Chapter 19—Managing Work Groups and Teams Key
1. Groups are the basis for much of the work that gets done, and they evolve both inside and outside the normal
structural boundaries of the organization.
2. Three basic kinds of groups are found in organizations¾functional groups, informal or interest groups, and
task groups and teams.
3. Informal groups in organizations are not very powerful so managers can ignore them.
4. The Internet has served as a platform for the emergence of more and different kinds of informal or interest
groups.
5. The need to be a team player has decreased recently, so many organizations will actively resist hiring
someone who wants to work with others.
6. Jerry became a board member of the Helene Cody Foundation because he strongly believes in the mission of
the organization, which is “to inspire youth to volunteer, to better their communities and themselves.” He joined
because of instrumental benefits.
7. Nikita is health conscious. She joined a local gym to work out and meet people who valued fitness like she
does. She is joining because of group goals.
8. John is a realtor. He joined the Lions Club to network and get listings. He joined for need satisfaction.
9. When the members enact the roles they have accepted, interaction occurs, and the efforts of the group are
directed toward goal attainment, the group has reached the norming phase.
10. Robin fills a socioemotional role in her group. She concentrates on getting the group’s task accomplished.
11. Joe has been put in charge of the advertising campaign for a high-sugar, ready-to-eat cereal. He knows that
one of the most effective ways to market such a product is to advertise on Saturday morning cartoon shows, but
he feels that it is wrong to push high-sugar foods to young children. Joe is suffering intrasender conflict.
12. If your boss tells you to assume more responsibility and then complains when you do not clear your
decisions with him, you will experience person-role conflict.
13. In your role as a student, your professors expect you to spend two hours studying outside class for every
hour spent in class. On the other hand, your boss expects you to work at least 10 hours overtime weekly. This
problem could lead to interrole conflict.
14. When a class is divided into small groups, each group will have the same norms.
15. Group or team pressure for conformity is always the same.
16. In a highly socialized team, the members work well together, support and trust one another, and are
generally effective at achieving their chosen goals.
17. Personal attraction enhances cohesiveness.
18. When norms are low, performance will be high, if group cohesiveness is low.
19. Even when a formal leader is designated, the group or team may also look to others for leadership.
20. An informal leader is likely to be a person capable of carrying out both the task specialist and
socioemotional roles within groups effectively.
21. Informal leaders are not powerful because they draw only from referent power.
22. Conflict between individuals and groups may be caused by particular organizational strategies and
practices.
23. The Occupational Safety and Health Administration (OSHA) is responsible for enforcing the whistle-blower
protection provisions of the Sarbannes-Oxley Act.
24. A useful method for stimulating conflict is to bring in one or more outsiders who will shake things up.
25. In most compromise situations, everyone wins.
26. Since much conflict in organizations revolves around the use of resources, learning to compromise should
reduce conflict.
27. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
This group will never develop any group norms.
28. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
Since this is a group full of executive professionals, their egos will get in the way and it will never reach the
performing stage.
29. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
The instructor created a task group.
30. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
Each member of the group has a role to play in helping the group reach its goals.
31. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
Role ambiguity will occur when the group assumes that the management consultant will type the final report,
and she refuses.
32. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
33. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
All of the groups in this class will have the same group norms.
34. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
From the information provided, you can tell that this group will never be highly cohesive and will at best
perform moderately well.
35. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
The way that the veterans respect each other may decrease the group’s cohesiveness.
36. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
37. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
A personality clash between the Iron Mountain and Cintas managers can cause interpersonal conflict.
38. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
Group cohesiveness will increase when the group decides to assign each part to someone and e-mail the results
to each other for compilation.
39. Special Exercises
An executive Masters in Business Administration class has the responsibility to design, produce, and evaluate
marketing campaigns. There are six groups of five students. Group A has an IT manager who grew up in India
and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director
from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management
consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark
whether the following statements are True or False.
Class cohesiveness will increase when the groups learn there will be peer evaluations figured into their grade.
40. You are a shift supervisor. This means you are a member of a(n) ____ group.
41. Departments such as personnel, finance, and public relations are all examples of ____ groups.
42. A group created by the organization to accomplish a number of purposes during an indefinite time period is
a(n)
43. One may assume that after a functional group accomplishes its current objectives, it will
44. Which of the following is NOT an example of a functional group?
45. Siemens reorganized its structure. Planning the change were members from HR, strategic planning,
communications, operations and the new cluster president. After the change was implemented, the group
stopped meeting. This was a(n)
46. A receptionist at Lawrence Orthopedics is a member of a(n)
47. Which of the following is NOT a characteristic of a group in an organization?
48. Which of the following is a primary factor in distinguishing among different types of groups?
49. Interest groups
50. Organizations form ____ groups.
51. Collene sits with Matt, Chris, Weining, and Architha at lunch. They discuss politics. The group may add or
lose a member, and how long they will meet is unclear. What kind of group is this?
52. When an organization assigns you to a group for a specific length of time to accomplish a specific goal, you
are a member of a(n) ____ group.
53. Kraft brought together representatives from operations, marketing, and finance to assess the likely success
of a new product. Kraft has created a(n) ____ group.
54. Which of the following statements accurately describes a task group?
55. Which of the following is NOT an example of a task group?
56. The head of the department of management formed a committee of management faculty members and
charged them to develop a policy document for evaluating faculty members. The committee will disband when
this task is completed. What kind of group is this?
57. A group created by an organization to accomplish a limited number of goals within a stated time is a(n)
58. The Manchester athletic department created a group to raise money for a new track. This is an example of a
59. When an organization decides to use teams, it is
60. Which of the following is NOT a type of team?
61. St. Paul Church formed a committee to set goals for the year. The committee included youth, adult, and
senior ministry leaders, plus the treasurer, senior pastor, and choir director. This is an example of a(n)
62. Implementing teams is essentially the same as implementing
63. Well-designed and implemented teams will result in
64. Human resources had four people interview applicants. They each posted their comments on an internal
blog. Each of them picked a candidate for a position. This is a(n)
65. Consultants from three different branch offices interact via e-mail on a project. They each provide their
expertise and then the group changes. They are part of a(n)
66. Resistance over implementing work teams is most likely to come from
67. Which of these is a common reason for joining a group?
68. Factors that might contribute to an individual’s interpersonal attraction to a group include all the following
EXCEPT
69. Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money
doing the same job. She joined because of
70. Ashish joined a country club, not because he enjoys golf, but because it’s a skill he sees as essential to
moving up the corporate ladder. Which of the following is the BEST explanation for Ashish’s action?
71. Alejandro wants better pay. He joins the teachers union because they strive for better pay and benefits. He
72. Drew just joined a group supporting literacy in elementary schools because he knows a teacher in the group
is good looking and he want to meet her. Which of the following is Drew’s primary reason for joining the
group?
73. Oschur is volunteering at a food bank. He feels better about himself when he spends some time helping
others. Which of the following explains his primary reason for joining the group?
74. Claudia is a personal financial planner. When she moved her family to a new city she joined a swim club.
Claudia finds sitting by the pool, chatting with other parents, is a good way to network and further her career.
Her primary reason for joining the club was
75. During which stage of group development do the members try out various forms of behavior in an attempt
to test the waters and see what will be acceptable in the group?
76. The stage of group development that generally begins with a burst of activity is
77. Al Moore is part of a group that recently formed. He accepted a follower role and let Bill Kline be the
leader. Bill has the group focused on goal attainment and functioning well. What stage of development is this
group in at the present time?
78. At what stage of group development might group members regress to the previous stage of group
development?
79. The second stage of group development is
80. The finance department was performing solidly when the director retired. Her replacement moved up from
within the department. The ripple effect caused the department to temporarily shift to the ____ phase of group
development.
81. Comcast is trying to compete for the Chinese market by offering more Chinese channels. They put together
a team, but at the last meeting the members could not agree on how equitably to divide up the tasks for
developing a marketing plan. Two people tried to assume leadership roles, which led to more conflict. This
group is at the ____ stage of group development.
82. Which stage of group development is characterized by the resolution of conflict and the development of
83. Which of the following is the final stage of group development?
84. 3M uses cross-functional teams to solve problems. One group was asked to figure out ways that 3M could
sell more Bow Magic Pull Bow, a relatively new venture for the company. When the group reached the ____
stage of group development, the group had become a mechanism for accomplishing its purpose. It directed its
energies toward goal attainment and developed the Home Shopping Network.
85. Roles develop through which of the following role episodes?
86. The ____ starts the process of role dynamics. It is designed by the group.
87. Which of the following is the role in which the group members actually transmit their expectations to a
group member?
88. Group members on the assembly line in a factory want new employees to accept their norms for production
levels. This is known as the ____ role.
89. Liz is an executive assistant. She recently changed executives. The new executive keeps telling her to stop
checking on him when he travels. If there is a problem he will call her, otherwise no news is good news. The
new executive has changed the ____ role.
90. The ____ role is how the individual comes to think he or she should behave in the group.
91. When Carol showed up for a meeting, people were still mingling about and wandering in. Thirty minutes
later the meeting started. For the next meeting of the same group Carol showed up 20 minutes late. Her ____
role changed.