100.
A(n) _____ system automatically tracks all the steps in the sales process.
101.
In the automotive retail industry, it is far more _____ to acquire a new
customer than it is to retain an existing customer.
102.
Customer service and support functions are definitely ____, attempting to
meet the service needs of customers by phone, e-mail, Web, text message,
Facebook presence, etc.
103.
_____ are hard-core, numerical data that allow people to analyze operations
and processes and make better decisions.
104.
A(n) _____ system serves as the primary interface for customers and the
sales process.
105.
A(n) _____ system is used to fulfill and support customer orders.
106.
_____ is a delivery model for software in which you pay for software on a
pay-per-use basis instead of buying the software outright.
107.
All the associated costs of having software in-house represent _____ costs.
108.
A(n) _____ system is a collection of integrated software for business
management, accounting, finance, human resources management, project
management, inventory management, service and maintenance,
transportation, e-business, supply chain management, customer
relationship management, and e-collaboration.
109.
Each vendor, for historical reasons, has a specialty in one particular module
area such as SAP in ____.
110.
The early stage of ERP was carried out in the 1970s through a system called
____.
111.
_____ systems crossed the boundaries of the production functionality and
started serving as decision support systems (DSS) as well as executive
information systems (EIS).
112.
A(n) _____ represents a massive, long-term business investment in a
software system with a single focus.
113.
An ERP system is required to have a _____ database that organizes and
manages information.
114.
_____ is a collection of Web-based and mobile technologies that create true
interactivity among users.
115.
Social media is fueled by _____ technologies.
116.
A _____ is a site on which you post information about yourself, create a
network of friends, read about other people, share content such as photos
and videos, and communicate with people.
117.
A(n) _____ is a form of a microblog and allows you to send and receive text
messages of roughly 140 characters or fewer.
118.
_____ is the professional equivalent of Facebook.
119.
_____ are games in which thousands to millions of people play and interact
in a robust virtual world.
120.
All organizations seek ways to build sustainable practices and processes
that address the needs of the three Ps: ____, ____, and ____.
121.
_____ is the use of a mobile device and its location, as determined by GPS,
to check into locations.