Chapter 18—Leading Teams
TRUE/FALSE
1. A team is defined as a group of two or more people who interact and coordinate their work to
accomplish a specific objective.
2. A group and a team are interchangeable terms.
3. A team shares or rotates leadership roles while a group has a designated strong leader.
4. Social facilitation is the tendency for the presence of others to influence an individual’s motivation and
performance.
5. A task force or a crossfunctional team is a group of employees from different departments formed to
deal with a specific activity and existing only until the task is completed.
6. A free rider is a person who benefits from team membership but does not make a proportionate
contribution to the team’s work.
7. A common dysfunction of teams is to be results oriented.
8. Work team effectiveness is based on two outcomes—productive output and marketplace acceptance.
9. Self-managed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire
product or service.
10. Satisficing is a team’s ability to meet personal needs of its members and hence maintain their
membership and commitment.
11. Productive output pertains to the team’s ability to meet the personal needs of its members.
12. A multidomestic team is a work team made up of members of different nationalities whose activities
span multiple countries.
13. Team members take the responsibilities of scheduling work and vacations and ordering materials in a
self-managed team.
14. One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate
group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.
15. Global teams can pose a problem for team leaders with regards to language, technology, and belief
differences.
16. Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced
creativity.
17. Self-managed teams are empowered with decision-making authority, allowing members to have the
freedom to select new members, solve problems, spend money, monitor results, and plan for the
future.
18. Research studies have confirmed that both functional diversity and gender diversity can have a
positive impact on work team performance.
19. Two common behaviors of the socioemotional role are energizing and encouraging.
20. As a general rule, large teams make need satisfaction for individuals more difficult.
21. Norms begin to develop in the first interactions among members of a new team.
22. The storming stage of team development is marked by conflict and disagreement.
23. During the norming stage of team development, individual personalities emerge causing conflict and
disagreements.
24. The five stages of team development are forming, storming, reforming, performing, and adjourning.
25. The stage of team development in which conflicts are resolved and members focus on problem solving
is called reforming.
26. In the adjourning stage of team development, task performance is not a priority.
27. Individual personalities emerge during the performing stage.
28. Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused
on their commitment to quality performance. This combination can be expected to result in high
productivity.
29. When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to
win.
30. Team cohesiveness does not necessarily lead to higher team productivity.
31. Making explicit statements about the desired team behaviors is a powerful way leaders influence
norms.
32. The four common ways in which norms develop for controlling and directing behavior are critical
events, primacy, carryover behaviors, and implicit statements.
33. Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among
people.
34. Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express
contrary opinions.
35. A common cause of conflict includes scarce resources.
36. Virtual and global teams are particularly prone to communication breakdowns.
37. The compromising style of conflict management reflects a high degree of cooperativeness and a low
degree of assertiveness.
38. A competing style to handle conflict involves a high degree of assertiveness and a high degree of
cooperation.
39. An avoiding style to handle conflict involves neither assertiveness nor cooperation.
40. An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of
cooperation.
41. Negotiation is the process of using a third party to settle a dispute.
42. A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties
want to come up with a creative solution that benefits both sides of the conflict is called integrative
negotiation.
43. Distributive negotiation is a collaborative approach to negotiation that is based on a win-win
assumption, whereby the parties want to come up with a creative solution that benefits both sides of
the conflict.
44. A competitive and adversarial negotiation approach in which each party strives to get as much as it
can, usually at the expense of the other party is called distributive negotiation.
MULTIPLE CHOICE
1. Which of the following is true of a team?
a.
People in a team do not have to have regular interaction.
b.
Four or more people are required to form a team.
c.
A performance goal is shared between team members.
d.
Teams tend to be small groups, usually with less than 10 people.
e.
Each member tends to set his/her own goals for the team.
2. Which of the following does NOT pertain to teams?
a.
Teams have a designated strong leader
b.
Teams have individual and mutual accountability
c.
Specific team vision or purpose
d.
Collective work products
e.
All of these pertain to teams
3. _____ refers to the tendency for the presence of others to enhance one’s motivation and performance.
a.
Public praise
b.
Social facilitation
c.
Community motivation
d.
Social performance
e.
Societal inspiration
4. Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in
charge of the team and it consists of the subordinates under her authority. This is an example of a
_____ team.
a.
horizontal
b.
functionall
c.
self-managed
d.
special-purpose
e.
social
5. A functional team is also referred to as a(n) _____.
a.
command team
b.
task force
c.
special purpose team
d.
horizontal team
e.
interorganizational team
6. Which of the following refers to a formal team composed of employees from about the same
hierarchical level but from different areas of expertise?
a.
A special-purpose team
b.
A cross-functional team
c.
A self-managed team
d.
A vertical team
e.
A diagonal team
7. A _____ is a group of employees from different departments formed to deal with a specific activity
and existing only until the task is completed.
a.
vertical team
b.
command team
c.
special purpose team
d.
task force
e.
functional group
8. A task force is sometimes called a(n):
a.
vertical team.
b.
cross-functional team.
c.
command team.
d.
special-purpose team.
e.
executive team.
9. Which of the following teams are created outside the formal organization structure to undertake a
project of special importance or creativity?
a.
Vertical
b.
Command
c.
Special-purpose
d.
Cross-functional
e.
Functional
10. Self-managed teams are _____ teams.
a.
temporary
b.
permanent
c.
ad–hoc
d.
task force
e.
none of these
11. Carolyn is a member of a work team at Happy Clown’s Toy and Game Company. She and her
teammates possess several different skills and are able to perform a major organizational task with
little or no oversight from management. Carolyn is a member of a(n):
a.
union.
b.
self-managed team.
c.
project team.
d.
special-purpose team.
e.
bureaucratic team.
12. Which of the following statements is true?
a.
Self-managed teams are empowered with decision-making authority.
b.
Self-managed teams still rely heavily on their manager.
c.
Self-managed teams have little access to resources.
d.
Self-managed teams will eventually develop into problem-solving teams.
e.
None of these
13. Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has
noticed a tendency for some team members to participate much less than others. They seem
uninterested and content to let others do the work. This is called:
a.
free riding.
b.
reduced commitment.
c.
power realignment.
d.
the costs of coordination.
e.
self-directed team.
14. All of the following are common dysfunctions of teams EXCEPT:
a.
lack of trust.
b.
avoidance of accountability.
c.
fear of conflict.
d.
lack of commitment.
e.
results orientation.
15. A(n) _____ is a person who benefits from team membership but does not make a proportionate
contribution to the team’s work.
a.
“yes” man
b.
social worker
c.
work surfer
d.
free rider
e.
groupthink
16. Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn,
and _____.
a.
cohesiveness
b.
personal satisfaction
c.
commitment
d.
leadership
e.
group norms
17. In the context of work team effectiveness, _____ pertains to the team’s ability to meet the personal
needs of its members.
a.
cohesiveness
b.
satisfaction
c.
commitment
d.
leadership
e.
norms
18. _____ occurs when members of a team feel comfortable disagreeing and challenging one another in
the interest of finding the best solution.
a.
Attention to results
b.
Team obligation
c.
Team responsibility
d.
Team cohesiveness
e.
Healthy conflict
19. Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of
the work team effectiveness model?
a.
Work team effectiveness
b.
Team processes
c.
Organizational conflict
d.
Team composition
e.
Team characteristics
20. Which of the following teams are described as a team that uses computer technology and groupware so
that geographically distant members can collaborate on projects and reach common goals?
a.
Functional
b.
Command
c.
Virtual
d.
Long distance
e.
Task force
21. Effective virtual team leaders use technology to build relationships through all of the following ways
EXCEPT:
a.
bring attention to and appreciate divers skills and opinions.
b.
scrutinize electronic communication patterns.
c.
use technology to enhance communication and trust.
d.
ensure timely responses online.
e.
manage online socialization.
22. Cross-border work teams made up of members of different nationalities whose activities span multiple
countries are called:
a.
self-managed teams.
b.
project teams.
c.
multinational teams.
d.
long distance teams.
e.
global teams.
23. What is the ideal size of work teams?
a.
Three
b.
Five
c.
Twelve
d.
Fifteen
e.
Twenty-three
24. Which of the following behaviors is NOT consistent with the socioemotional role?
a.
Encourage
b.
Energize
c.
Harmonize
d.
Compromise
e.
Follow
25. _____ is a role in which the individual provides support for team members’ emotional needs.
a.
A task specialist role
b.
A dual role
c.
A nonparticipator role
d.
A socioemotional role
e.
None of these
26. There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
a.
task specialist, socioeconomic
b.
generalists, socioeconomic
c.
task specialist, socioemotional
d.
generalists, socioemotional
e.
socioemotional, socioeconomic
27. Which of these is consistent with the role of the socioemotional role?
a.
Encourage
b.
Follow
c.
Compromise
d.
All of these
e.
Both encourage and follow
28. Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to
team problems. This is an example of which task specialist role?
a.
Harmonize
b.
Seek information
c.
Initiation
d.
Reduce tension
e.
Compromise
29. Which of the following behaviors is consistent with the socioemotional role?
a.
Reduce tension
b.
Give opinions
c.
Seek information
d.
Summarize
e.
Energize
30. Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing
parties reach agreement. This is an example of which socioemotional role behavior?
a.
Compromise
b.
Follow
c.
Reduce tension
d.
Harmonize
e.
Summarize
31. Which of the following is the first stage of team development?
a.
Forming
b.
Storming
c.
Norming
d.
Performing
e.
Reforming
32. The forming stage of team development is characterized by:
a.
the establishment of order and cohesion.
b.
cooperation.
c.
problem solving.
d.
orientation.
e.
conflict.
33. Shifting one’s own opinions to maintain team harmony refers to which socio-emotional role?
a.
Energizing
b.
Initiating ideas
c.
Encouraging
d.
Following
e.
Compromise
34. Which of the following is more common in large teams?
a.
Member satisfaction
b.
The development of subgroups
c.
Agreement
d.
Commitment
e.
All of these
35. Michael’s team has evolved to the storming stage of team development. As team leader, what should
Michael be emphasizing?
a.
Lots of informal interaction
b.
Participation by all team members
c.
Task accomplishment
d.
Goal achievement
e.
Disbanding team
36. Jessica has just been appointed leader of a new work team in her organization. She is wondering what
to do at her first meeting with the group. Which of the following would you suggest?
a.
She should waste little time; get the team focused on the task.
b.
She should help the team clarify roles and responsibilities.
c.
She should allow time for team members to become acquainted with one another; allow
for informal social interaction.
d.
She should let someone else worry about this since she is the leader.
e.
She should propose to disband the team.
37. Which of the five stages of team development is marked by conflict and disagreement?
a.
Performing
b.
Norming
c.
Storming
d.
Forming
e.
Reforming
38. During which stage of team development should the team leader help clarify team roles, norms, and
values?
a.
Adjourning
b.
Storming
c.
Forming
d.
Performing
e.
Norming
39. During which stage of team development does team unity emerge?
a.
Forming
b.
Storming
c.
Performing
d.
Norming
e.
Adjourning
40. Dale’s work team is beginning to resolve its conflicts and consensus is developing on such things as
members’ roles. Dale’s team is in which stage of team development?
a.
Norming
b.
Forming
c.
Storming
d.
Performing
e.
Reforming
41. During the _____ stage of team development, the major emphasis is on task accomplishment.
a.
forming
b.
performing
c.
achieving
d.
norming
e.
storming
42. Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to
one of emphasizing task accomplishment. Her change was driven by a desire to keep pace with her
team, which has evolved from the _____ stage to the _____ stage of team development.
a.
forming, storming
b.
storming, performing
c.
performing, adjourning
d.
norming, performing
e.
storming, reforming
43. Once some teams have evolved to the _____ stage of team development, task performance is no longer
the top priority.
a.
performing
b.
storming
c.
adjourning
d.
norming
e.
achieving
44. Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate.
Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them
face-to–face in a professional setting. Sylvia’s team can best be described as a:
a.
project team.
b.
global team.
c.
focus group.
d.
virtual team.
e.
self-managed team.
45. Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his
role within a virtual team at work. Fred’s role fulfills which virtual team practice?