59. __________ is the process of ensuring that data are reliably and consistently retrievable in a usable
format for authorized users, but no one else.
a.
Decryption
b.
Roadblocking
c.
Data insulation
d.
Protecting information
e.
Cookie manipulation
60. For the purposes of data mining, __________ patterns are just the opposite of association patterns.
a.
sequence
b.
adjacency
c.
predictive
d.
affinity
e.
asymmetrical
61. Data clusters:
a.
result from the use of internal data mining
b.
are a statistical technique used for trend analysis
c.
are used to create samples for statistical analyses
d.
occur when three or more database elements occur together in a significant way
e.
are accurately described by all of these
62. In data mining, ______ occur when three or more database elements occur together in a significant
way.
a.
predictive patterns
b.
data clusters
c.
relationship clusters
d.
affinity patterns
e.
extrapolations
63. To properly secure data and data networks, a manager should use all of the following EXCEPT:
a.
roadblocks
b.
firewalls
c.
data encryption
d.
antivirus software
e.
virtual private networks
64. Which of the following is NOT an example of a security problem that may threaten data and data
networks?
a.
email snooping
b.
phishing
c.
keystroke monitoring
d.
mob flashing
e.
password cracking
65. Two critical steps are required to make sure that data can be accessed by authorized users and no one
else. They are:
a.
authentication and authorization
b.
authorization and empowerment
c.
delegation and empowerment
d.
encryption and empowerment
e.
authentication and encryption
66. AOL was the first major U.S. online business to offer small businesses, victims of identity theft, and
individuals who pay bills and conduct other financial transactions through their AOL accounts _____.
When they subscribe to this service, users will receive a matchbook-size device that displays a
six-digit code that changes every minute. The code is necessary to log on, so even if someone guesses
or steals a password, they cannot access the account without the device in hand.
a.
Web identification
b.
dual authorization technology
c.
two-party access
d.
privacy codes of conduct
e.
two-factor authentication
67. To properly secure data and data networks, a manager should use:
a.
virtual private networks
b.
firewalls
c.
authentication and authorization
d.
web-based SSL encryption
e.
all of these
68. If you’ve watched such shows as Alias on television, you have seen super spies use their fingerprint to
gain access to critical information. This is an example of:
a.
firewalls used for privacy
b.
a data decryption device
c.
biometrics used for authorization
d.
a digital scanner used for empowerment
e.
biometrics used for authentication
69. Long lines formed at counters at Vancouver International Airport as Air Canada’s computer system
slowed to a virtual standstill. A _____ designed to inoculate against another infection brought down
the company’s computer networks and forced Air Canada to check in passengers manually at airports
across the country.
a.
firewall
b.
data encryption service
c.
virus
d.
secure socket layer
e.
virtual private network
70. Blackmal, Kama Sutra, Tearec and MyWife are types of _____ that can hide in your PC and on the
third day of each month delete all Word, Excel, PDF, and PowerPoint files.
a.
PC spies
b.
cloaked agents
c.
viruses
d.
activity protocols
e.
security sockets
71. Which of the following statements about firewalls is true?
a.
Firewalls are a way to protect data.
b.
Firewalls can be in the form of hardware or software.
c.
Firewalls prevent unauthorized use of data.
d.
Firewalls sit between the computers in an internal organizational network and outside
networks.
e.
All of these statements about firewalls are true.
72. Some of the 30 employees of Del Rey Nut Co. were filling out phony timecards and cashing
paychecks for hours they hadn’t worked. “We were paying for people who weren’t there,” says the
owner of the Los Angeles food and promotional products company. Its owner didn’t know what to do
about it until he tried a system that requires employees to scan their thumbprints when punching in.
The company used:
a.
intangible cookies
b.
biometrics
c.
personal RFID tags
d.
individual bar codes
e.
optical scanners
73. Although firewalls can protect personal computers and network services connected to the corporate
network, people away from their offices who interact with their company networks via the Internet
face a safety risk. Which of the following technologies has proven to be an inexpensive solution to
this problem?
a.
safe software for logic (SSL) encryption
b.
virtual private networks
c.
local area networks
d.
firewall reassignment
e.
reengineered applets
74. According to the “Doing the Right Thing” box, which of the following statements will help you
maintain a strong password system?
a.
Use short, easy-to-remember passwords.
b.
Avoid using any unique characters in your passwords.
c.
Change your password every six weeks.
d.
Write down your password and store it somewhere convenient.
e.
Avoid “dictionary attacks” by using only complete words.
75. Public key encryption can be used to:
a.
protect files sent over the Internet
b.
eliminate hacking
c.
erase cookie files
d.
set up firewalls
e.
protect departmental files saved on an organizational server
76. The establishment of __________ is an information security procedure that encrypts Internet data at
both ends of the transmission process.
a.
cookie manipulators
b.
virtual private networks
c.
cookie managers
d.
firewall
e.
data insulators
77. Although firewalls can protect personal computers and network services connected to the corporate
network, people away from their offices who interact with their company networks via the Internet
face a safety risk. Which of the following technologies has proven to be a viable solution to this
problem?
a.
safe software for logic (SSL) encryption
b.
firewall reengineering
c.
secure sockets layer (SSL) encryption
d.
secure logistical LAN (SLL) encryption
e.
virus protected networks (VPNs)
78. The goal of an executive information system (EIS) is to:
a.
replace the need for intuition in decision making
b.
create a link among authorized data and network users
c.
protect organizational data from hackers
d.
provide accurate, complete, relevant, and timely information to managers
e.
do none of these
79. Three kinds of information technology are used by executives, managers, and workers inside the
company to access and share information. They are:
a.
executive information systems, portals, and intranets
b.
local area networks, extranets, and management information systems
c.
intranets, local area networks, and portals
d.
expert systems, decision support system, and virtual private networks
e.
Internet-accesses, SSL encryption, and intranets
80. Why do the large majority of companies now use intranets?
a.
Intranets are inexpensive.
b.
Experts on how to install and use intranets are common since the crash of the dotcoms.
c.
Intranets are not Web-based.
d.
Intranets do not use HTML.
e.
All of these are explanations for the popularity of intranets.
81. Which of the following statements can be used to help explain the growing popularity of intranets?
a.
Intranets are inexpensive.
b.
Intranets can be built on top of an existing computer network.
c.
Intranets are intuitive and easy to use.
d.
Intranets increase efficiencies and reduce costs.
e.
All of these statements can be used to help explain the growing popularity of intranets.
82. A(n) __________ uses internal and external sources of data to provide managers and executives the
information they need to monitor and analyze organizational performance.
a.
executive information system
b.
managerial information service
c.
expert system
d.
decision support system
e.
environmental information system
83. A(n) __________ is a private company network that allows employees to easily access, share, and
publish information using Internet software.
a.
LAN portal
b.
private company network (PCN)
c.
intranet
d.
electronic data sharing system
e.
information network
84. The industrial group Ingersoll Rand has developed a(n) _____ called “Welcome to Ingersoll Rand.” Its
purpose is to inform new staff about the company’s history, philosophy, products, divisions, human
resources policies, code of conduct, and other information. Only those employees with authorization
can access this site.
a.
LAN portal
b.
private company network (PCN)
c.
intranet
d.
electronic data sharing system
e.
information network
85. __________ are a hybrid of executive information systems and intranets.
a.
Corporate portals
b.
Extranets
c.
Expert systems
d.
Virtual private networks
e.
Electronic data interchanges
86. __________ allow managers and employees to use a Web browser to gain access to customized
company information and to complete specialized transactions.
a.
Corporate portals
b.
Extranets
c.
Expert systems
d.
Virtual private networks
e.
Electronic data interchanges
87. Why do the large majority of companies now use intranets?
a.
Intranets are inexpensive, intuitive, and easy to use.
b.
Intranets work across all kinds of computers and operating systems.
c.
Companies with networks already have the equipment and expertise needed to install
intranets.
d.
Intranets increase organizational efficiencies.
e.
All of these explain why so many companies now use intranets.
88. At Banco do Brasil, a large financial services company in South America with more than 3,000 branch
locations, its internal audit department covers a geographically broad area and serves a considerable
number of clients. It decided to develop a(n) _____ to facilitate communication among its 371-member
audit group, many of whom travel to company locations outside the country, and to help manage its
resources and information across the organization.
a.
LAN portal
b.
private company network (PCN)
c.
intranet
d.
electronic data sharing system
e.
information network
89. Snyder’s of Hanover is the world’s second biggest pretzel maker. It developed a(n) _______to allow
its more than 50 department heads and executive managers to use a Web browser to view sales results
and distribution plans with a single click. It will also help executives size up cost-cutting opportunities
on demand instead of waiting until the end of the quarter or year before ramping up production of a
popular pretzel brand or paring distribution routes where necessary.
a.
corporate portal
b.
extranet
c.
SSL network
d.
virtual private network
e.
electronic data interchange
90. Intranets are:
a.
doors that allow managers to access transactions as they occur
b.
standardized protocols used to authenticate and authorize internal network users
c.
public networks that are only used for business–to-business transactions
d.
private company networks that allow employees to easily access, share, and publish
information using Internet software
e.
publicly funded networks designed for specific industries
91. Which of the following statements about intranets is true?
a.
Intranets require users to build a completely new network.
b.
Intranets are Web-based.
c.
The software required to set up an intranet is expensive.
d.
Intranets are difficult to use.
e.
All of these statements about intranets are true.
92. A manufacturer of pharmaceuticals can access information about its sales and share new product
information with drug store chains through the use of:
a.
electronic data interchange (EDI)
b.
bar scanners
c.
SSL interchanges
d.
intranets
e.
Internet portals
93. __________ is the direct electronic transmission of purchase and ordering information from one
company’s computer system to another company’s computer system.
a.
Automated processing
b.
Electronic data interchange
c.
Transaction channeling
d.
Data manipulation
e.
Information exchange
94. __________ use standardized protocols to describe data from one company in such a way that those
data can automatically be read, understood, transcribed, and processed by different computer systems
in another company.
a.
Extranets
b.
Intranets
c.
Web services
d.
Corporate portals
e.
Secure logic systems (SLLs)
95. Independent owners of Ace Hardware Stores can access data on new products, store layouts, pricing
strategies, and customer promotions by using a(n) ______ to gain Web-based access to a portion of the
Ace Hardware Corporate network.
a.
extranet
b.
virtual portal
c.
Web service
d.
corporate portal
e.
secure logic system (SSL)
96. Brunswick Corp., one of the largest manufacturers of pleasure boats in the world, wanted to improve
and streamline vendor support. It used a(n) _____ to connect all divisions of Brunswick Boat to its
vendors so that it could provide common services online.
a.
extranet
b.
virtual portal
c.
web service
d.
corporate portal
e.
secure logic system (SSL)
97. A(n) __________ allows companies to exchange information and conduct transactions by purposely
providing outsiders with direct, web browser–based access to authorized parts of a company’s intranet.
a.
extranet
b.
virtual portal
c.
Web service
d.
corporate portal
e.
secure logic system (SSL)
98. Companies that use electronic data interchange, extranets, and the Internet to gain a competitive
advantage have experienced:
a.
decreased costs
b.
lower productivity
c.
worsening customer service
d.
faster authentication
e.
none of these
99. Eckerd has built a(n) _____ that will automate its purchasing transactions and other e-commerce
activities with its small- to mid-size suppliers. It will provide thousands of Eckerd’s suppliers with
secure access to critical trading partner information and will facilitate trading partner automation.
a.
extranet
b.
virtual portal
c.
Web service
d.
corporate portal
e.
secure logic system (SLS)
100. Which of the following statements about knowledge is true?
a.
Data and information are the same as knowledge.
b.
Knowledge resides in information.
c.
Knowledge is the understanding that one gains from information.
d.
Knowledge is easier to acquire than data and information.
e.
All of these statements about knowledge are true.
101. Unlike an executive information system, a decision support system (DSS):
a.
speeds up and simplifies the acquisition of information
b.
does not process data
c.
helps managers understand problems and potential solutions by acquiring and analyzing
information with sophisticated models
d.
can be used to replace all managerial decision making
e.
removes decision-making bottlenecks by creating a problem organization table
102. Air Canada provides its customers with over 150 flight destinations. It offers 690 scheduled flights
daily and transports 23 million scheduled and charter customers annually. Air Canada would have used
a(n) ______ to create a feasible staff roster to meet the airline’s high internal service standards and to
more closely match customer arrival patterns.
a.
intranet
b.
executive information exchange
c.
data mining system
d.
decision support system
e.
extranet
103. A decision support system (DSS):
a.
is broad in scope
b.
speeds up and simplifies the acquisition of information
c.
permits managers to retrieve all kinds of information
d.
is designed to deal with all types of problems
e.
allows managers to better understand a problem and its potential solutions
104. Just a teaspoon too much or too little of a single ingredient can turn a great cake into a mediocre cake.
The ability to know just how much to add, how long to stir, and how the cake should smell when it is
cooked is a skill that a long-time baker would have. Through the use of __________, others can
capture this specialized knowledge.
a.
electronic data interchanges
b.
pragmatic portals
c.
data mining
d.
expert systems
e.
executive information systems
105. In the manufacture of paper products, automation is used to increase productivity while reducing
human resource requirements. Mechanical faults, which can severely reduce output, occur more
frequently because people are not involved in much of the production process. These problems need
to be caught quickly. One method for discovering these faults is through vibration analysis. Each type
of problem generates a different type of vibration. The paper industry uses _____ to determine the
type, severity, and location of vibrations in its machinery as well as to create a timetable for
maintenance activities.
a.
expert systems
b.
decision support systems
c.
executive information systems
d.
RAID systems
e.
trend analysis
106. The National Peanut Research Laboratory has created a(n) _____ designed to manage peanut irrigation
and pest management decisions. Irrigation recommendations are based on more than 20 years of
scientific research data and information. Growers input field data, including planting date, variety
planted, previous crop, soil type, and irrigation capacity; then the software advises them if and how
much to irrigate or when to check soil temperatures again.
a.
electronic data interchange
b.
pragmatic portal
c.
data mining
d.
expert system
e.
executive information system
107. A(n) __________ is an information system that helps managers understand problems and potential
solutions by acquiring and analyzing information with sophisticated models and tools.
a.
intranet
b.
executive information system
c.
expert system
d.
decision support system
e.
extranet
108. Most __________ work by using a collection of “if-then” rules to sort through information and
recommend a course of action.
a.
expert systems
b.
decision support systems
c.
executive information systems
d.
RAID systems
e.
trend analyses
Jupiter Communications
Internet research firm Jupiter Communications estimates that 47 percent of teens use the Net. In
1999, an entrepreneur developed Kibu.com as an online fashion magazine for girls between the ages of
13 and 18. The messages from Kibu’s advertisers were tailored for, and intriguing to, a teenage
audience. Revenue came from companies that sponsored various channels and features on the site,
such as the Fashion Channel. Kibu had a loyalty program, the kPoints xChange, which gave site
visitors an incentive to communicate with the site and its sponsors. Each time they did, they earned
points that could be exchanged for merchandise, such as CDs, movie tickets, or beaded jewelry.
Visitors who filled out surveys could win one of the 10,000 Kibu Boxes. Box recipients got still more
points if they went to the Box Channel and filled out forms telling one to three of the participating
companies how they liked the products inside. By September 2000, however, the site closed, and its
founders returned remaining start-up capital to investors.
109. Refer to Jupiter Communications. An individual’s unprocessed response to a Kibu survey would be
an example of:
a.
information
b.
knowledge
c.
raw data
d.
mining statistics
e.
personal statistics
110. Refer to Jupiter Communications. The developer of Kibu and his investors created the first company
to offer both content and chat rooms aimed at girls between the ages of 13 and 18. They hoped this
would give them a:
a.
first-mover advantage
b.
market aggregation
c.
comparative promotional point
d.
differential benefit
e.
synergistic benefit
111. Refer to Jupiter Communications. The information Kibu.com collects would be stored in:
a.
large mainframes
b.
data warehouses
c.
information mines
d.
knowledge adjacencies
e.
information processing servers
112. Refer to Jupiter Communications. Kibu.com collected survey information for itself and its sponsors
and then looked for behavior patterns that could provide useful market information for its advertisers.
Kibu was engaged in:
a.
environmental scanning
b.
prospect collecting
c.
electronic scanning
d.
data mining
e.
prospect monitoring
113. Refer to Jupiter Communications. If a cosmetics manufacturer learned from analyzing the data that
teenage girls who buy more than six bottles of nail polish monthly also like to dress up their pets to
match their outfits, it would have used the survey results to identify a(n) __________ pattern. (The
manufacturer could use this information to develop a line of pet nail polish.)
a.
sequence
b.
cluster
c.
stratified
d.
association
e.
loyalty
114. Refer to Jupiter Communications. Kibu.com would use firewalls to:
a.
identify data patterns
b.
protect its internal organizational network from hackers
c.
offer security as one of its differential advantages
d.
prevent anyone except girls between the ages of 13 and 18 from visiting the site
e.
create chat rooms