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63.
When an organization attempts to force the change and fails to address concerns or fails
to provide necessary resources, knowledge, or leadership to help the change succeed,
employees tend to resist the change due to ____.
64.
The three basic stages of motivating people to change within an organization are
18-81
65.
Realizing that current practices are inappropriate and that new behavior must be enacted
is a required stage for managing resistance called ____.
66.
As the new project manager of a call center, Larry notes that the quality of customer
service at the center is not satisfactory. In his estimation, the current service is not what it
should or could be. By making this comparison, Larry has
67.
Which of the following steps of motivating people to change begins with establishing a
vision of where the company is heading?
18-83
68.
In the process of motivating change, moving refers to
69.
Identifying the specific forces that prevent people from changing and those that will drive
people toward change is called ____.
70.
The final step in managing resistance involves strengthening new behaviors that support a
change and is referred to as ____.
18-85
71.
In managing resistance to organizational changes, facilitation and support refers to
18-86
72.
In return for participation and cooperation in instituting a major organizational change,
employees of Gould Consultants received two extra days of paid vacation. Which of the
following methods of managing resistance to change does this scenario exemplify?
18-87
73.
The managers at Joyce Advertising are proposing a change in the way performance
evaluations are done. Most employees who dislike the change are unsure about how
exactly the change will be made and do not have enough information about the new policy.
Which of the following methods for managing resistance to change is most likely to be
effective in this scenario?
18-88
74.
Gallegos Productions is a production and media agency. The managers at the agency have
recently decided that employees will have to work on all weekends, since the business
makes maximum profits on weekends. To help with this change, they have given all
employees a bonus of 10% and an option to pick their days of leave from weekdays. Which
of the following methods of managing resistance to change is used by the company?
75.
The Buckingham Insurance Company is having a hard time making a big change in the
organization process. To help implement the change, the president of the company gets a
key member of an outside organization to join the company's board of directors so that he
will influence the change. Which of the following methods of managing resistance to
change is used by the company?
76.
Salespeople at a department store were resisting a change in customer service standards.
In response, the managers asked for advice from the sales leaders on each of the shifts.
The sales leaders were also asked to assist the managers in disseminating information
and training other workers regarding the new standards. Which of the following methods
of managing resistance to change is exemplified in this scenario?
77.
Harold was reluctant to follow a new customer service policy that his company adopted.
Harold's boss, Elaine, told him that if he did not begin following the policy immediately that
Harold would lose the chance to receive the bonus he hoped to get. Elaine used _____ to
overcome Harold's resistance to change.
78.
Introducing and sustaining multiple policies, practices, and procedures across multiple
units and levels is called ____.
18-92
79.
Which of the following statements regarding multiple organizational changes is accurate?
80.
While leading change, there is a need for creating urgency, which is driven by
81.
Which of the following activities of leading change involves gaining leadership from top
management and gradual support over time from managers and supervisors?
18-94
82.
Which of the following activities of leading change directs the change effort and
determines the idealized state of affairs after a change is implemented?
83.
_____ is the activity that requires using every possible channel and opportunity to talk up
and reinforce the company's long-term aspirations and required new behaviors.
84.
To successfully lead change, managers need to eliminate complacency which is caused by
85.
In the context of leading change, highlighting positive results and developing new change
agents are a part of ____.
86.
_____ change refers to a change effort that is initiated after a problem has occurred.
87.
Which of the following is a problem-driven change effort that occurs under pressure?
88.
Which of the following terms is used to refer to companies that try to change the structure
of their industries, creating a future competitive landscape of their own design?
89.
_____ are companies that take the current industry structure and its evolution as givens
and choose where to compete.
90.
Development of nanotechnology is an example of
18-99
91.
Which of the following is a requisite for successful lifelong learning?
