a.
Using technology to build relationships
b.
Shaping culture through technology
c.
Monitoring progress and rewards
d.
Administering rewards
e.
Using global teams to develop technology
46. Darren and his team have just finished Project A, and are preparing to disband. Darren and his team
are in the _____ stage of team development.
a.
forming
b.
storming
c.
norming
d.
performing
e.
adjourning
47. _____ is the extent to which team members are attracted to the team and motivated to remain in it.
a.
Norming
b.
Commitment
c.
Caring
d.
Cohesiveness
e.
Leadership.
48. _____ increases team cohesiveness.
a.
External competition
b.
Shared goals
c.
Team success
d.
All of these
e.
Shared goals and team success
49. The _____ the team interacts, the _____ cohesive the team.
a.
less, more
b.
more, more
c.
more, less
d.
all of these
e.
none of these
50. Which of the following statements is true?
a.
Morale is higher in cohesive teams.
b.
Productivity is lower in cohesive teams.
c.
Satisfaction is lower in cohesive teams.
d.
Morale always suffers in cohesive teams.
e.
Absenteeism rates are substantially higher with cohesive teams.
51. Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
a.
Personal attraction to the team
b.
Productivity expectations
c.
Shared goals
d.
Team interaction
e.
All of these are components
52. Which of the following is a standard of conduct that is shared by team members and guides their
behavior?
a.
Leadership
b.
Cohesiveness
c.
Norm
d.
Attitude
e.
None of these
53. Andrea is team leader of the focus group at her organization. In the past, the group was plagued by
lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine
another member, that person would be kicked off the team. This is an example of a(n):
a.
critical event.
b.
explicit statement.
c.
experiential carryover.
d.
implied norm.
e.
accommodation.
54. InfoTech’s new product team has a norm of backing up each of their computer’s hard drives at the end
of each working day. This norm developed because one day a computer virus infected the team’s
computer network and destroyed many important computer files. The cause of this norm was clearly:
a.
an explicit statement.
b.
carryover behaviors.
c.
primacy.
d.
a critical event.
e.
none of these.
55. _____ means that the first behaviors that occur in a team often set a precedent for later team
expectations.
a.
Critical events
b.
Primacy
c.
Carryover behaviors
d.
Explicit statements
e.
Recency
56. The tendency for people to be so committed to a cohesive team that they are reluctant to express
contrary opinions refers to _____.
a.
brainstorm
b.
brain dump
c.
group innovation
d.
groupthink
e.
group anxiety
57. The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____
degree of cooperativeness.
a.
high, high
b.
high, low
c.
low, high
d.
low, low
e.
low, medium
58. The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a
_____ degree of cooperativeness.
a.
high, high
b.
high, low
c.
low, high
d.
low, low
e.
low, medium
59. At FEI Industries, teams of product developers coordinate their work electronically at the North
American, European, and Asian sites to coincide with peak operating hours at each location. Such
teams are referred to as a _____.
a.
project team
b.
committee
c.
focus group
d.
global team
e.
self-directed team
60. All the following are conflict handling styles discussed in your text EXCEPT:
a.
dominating style.
b.
confronting style.
c.
avoiding style.
d.
accommodating style.
e.
collaborating style.
61. The _____ conflict resolution style is best when maintaining harmony is important.
a.
competing style
b.
collaborating style
c.
accommodating style
d.
avoiding style
e.
noncomprising
62. The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____
degree of cooperativeness.
a.
high, high
b.
high, low
c.
low, high
d.
low, low
e.
low, medium
63. All of these behaviors are consistent with the role of a task specialist EXCEPT:
a.
seek information.
b.
initiation.
c.
summarize.
d.
compromise.
e.
energize.
64. A competitive and adversarial negotiation approach in which each party strives to get as much as it
can, usually at the expense of the other party, is called:
a.
BATNA.
b.
a bargaining zone.
c.
mediation.
d.
integrative negotiation.
e.
distributive negotiation.
65. _____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the
parties want to come up with a creative solution that benefits both sides of the conflict.
a.
BATNA
b.
A bargaining zone
c.
Mediation
d.
Integrative negotiation
e.
Distributive negotiation
66. Which of the following is NOT one of the four key strategies for achieving a win-win solution through
negotiation?
a.
Separate the people from the problem
b.
Focus on interests
c.
Generate many alternatives for mutual gain
d.
Insist that results be based on objective standards
e.
Keep the demands at the center
CASE
Scenario – Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is
currently undergoing a change in structure with a new management group and the production
department is being restructured. Each production employee will be assigned to a small six-member
production team. Malcolm is looking forward to the extensive cross training that has been promised
and is looking forward to enjoying more power and discretion than he has had in the past. In addition
to skill training, Malcolm is receiving management training in team building.
1. One of Malcolm’s co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in
other ways drawing off emotions when the group atmosphere is tense. Additionally, Danny can be
counted on to energize by stimulating the team into action when the interest drops. Danny is
demonstrating which of these?
a.
The task specialist role
b.
The task and socioemotional role
c.
The socioemotional role
d.
The participator role
e.
None of these
2. When Malcolm’s team encounters the establishment of order and cohesion with the leader helping to
clarify team roles and values, then his team is in the developmental stage of team development of
_____.
a.
forming
b.
storming
c.
norming
d.
performing
e.
adjourning
3. Malcolm has developed strong task skills and has normally taken the role of task specialist. His task
specialist behaviors will include all of the following EXCEPT:
a.
initiating.
b.
summarizing.
c.
compromising.
d.
energizing.
e.
all of these are included as task specialist behaviors.
COMPLETION
1. A(n) _____ is a unit of two or more people who interact and coordinate their work to accomplish a
specific goal.
2. _____ refers to the tendency for the presence of others to enhance an individual’s motivation and
performance.
3. A(n) _____ team is composed of employees from about the same hierarchical level but from different
areas of expertise.
4. A team created outside the formal organization to undertake a project of special importance or
creativity is known as a(n) _____.
5. The term _____ refers to a team member who attains benefit from team membership but does not do a
proportionate share of the work.
6. A(n) _____ is a team member who attains benefits from team membership but does not actively
participate in and contribute to the team’s work.
7. _____ pertains to the team’s ability to meet the personal needs of its members.
8. The quality and quantity of task outputs as defined by team goals is known as _____.
9. _____ teams typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire
product or service or at least one complete aspect or portion of a product or service.
10. In a(n) _____ team, team members take over managerial duties.
11. A(n) _____ team uses computer technology and groupware so that geographically distant members can
collaborate on projects and reach common goals.
12. _____ can present enormous challenges for team leaders, who have to bridge gaps of time, distance,
and culture.
13. The ideal size of work teams is often thought to be _____.
14. A role in which the individual devotes personal time and energy to helping the team accomplish its
task is called a(n) _____ role.
15. A role in which the individual provides support for team members’ emotional needs and social unity is
called a(n) _____ role.
16. The _____ stage of development is a period of orientation and getting acquainted.
17. During the _____ stage of team development, individual personalities emerge. People become more
assertive in clarifying their roles and what is expected of them.
18. During the _____ stage of team development, conflict is resolved, and team harmony and unity
emerge.
19. During the _____ stage of team development, the major emphasis is on problem solving and
accomplishing the assigned task.
20. _____ is the stage of team development in which members prepare for the team’s disbandment.
21. _____, _____, and _____ are the three characteristics of team structure and context influence
cohesiveness.
22. A(n) _____ is a standard of conduct that is shared by team members and guides their behavior.
23. _____ is defined as the extent to which members are attracted to the team and motivated to remain in
it.
24. The antagonistic interaction in which one party attempts to thwart the intentions or goals of another is
known as _____.
25. The _____ style to handle conflict involves a low degree of assertiveness and a low degree of
cooperation.
26. The _____ style to handle conflict involves a moderate degree of assertiveness and a moderate degree
of cooperation.
27. The _____ style to handle conflict involves a low degree of assertiveness and a high degree of
cooperation.
28. _____ negotiation is a collaborative approach to negotiation that is based on a win-win assumption,
whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
29. _____ negotiation is a competitive and adversarial negotiation approach in which each party strives to
get as much as it can, usually at the expense of the other party.
30. The _____ style to handle conflict involves a high degree of assertiveness and a high degree of
cooperation.
SHORT ANSWER
1. List the five behaviors associated with the task specialist role.
2. List the five stages of team development.
3. List the four ways team norms develop.
4. According to your text, list three factors that can cause people to engage in conflict.
ESSAY
1. What are the three key components of the author’s definition of a team?
2. Discuss the differences between groups and teams.
3. What are self-managed teams? Briefly discuss three characteristics or elements of self-directed teams.
4. Describe the stages of team development.
5. Discuss the determinants of team cohesiveness and its consequences.
6. Briefly discuss the various styles that can be used to handle conflict.
7. Discuss the differences between distributive and integrative negotiation. Describe the steps for
achieving a win-win solution with integrative negotiation.