Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Chapter 18 Creating and Leading Change Answer Key
True / False Questions
1.
Continually striving to improve is equivalent to becoming world class.
2.
The tyranny of the or refers to the difficulty in deciding between two undesirable choices.
3.
Organization development supports human potential.
4.
Becoming world class is a goal that is applicable only to the private sector.
5.
Shared responsibility for change in very small organizations is often lost with growth and
over time.
6.
Force-field analysis involves identifying an employee's charisma and leadership potential.
7.
In managing resistance to change, facilitation and support can be time-consuming and
expensive and still fail.
8.
The companies that lead change most effectively establish a sense of normalcy and try to
hide the pressures in the market from employees.
9.
Lots of happy talk from senior management helps avoid complacency.
10.
Asking for and listening to others' information and opinions and reflecting honestly on
one's own successes and failures are part of lifelong learning.
Multiple Choice Questions
11.
Which of the following is
not
a characteristic of world-class companies?
12.
In an ever-changing world, the challenge for organizations is not just to produce innovative
new products but also to balance a culture that is innovative and that
13.
To survive and succeed in today's intensely competitive business world, companies should
14.
According to Collins and Porras, one of the essential characteristics of great companies is
their relentless focus on
15.
Which of the following is part of the goal of becoming world class?
16.
Which of the following is one of the four basic types of organization development
techniques?
17.
Organization development is a systemwide application of _____ knowledge to develop,
improve, and reinforce the strategies, structures, and processes that lead to organization
effectiveness.
18.
Picasso Graphics has adopted a new work flow for its office to improve efficiency. What
type of organization development is that?
19.
Airtight Plastic Bags Inc. sent the members of its office staff for training in communication
and teamwork. What type of organization development is this?
20.
Better Style Furniture Makers put a new program in place to attract employees who have
skills that better match the company's needs. What type of organization development
intervention is this?
21.
The key to successful change in an organization is _____.
22.
Dr. Lopez decided to change all of his patient files from paper copies to electronic
versions. Christine, the office manager, resisted the idea because "paper files have been
good enough for hundreds of years." What is the general reason for Christine's resistance
to change?
23.
The head of the customer service department called a staff meeting on Monday morning
and said, "Start packing up your desks. We're moving to a different floor on Friday." The
staff grumbled about the short notice as they walked back to their cubicles. What was the
general reason for their resistance to change?
24.
When Howard announced a change in the way hours would be billed at his law firm, the
junior partners resisted and questioned the reason for the change. Instead of addressing
their concerns, Howard said, "It's already been decided. It's going to happen." The junior
partners ended up resenting the change instead of trying to see if it benefitted them. What
change-specific reason contributed to the resistance?
25.
Mariko, of Mariko's Dress Shop, announced to her employees that they were switching to
a flexible benefits plan. The employees wondered what that would mean and, as they
discussed it during breaks, Carla told the others, "My sister has that at her workplace. It's
just a scheme to make us pay more of the cost." What change-specific reason contributed
to the growing employee resistance to the change?
26.
In the _____ stage of motivating people to change, management realizes that its current
practices are no longer appropriate and the company must break out of its present mold
by doing things differently.
27.
A direct and sometimes effective way to convince people to change is to
28.
The most accurate definition of a performance gap is the difference between
29.
The managers at Rivera Retoolers have establish a vision of where their company is
heading. This is the beginning of the stage known as _____.
30.
Which statement about the refreezing stage is true?
31.
When resistance to change results from adjustment problems, a good way of managing
the resistance to change is through
32.
Which of the methods of managing resistance to change runs the risk of leaving people
angry at the initiators?
33.
Which of the following is a relatively quick and inexpensive way to manage resistance to
change?
