risk taking.
D) increase individualization.
E) facilitate competition.
82) In researching a company while preparing for an interview, what would be a red flag?
A) the history of the company
B) inconsistencies in current news stories with the company’s mission and vision
C) the president of the company’s LinkedIn page
D) salary information posted on Glassdoor
E) photos on the company webpage