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34.
When change initiators do not have all the information they need to design the change and
others have considerable power to resist, the best approach to managing resistance to
change is _____.
35.
Total organization change involves introducing and sustaining
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36.
Which of the following is a cause for complacency?
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37.
Tactics to stop complacency include
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38.
Sarah noticed that whenever she told her employees that they needed to improve
customer service, they paid little attention. She had the strong impression that they
thought they were doing a good-enough job. In this particular instance, which of the
following tactics would be the most effective at breaking their complacency?
39.
Which of the following is true of aspiring leaders of change?
40.
_____ change means anticipating and preparing for an uncertain future.
41.
Which of the following statements is true of adapters?
42.
Which of the following statements is true of shapers?
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43.
What are the three repeating components of the learning cycle?
44.
To move successfully into the future, you should commit to _____.
45.
As managers lead into the future, _____ is a key to sustained success.
46.
To be world class, an organization should
47.
According to Collins and Porras, an essential characteristic of a built-to-last company is
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48.
Many individuals and companies are plagued by the ____, the belief that multiple
objectives are mutually exclusive.
49.
_____ refers to the belief that things must be either A or B and cannot be both, and that
only one goal and not another can be attained.
50.
The _____ is an organization's ability to achieve multiple objectives at the same time.
51.
Organizational _____ refers to being able to achieve multiple objectives at the same time.
52.
The systemwide application of behavioral science knowledge to develop, improve, and
reinforce the strategies, structures, and processes that lead to organizational
effectiveness is referred to as organization ____.
53.
Which of the following statements about organization development is accurate?
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54.
_____ interventions of organization development help organizations conduct mergers and
acquisitions and develop alliances.
55.
_____ interventions of organization development relate to organization design, employee
involvement, and work design.
56.
_____ interventions of organization development include conflict resolution, team building,
communication, and leadership.
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57.
Strategic, techno-structural, human resources management, and human process are types
of
58.
Which of the following is true about resistance to change?
59.
Even after MP3 players became an accepted technology, some people still resisted using
them because they were comfortable with their old ways of listening to music. The reason
for this type of resistance to change is most likely to be ____.
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60.
Which of the following change-specific reasons for resistance is likely to occur when
people think a change will cause them to lose something of value?
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61.
Which of the following types of resistance to change is likely to result when employees do
not see how the change fits with the firm's strategy or its advantage over current
practices?
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62.
When employees receive less or incorrect information about an organizational change or
its implementation, they are likely to resist the change due to ____.
