84. When the marketing director coordinates with the production director they are engaging in ____
communication.
85. ____ communication is more likely to occur among managers than among nonmanagers.
86. What approach to formal information systems is an organization taking when it appoints an individual to
become familiar with and to provide for the information needs of the organization’s various units?
87. The two approaches organizations can take to create a formal information system are
88. Which of the following statements does NOT describe an effect that telecommuting has on organizations
and the people in them?
89. Which of the following is likely to occur if electronic communication is used at the expense of face-to-face
meetings and conversations?
90. Which of the following types of communication does NOT typically follow formal organizational channels
of communication?
91. ____ is an informal communication network among people in an organization.
92. An organizational grapevine would be most likely to form in the absence of what kind of communication?
93. Which of the following statements about the grapevine is TRUE?
94. Politicians sometimes want to gauge public opinion about an idea before they formally announce it. They
have subordinates talk off the record with reporters. This is part of the ____.
95. The two most commonly occurring grapevines are
96. Human resources is changing the company pay structure. The HR director discussed the details with the
communications director so she could write the communications plan. An assistant in HR told people that pay
changes were coming. The groups told more groups. Word traveled so fast there was unnecessary anxiety
before the announcement was made. It traveled all over the organization via which type of grapevine?
97. When the CEO of an auction company developed chest pains and went into the hospital, the news instantly
traveled throughout the organization when one person told groups of people, who then told more groups. Which
type of grapevine was most likely used in this situation?
98. If a manager decided to respond to a grapevine by ____, it would most likely be a waste of his or her time.
99. Which of the following statements does NOT describe a characteristic of the grapevine?
100. Which of the following statements about the grapevine is FALSE?
101. Edward Lewis, CEO of Essence Communications, strolls around the organization and starts spontaneous
conversations with employees and others involved with the company. He says it allows him to keep his finger
on the pulse of the organization. Lewis engages in
102. All of the following are examples of nonverbal communication EXCEPT
103. Donald Rumsfeld said “Going to war without the French is like going deer hunting without your
accordion.” This is an example of
104. Which of the following is an example of body language?
105. Stewart weighs 350 pounds. When he meets with people he prefers to sit at a table. This is an example of
106. On the television show Mad Men, the characters drink liquor like water. This is an example of
107. If you want to engage in successful negotiations, one of the important rules to follow is to have the
negotiation meeting held in your offices rather than in the office of the party with whom you are negotiating.
108. Which of the following is an organizational barrier to effective communication?
109. Which barrier to communication exists when two people attach different meanings to the same word?
110. Young adults use acronyms when texting. Many adults do not understand them (which is the point after
all). This is a deliberate use of
111. Which of the following is an individual barrier to effective communication?
112. Emilia is allowed to approve expenditures under $10,000. If the amount is higher she needs her boss’s
approval. This is an attempt to reduce ____ for the boss.
113. Leah is in a meeting. She is freezing, so she has her arms and legs crossed. Paul observes her and thinks
her body is crossed because she does not like the information she is receiving. If Leah would speak up, this
barrier could be eliminated.
114. Which of the following is characterized as a barrier to communication resulting from interpersonal
dynamics rather than from a characteristic of the sender or the receiver?
115. When a British student was in class he asked to borrow a rubber from the person next to him. An American
student would have asked for the person’s eraser. The confusion was caused by
116. Susan forwards emails or cc’s coworkers excessively. Many people have started deleting her messages
without reading them. She is contributing to her coworkers having
117. Which of the following sender techniques for improving communication is probably most important?
118. Which of the following individual skills for improving communication is probably most important?
119. ____________________ serve as a solid basis for social support.
120. ____________________ is when people may leave an interpersonal exchange feeling angry or hostile.
121. Each of the ten basic managerial roles would be impossible to fill without ____________________.
122. Artistic expression, like dance or painting, is part of the ____________________ step in communication.
123. An email virus is an example of ____________________.
124. ____________________ can include one of the participants in a conversation being called away before the
communication process is completed.
125. Whether oral or written, communication between people is known as ____________________
communication.
126. Skype provides video teleconferencing. The advantage it has over telephone calls is
____________________ feedback.
127. ____________________ communication is not as common as one might imagine, nor is it a mode of
communication much respected by managers.
128. As a general rule, when the message to be communicated is personal, nonroutine, and brief, the preferred
method of communication is ____________________.
129. A(n) ____________________ is the pattern through which the members of a group or team communicate.
130. The Y pattern is slightly less centralized than the ____________________ communication networks.
131. Kids play a game called telephone, passing a message down the line to see how distorted it becomes. This
is similar to the ____________________ network.
132. The form of organizational communication that is especially useful in coordinating the efforts of
interdependent units is ____________________ communication.
133. The ____________________ is responsible for determining the information processing needs and
requirements of the organization and putting the system in place.
134. A(n) ____________________ is any web based publication consisting mainly of periodically posted
articles, usually in reverse chronological order.
135. The use of ____________________ communication at the expense of face-to-face meetings and
conversations makes it hard to build a strong culture, develop solid working relationships, and create a mutually
supportive atmosphere of trust and cooperativeness.
136. Nonverbal communication includes body language, image, and ____________________.
137. Predisposition about a subject is an example of a(n) ____________________ barrier.
138. Bart feels intimidated around his boss’s boss. He avoids her due to ____________________ differences.
139. Beth’s boss keeps track of when Beth arrives, leaves, and takes lunch. When the boss confronts Beth about
her absences, Beth lists the days her boss took lunches that were too long. The boss has lost
____________________ about the subject.
140. Overload is a(n) ____________________ barrier to communication.
141. Match the following. You may use a response once, more than once, or not at all.
142. When is e-mail an inappropriate form of communication?
143. Briefly describe the communication process, including the problem of noise. Use a diagram if you need it
to clarify your answer.
144. What is the role of communications in the manager’s job?
145. Compare and contrast oral and written communication.
146. What are the advantages and disadvantages of e-mail?
147. It is April, and you are the plant manager at a unionized parts warehouse. You have been asked by top
management to inform the line workers that the plant will be shut down during December due to excess parts
supply and maintenance schedules. New contract negotiations with the union begin next month. How would
you deliver the information?
148. Describe five types of communication networks used in work teams.
149. Describe vertical and horizontal communications in the formal organization. What type is most likely to be
distorted? Why?
150. Good leaders praise in public and chastise in private. Describe the communication channels that are
effective for these two types of communication.
151. Define the term grapevine. What are the two types of grapevines found in organizations? Describe each.
152. Briefly describe the grapevine as a form of organizational communication and how the manager should
respond to the grapevine.
153. Sam wants to get rid of the grapevine in the unit he manages because it seems to always be spreading
information about what a poor job he is doing. He wants to identify the key people involved and arrange for
them to be transferred. Will he succeed? Why or why not?
154. How does management by walking around affect the grapevine?
155. Give two examples of each type of nonverbal communication. Why are they important?
156. List the individual barriers to communication. How can you overcome them?
157. Describe an experience where you felt there was poor communication. What were the barriers? How could
the barriers have been overcome?
158. Are you a good communicator? What are your strengths and weaknesses?
159. Briefly describe six methods that can be used to overcome barriers to communication.