73.
Amy is a package delivery service manager. She is interested in implementing the
management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth,
which scientifically studies work methods to improve the productivity of individual
workers, known as ____.
74.
Susan, a movie theater manager, has observed that as workers feel some company
policies are not fair, the employees have not been working as hard as in the past. This
reduction in effort is known as ____.
75.
Sal, a production manager, knows that some of his employees are upset with the new
corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal
can ___.
76.
A pay structure, in which more efficient workers earn higher wages, as suggested by
Frederick W. Taylor, is known as a(n) _____ system.
77.
The father of scientific management is _____.
78.
Tom, the manager of floral shop, is interested in implementing the principles of
administrative management, which involves ____.
79.
To better meet corporate goals this year, Donna, a CEO, is encouraging her managers to
focus on the major functions of management, which include ______.
80.
Because there are some positive aspects of bureaucracy, as proposed by Max Weber,
Tammy, a restaurant manager, is interested in implementing certain aspects of the
bureaucratic approach to management within her restaurant. Like Weber, Tammy feels
bureaucracy is a ____.
81.
The management approach that emphasized ways to manage work more efficiently is the
___ viewpoint.
82.
While discussing approaches to boost organization productivity, Rene, the president of an
auto manufacturer, was interested in a rational approach that through the application of
scientific methods, time and motion studies, and job specialization found it is possible to
increase productivity. This is the essence of the ____ viewpoint.
83.
Greg, the IT manager, feels that his employees lack the motivation to consistently meet
department goals; therefore, the approach Greg and his supervisors need to take to better
understand human actions to motivate their employees toward achievement is the ____
viewpoint.
84.
The behavioral viewpoint developed over the following phases: _____.
85.
Hugo Munsterberg was known as ____.
86.
Thomas has been studying Hugo Munsterberg’s suggestions, and like Munsterberg,
Thomas believes that psychologists can contribute to industry by _____.
87.
That organizations should be operated as “communities,” with managers and subordinates
working together in harmony, is one of the proposals of ____.
88.
Mary Parker Follett anticipated some of today’s concepts, such as _____.
89.
A large production company has been utilizing the Hawthorne effect in its 12 international
factories, and it has seen great success from implementing the Hawthorne principles that
propose that ____.
90.
Abraham Maslow proposed the ____.
91.
Maslow’s hierarchy of human needs included ______.
92.
Olivia, the general manager of a bowling center, believes in her workers and that they are
responsible and capable employees, so that they can be trusted when given responsibility.
Olivia is an example of a(n) ___ manager.
93.
George, who owns a small grocery store, has a reputation in the community as a tough
manager. Many customers have heard George yell at his employees because he feels that
workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager.
94.
Behavioral science relies on scientific research for developing theories about human
behavior that can be ____.
95.
The field of behavioral science includes _____.
96.
The example in the textbook of Paul English of Kayak.com altering an existing open-office
seating arrangement by using new employees to change existing seating patterns is an
example of ____.