117.
The management of a facility that manufactures parts for car brakes has a policy of
testing only some of the items in each production run to locate errors. This is an example
of the ______ technique.
118.
After returning home from a trade show, Mr. Jones, the president of a manufacturing
company, spoke to his employees in a production meeting about a new approach that
should increase their production bonus by improving their performance. To do so, Mr.
Jones discussed a goal of “zero defects.” This is an example of ____.
119.
The belief that quality stemmed from “constancy of purpose,” and that managers should
stress teamwork, be helpful rather than simply give orders, and make employees feel
comfortable about asking questions was proposed by _____.
120.
Joseph Juran defined
quality
as “fitness for use,” which meant that ____.
121.
To gain a competitive edge this year, the upper management of a global IT company has
decided to focus on customer service, employee training, and continuous quality
improvement. This approach is known as _____.
122.
A successful daycare center continuously focuses on actively developing, finding, and then
communicating to its employees any new information and approaches related to its
business of child care so that workers can modify their behavior to reflect this new
knowledge. These types of companies are called _______ organizations.
123.
Dominique, an executive chef in a large hotel, recently attended a training conference
sponsored by several top professionals in his field, where he learned numerous ways his
restaurant and hotel can better serve customers. Dominique is excited that management
asked him to present this information to the hotel staff so the restaurant and hotel can
make needed improvements. Dominique’s hotel is a(n) _____ organization.
124.
An organization in which the management builds a commitment to learning, works to
generate ideas with impact, and works to generalize ideas with impact is creating a(n)
____.
125.
Explain
soldiering
. Describe the four principles of science that Frederick Taylor believed
managers could use to eliminate soldiering.
126.
Explain the five positive bureaucratic features that Max Weber believed contributed to a
better-performing organization.
127.
Articulate why the classical viewpoint is important. Give an example.
128.
Explain the three ways Hugo Munsterberg believed psychologists could contribute to
industry.
129.
Explain one of Mary Parker Follett’s ideas on how organizations should become more
democratic. Give an example.
130.
Describe the Hawthorne effect. Explain the flaws in the studies.
131.
Contrast Theory X and Theory Y. Explain why both theories are important.
132.
Describe the four parts of a system.
133.
Compare an open and closed system.
134.
Explain the contingency viewpoint. Give an example.
135.
Summarize total quality management.
136.
Define
learning
organization
. Summarize the three parts of a learning organization.